Jack Brickey Expert

These ‘users’ are associated with addons. In most (all?) cases when you install and addon then a user associated with the addon is added automatically. This allows the addon to be able to perform the necessary functions. They do not count against license fees. 

thanks for sharing @Tuncay Senturk _Snapbytes_ 

yes absolutely. as long as there is only one instance of the license file in use.

and as for "multi-select", when you bulk edit a filtered list you do have the option to select all or specific ones via the checkbox in step-2 of the bulk edit.

A goal oriented SLA typically counts down as is the case w/ the current built in SLAs. It sounds like you want is a time counter that would count up but controlled by the start/pause/stop as you mention. This isn't possible OOTB. I would recommend check the Marketplace. A quick search yielded…

 Tony, my sincere apologies. Your previous post seemed misplaced again I apologize. Now as to getting access to Jira, you will need to check with your admin. The community is primarily supported by user volunteers such as myself and we don’t have access to your instance. Finally if you are the admin and back then you might…

@Tony Radford , this doesn’t appear to have anything to do with Jira. As such I am closing this thread.

What you might wish to do is to create a reentrant transition from Done back to Done and call it something unique. Depending on what you are editing them for you might work that in as a post function.

You might want to provide feedback to Atlassian via the feedback link. 

@Celso Martins , me again. :-) Just an fyi that the Community is primarily served by users like yourself. You may find using the Feedback link in the application to be a better way to provide feedback. Regarding this question i'm not sure I am following you. Are you one cloud or server? What do you mean by global custom…

Hi Celso, You might want to give this article a try. migrate-from-an-next-gen-project-to-a-classic-project agree that NG is for everyone/every scenario. I use it sparingly myself but a number of my colleagues find the simplified solution to be better for their needs and it does free me up from administering so many…

i'm not sure i'm following here. Are you saying that when you transition an issue from QA to SignOff you have a screen that pops up presenting you with the time log and you feel it in and then submit and you get an error telling you to fill in the time? Please provide some screenshots that could illustrate what you are…

how you do this depends on the type of project, cloud, server, etc. can you provide a screenshot of your current board and sidebar?

project = myproject and issue = bug and status not in (closed, resolved)

one more badge idea. The ultimate reward would be to have a badge named after you. I can certainly see the "Nic - lifer" badge which would be the rail-cat avatar. These badges would be very rare and come with cake. :-)

good input Mirek! Very old member LOL that would be me! ;-) but i'm sure you mean 'years of Community Service' :-). This is a good one and would suggest it be a number of years thing...1, 2,3,4,...Nic I like the concept of "Good Answer" and would like to take that thought one step further. It would be great if, as a…

from the WF it does show you have Open to IP and IP to Done. If you are trying to move an issue from say Open to IP and it is failing then the next place to look is the conditions. Can you please check the Conditions on the "OpenToInProgress" transition? Editorial: BTW, you might consider simplifying the WF where you…

thanks @Sadia Aslam . I welcome the learning opportunity. TBH, I have never spent much time on the resolution field except for ensuring it is set properly when closing an issue. I just have never seen any value in displaying "Unresolved" on a screen when it was obvious. For most fields Jira does not display a field if it…

Why don’t you attempt to prove/disprove your theory by excluding NG or Classic within your filter.

Or a bigger monitor which is more fun! :-)

Have you looked at the available integrations? https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=Slack

Correct. Dialog view works in Labs only and with Labs on the Resolution will not display until the issue is complete. The idea here, and I agree, Resolution only applies to completed issues. If you want dialog enable labs.

What do you see when you click on the eye? What do the permissions look like in project > project settings > permissions , manage watchers?

Роли проекта - это просто роли, которые определены так, что вы можете группировать пользователей в них. Это родной для Джира. Вы можете добавить новые роли или группы, если хотите. Здесь не должны применяться ни роли администратора, ни роли аддона. Роль администратора должна быть зарезервирована для очень ограниченного…

here is what works for me (cloud). This will transition an issue that has been moved to Waiting for customer when the customer comments. An issue moves from Waiting for Support to Waiting for customer via the Respond to customer transition.

sorry was away from the Community for a bit. you should be able to do that from the eye. Here is what I see. if you do not then you don't have permissions to add watchers. if you are not the admin speak to them about adding you to the "Manage watchers" permission.

@Sadia Aslam , * you have Labs toggled off which is fine but it changes how you address seeing resolution * you need to go to Board settings > issue detail view and add Resolution to your view. I would place under Status LMK if that gets you there.

no. i'm simply saying that if you were to say want the Request type to be "Billing Question" then the associated Issue type needs to support that. When you set up request types for the project you have to select the issue type. here is an hypothetical example. your agent open a new issue of type Incident and they try to…

if the project is indeed NG go to project settings > features and toggle roadmap on.

you need to check your notification scheme. project > project settings > notifications. You might wish to check other posts in the Community if you are having issues. there are many listed under Related content to the right.