Jack Brickey Expert

?? here is what i get... I click to the right, not on the link, and backspace select a new epic.

so when you click on More and start typing the custom field nothing is found? please provide more details: * type of custom field * name of field * screenshot where it is not shown

* construct a filter query in Advanced search --- project = abc and status = "in progress" * click on the export icon (three-sided box w/ down arrow) * select csv all field or csv current fields

@Chris Mullins simply put, you cannot clone/copy a NG project, unless something has changed which entirely possible but not likely. Each NG project is standalone and must be created from the ground up. To accomplish what you are stating you should use Classic project.

thanks for confirming @Andy Heinzer 

the new issue view does away w/ having to go to another screen to edit. in the new view you should be able to edit any displayed field directly. If your field is not shown then you would need to add it to the screen, if it is available. If I go to one of my stories that is not currently attached to an epic and I click the…

i wonder if it is a version issue? being a permission issue would seem odd to me but i'm not on server.

@Ryan Ternier , I think (?) you have set up the email using JSW email channel process and not the process for JSD. Please verify and let me know. 

correct it isn't available in Cloud but is in server. here is the relevant documentation - issuelinktype

A task cannot have a story as a child. The relationships are: Epic > Story/Task Story/Task > Sub-task Regarding estimations, I will either estimate the story and leave the sub-tasks un-estimated or estimate the sub-tasks and just have that roll up to the story/task. I avoid estimating in both the parent and child.

you can order things in the Screens. For example, if you have a Create screen for a given project and issuetype then you can go to that screen and drag-n-drop to rearrange. If you are using the new issue view you can go to Project settings > Issue layout

you should contact Atlassian Support. Please let us know what they find.

As stated this should never occur. If I’m fact the email is definitely a reply to the email notification from JSD. So either it is a bug or the reply is in fact not to the email from JSD but to the email address. What if you were to disable email request for a bit to assess? i would recommend reaching out to Atlassian…

if you are on cloud and using the new issue view then if your custom field is a multi-line text field it should default under the Description.

Need more info here. what is the filter used? Are you sure you are using the native Status and not a custom field as the statistic type? Have you tried to use another entire project to test it out?

Three options: * addon * export issues to CSV - this doesn’t retain any configuration or workflows * ‘Archive’ rather than delete - change permission scheme to hide project and prevent changes

First I’m a bit confused by the need for automation to notify user of status is changed. This happens without automation so I expect there is more to the use case here? as for the comment - I suspect it is the automation itself or it is in either notifications or customer notifications. What does the comment state? That…

So I am assuming today you have two cloud instances (JSW and JSD) and you wish to combine them into a single instance. Please see these articles: https://community.atlassian.com/t5/Jira-questions/Merge-2-Atlassian-Cloud-Instances/qaq-p/798392…

are you on Server? The only reason I ask is that on cloud I think the defaults are Highest, High, Medium, Low, Lowest. Regardless of what they are you should feel free to redefine you priorities to fit. Having said that I generally use these definitions for my IT service desk project and generally I think it applies or can…

yes. but IMO your defaults should be off. i would much rather have a manual process for selecting which apps a user gets when I add them than to worry about deselecting the application.

You can reach out to Atlassian Support

check the following configuration - Jira settings > User Management > Product access this may be the culprit.

ok so your issue is that the "Include sub-tasks" is 'on' by default and you wish to change it to off? I'm not sure if that can be done. TBH, i haven't even observed this but haven't been looking for it either. Maybe @Tarun Sapra has some thoughts.

try going to https://id.atlassian.com/manage-profile/general

did you report this to Atlassian Support and did they open a bug for it?

how are you inviting the customers?

yes that is correct. I was unaware this was NG. With that said you can still create boards and, as I explained before for Business projects, placing them under your profile. Then you can add links to the boards using the "Add item" in the sidebar.

you can go into the specific screen configuration you are interested in and simply drag and drop the fields. Of course the precise details depends on whether you are on Cloud/Server and if Cloud if you are using Classic or Next-gen.

Sorry Jasmine I thought I had answered with my last sentence but did not elaborate so let me do so here. If you wish to have a single task to track the development and QA then you can modify your workflow accordingly. In fact, the example you presented does just that. To Do > In Progress> Ready For Testing > Testing in…

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