Jack Brickey Expert

Hi Alberto, did you ensure the PF was in the first position? Can you share a screenshot of the PF screen?

Hi Jamie, here is a fairly recent post that you might find useful on the topic. The tricky piece to your question is the automatic/on a schedule.

Indexing in cloud is done automatically. I have experienced some inconsistencies in ‘link-autocomplete’ as well but have never made it a priority to troubleshoot. It might be worth reaching out to Atlassian Support for an analysis, especially if you can provide an actual example to them.

If a person that is defined as a customer in JSD sends and email to a DL that includes the incoming email channel address then a ticket will be created since the sender is a customer. You definitely need to pick an email address that is not used in a DL.

It is not possible to limit permissions on a customer by customer basis.

To the best of my knowledge this is not possible. If the users have browse permissions then they will see the SLAs. You can remove them from Browse permissions which restricts project access.

Are you absolutely sure that the user in question is actually in one of the roles defined in the share dashboards or filters in the Global settings? Is this a single user or all user in the group/role.

Only the owner of the board and associated filters can address this BTW.

Check to see if the filters used by the associated gadgets are actually shared.

Automation would come in the form of an addon e.g. Scriptrunner, Power Scripts or Automation for Jira do you have any of these? Can you answer: * are you the system admin? * cloud or server * Warren’s questions

...removed unnecessary....

The answer depends upon the type of project and board. If you are on Classic project you can go to board settings and add a column then you need one or more statuses to map to the column. If you are using a next-gen you can add a column directly in the board. Can you provide a screenshot of your board?

Fair question. With sub-tasks so new in NG I don’t as yet have any experience with this. I would suggest simply trying to migrate a single task and sub-task and see. I would not be surprised if it did not work cleanly. If it does not hopefully there is a means of moving to a sub-task. I will reach out to some Atlassian…

Need more info here. Where are you expecting to see Epic? What project template is your project based upon? Is this a next-gen or Classic project? You mention “button”, I’m not familiar with an Epic button.

Are you perhaps using any automation that may be coming into play?

You need to not use Organizations feature and choose the “Other customers in their organization. This option only allows them to search for customers in their organization.” Option under Customer permissions. 

One more request - can you send an image of your dashboard and watched gadget that is showing an issue that you believe would not have been shown in the previous workflow? As a test it would certainly be easy enough to re-associate the previous workflow.

In the specific case you have shown you are showing that you know the createddate to be 2019-01-01 and It seems you want to see all issue resolved during January. Assuming that is indeed correct then you could do the following... Project in (a,b) and createdate = 2019-01-01 and resolutiondate <= 2019-01-31 and…

can you share some screenshots of what you are seeing/not-seeing?

@Sadix Huseynov , unsure where you running into issues. Have your review the documentation on Setting up Approvals?

Can you share the filter for your board and which project is not showing?

In cloud you can go to User management and query by product selecting Jira Service Desk.

If the notification is for you specifically or a set of static users then consider a simple filter subscription. The following JQL will provide a list of issues that have yet to be resolved and no updates within the last three days for project abc. You could run this filter subscription daily. Project = abc and status !=…

But if you just want a new URL reach out to Atlassian Support. They can change it for you. 

User avatars are setup by the individual via their Profile page. On cloud this is accessed in the lower left corner. Server is in the upper right I believe. 

Are you asking if the agent taking the customers call can open a request on behalf of the customer such that the issue appears as if the customer opened themselves?

Please send screenshot of new WF.

Ok so is it a dashboard you are wanting to use and where you want Done Issue to not appear? If so then you need to create a filter that excludes Issues with status of Done or you can place an age limit on them, e.g. you want to see all issues including those done within say the last 7d but then disappear. Note that if you…

But that isn’t the “epic status” that is the issues status

You need to be sure to set the Epic Status to Done. Not just the issues Status to Done.