Jack Brickey Expert

I just want to be sure you are attempting what I am asking so I will try one more time and be more clear. Go to your project > project settings > workflows is the very first screenshot in your question what you see? If you click "Add workflow" on that screen what option are you presented?

i think that you would need an addon e.g. Scriptrunner or similar. With scriptrunner you could use issueFunction not in completeInSprint(board name, [sprint name]) but that would only cover a specific sprint. Unsure if there is a way to cover all historical sprints. 

so she can log into the portal that is good but you are saying she cannot create an issue from the portal? Can she via email? Can you create on her behalf via application?

have you contacted Atlassian Support as it suggests?

my guess would be that she may be coming in from a different email address. To test that she indeed has access try to use Raise a request on behalf of her.

I'm not following you. Did you click "Add workflow"?

in the roadmap view you can choose To Do and In Progress and leave Done off the filter.

can you provide more info on this? are the projects of different types? can you provide screenshots?

So given you merged issues w/ multiple status into a single status then to undo this it will be manual. Jira won't remember and automatically move to the old status. you would have to go thru the issues in the single status and then change them once you move to the WF with the extra statuses. It is all doable just manual.…

@Paul Gould , you could create a different transition (backdoor) to W4C and not have a generic event.

Well hopefully the admin made a copy. if not then take away his/her admin permissions. :-) * If you have a copy it will appear under the "Inactive" WF list at the bottom of the workflow page (jira settings > issues > workflows). Look for it there. * Add the workflow back to the project via the "Add workflow" link (project…

I assume when you added the new custom field you chose either Select-list single or multiple choices? Once you have the field create go to jira settings > issues > custom fields find your field and click ellipses on the far right and select Configure. In there you will see Options and edit options.

you can create a Kanban board and place them under your Profile for the "Location". The way to do this is to: * create a filter that captures what you want to base the board on, e.g. project in (my-classic1, my-NG1) and... * save the filter (and share as desired) * create a Kanban board based upon the saved filter * for…

anytime!

absolutely can happen. it would be a sad product if only one service desk project could be had. :-) I currently have 6 and growing. I use for: * IT * Facilities * Staffing * Logistics business program * External Customer Service * External TAC

Please keep your replies w/in the answer thread by using Reply vs. Answer. The ellipses are in the upper right of the view issue screen. You referred to them in your original question as the "three dots".

consider an addon email handler - https://marketplace.atlassian.com/search?query=jira%20email%20handler

why would you need another instance vs. simply a separate project w/in the current instance. that said you could certainly create another instance. the URL would need to be different of course but that would be what you wanted if you want a separate instance.

Hi Anton, yes a Dashboard is the way to go based on what you have conveyed here. That said it is hard for me to guide you based upon what you have conveyed. Here are some thoughts nonetheless... * Create a filter that shows breached or about to be breached and use either the filter gadget or maybe a 2-D gadget by project…

how are your projects "archived"? Are you on cloud or server or data center? AFAIK true archiving is only available in Data Center. Please reference this article - archiving-a-project-in-jira-server for more info. I archive similar to what is described in the article. I have added a project Category called Archived. By…

Epic Name does not exist for NG projects.

One possibility is that you are on cloud and you are using the new issue view. If so then you need to add "Epic Link" to your layout. You can add as a primary or secondary field. * Click on ellipses * click configure * add the field where desired * edit the issue you want to add to an epic * select the Epic link field and…

If you have a workflow in the Inactive list then you simply need to click on “add workflow” in your first scereen. Then find your workflow in the list and add it. Next select which issue types to associate to the new workflow.

Can you share a screenshot of the Email requests screen (obfuscate your emails). Have you verified the users permissions? I assume the user is a customer.

You have to select the transition into Test Ready. Post functions are associated with the transitions into status not the status itself. There is a “clear field” function you can use to ‘unassign’.

you should be able to place w/in the body of a specific page if you only want it on a single page.

just delete the org. all customers in the org will still have access and simply show at the "Customers" level. they will not be able to share w/ others.

You might consider looking at the Timesheet Reports

To be clear they were deleted and not deactivated, correct? This is one reason I always advise against "deleting" users. If they are deactivated they can easily be reactivated, maintaining historical info. It is likely that the user still is listed as a user at id.atlassian.com and that is causing the conflict. You can try…

you cannot change the Default mail server but you can add mail servers.