Jack Brickey Expert

This is not possible. I guess you could modify the code if so inclined. 

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I prefer the LH sidebar and definitely want it to stay. If you want to make it configurable so people can choose that would be fine but I would not be in favor of switching back. I like that I can now collapse the sidebar to regain screen if needed.

Hi Christopher. I have moved your post to the “questions” collection from “discussions”. controlling what projects are viewable on the portal is controlled by the customer list and permissions. If you are still building a project I would wait and add customers as the final step. If you would like to see a different…

Interesting. Unsure why the difference. I have to assume we are on different versions and, since it has always been this way for me I am guessing you are on a newer version.

Sarah, I’m always happy to assist. I wish I knew why you are not seeing these and would still encourage you to reach out to support as you may need in the future. In any event it was no bother at all.

So you don’t see this? Now if you want a “report” then I would suggest the 2-D gadget on the dashboard and use customers on the y-axis and status on the x-axis.

You can get this on the Customers page. It show how many are open and resolved per customer.

Great! Please report back on final resolution as I and others will be interested. 

You might check on Jira.atlassian.com to see if there is an issue open for this and if so vote/watch or if not then reach out to support to request it. 

These are difficult issues for the Community to help resolve. While I can provide some thoughts it would likely be faster to reach out to Atlassian Support directly as they can log into your instance and look at logs. that said... * what occurred on the 13th? * are you using any email handler extension? If so it is…

Note that you can, however, create a filter that will show all issue that have attachments. attachments is not Empty will return a list of all issues that have attachments. To view them you must drill donn into each issue.

As noted I would not make this the default due to performance issues. Change and change back as required.

@Administrator Aim a bit confused here. Are you saying that your SLAs are actually showing on the Portal? To the best of my knowledge that isn’t possible. Of course cloud changes nightly so maybe I’m not there yet. I would like to see a screenshot of what you are seeing and, as Krister suggested, please provide a…

Consider that boards are simply visual queries of data. So if you don’t want certain issues to appear in a board then the underlying filter query must exclude them. I can’t tell you precisely how to modify your queries without better understanding your situation. Maybe you could share the two board filters and convey what…

Look to your right here under Recommendations which may lead you on a journey of illumination. ;-)

I don’t know of any wot accomplish this. Consider that if you could use Post Function it would be to late as you want the person to reference it on the Create screen. I would search the Marketplace for this. That said maybe you could accomplish the goal without an attachment, I.e. with a well formed creat screen and field…

Well, as it turns out it isn’t so simple. OOTB you cannot. Look at Scriptrunner or JQL Search Extensions.

Candice is the timesheet window associated with the addon Time Reports for Jira? I suspect so. I just reported the bug to the author earlier today. I expect he will address w/ a fix briefly given past experience.

@Maykel Gonzalez , in my instance the new issue view is retained when switching between new/old issue view. I'm wondering if this is an issue w/ you being on a different version. You might consider reaching out to Atlassian Support given cloud is changing constantly.

to be a watcher they must have a license. Question, I want to ensure that we are talking JSW here and not JSD. The only reason I ask is you are referencing "Customers" which is capitalized which is common term for JSD.

yep

Sarah the reason my link is showing as bad for you is that it is unique for my instance. it is only accessible if you are a user on my instance. At this point you need to reach out to Atlassian Support as I'm out of ideas on how to assist. Wish that was not the case. :-(

yes. there is an active bug that is being investigated. I expect we will see an update before too long. JSWCLOUD-18136

If you are trying to give them access via the portal the you must expose the transition to the portal. Project settings > workflow, click the transition and check the box.

you can't do this today. You might watch/vote for this issue - JSWSERVER-7740 you may be able to do this thru the api base upon my brief research in the Community. If interested in that approach I encourage you to search the Community and reading what others are saying.

in the workflow you could for example create two status: Closed (yep you fixed it) and say Rejected (needs some more work). Include the transition to these two statuses on the portal and educate the customer on how to use them.

this isn't supported in the new issue view as yet. I suggest clicking the feedback link and provide feedback to Atlassian.

It should be cleared in 14 days by default. You cannot (unless it has changed) control this. 

Yes this issue was recorded yesterday as a bug - JSWCLOUD-18136