Jack Brickey Expert

i think it is simply a UI change that was made to 'improve' the clarity by showing the transition action and the resulting status. In the older issue view the buttons at the top were the Transition names and the status was shown separately. in the new issue view they have combined these into one and I suspect folks that…

Hi Liz and welcome to the Community! One question I have, given that you are new to Jira, is whether you indeed need another issue created here but first let me answer your question. Unfortunately, OOTB Jira isn't designed to create an issue automatically based on say another issue being completed. You can consider an…

Thanks for the link. Interesting and useful article I think. IMO, having a single instance (site) where all your users access one or more of the Atlassian product is the way to go. Bottom line: * it helps to control costs - where users might have to be replicated in both sites, addons for both sites, etc. * saves on…

I'm not sure what you mean by "site". If you mean whether to have one or two Jira instances then rarely would i recommend having more than one. If you mean projects within a Jira instance then it depends on a number of things. I would need to understand you scenario better to be able to offer guidance.

duplicate inquiry

I'm not sure I'm following you here but, have you looked a the Cascading Select custom field type which allows you to have a primary and secondary selection where the secondary is conditional on the primary?

Glad to assist. I was mobile at the time of answering so I could provide the full details of the site but knew you would figure it out. ;-)

When you are trying to create an issue are you sure that the project is a JSW project and not a JSD project?

Yes suggestions and bugs are captured at jira.atlassian.com you can go there and search for possible hits using JQL and the text~”my search text”

@Ronan , there are some interesting answers/theories to your issue here. Please let us know if any help in resolution.

Sharon, you need to configure the fields to be displayed in the Create screen for the project. Go to project settings > screens and find the screen for the issuetype and add the missing fields. You need to be an admin for this.

Please elaborate on your question.

You will need to do this thru an addon, e.g. Scriptrunner, Automation for JIra, Power Scripts, etc.

I’m guessing you serve your customers thru email only and simply want to ‘disable’ the portal channel? Unfortunately there is no way currently to hide a portal from a Customer of the associated project. There are quite a few open requests related to this. Here is one that also has some related links - JSDCLOUD-1547 I…

I wonder if it is a possible addon conflict, are you using any addons? One last thought, if you click on the header columns of the queue does it expose the “missing”? And compare the numbers... in the queue at the tops there should be a display of the number of issues in the queue, e.g. 51 requests. What does it show and…

Yes, or better solution (?) is to use a single instance. What drives two instances?

@Ronan , I’m quite confused by the image you have posted here. Is this an image of Board settings > columns? In that view you should see “statuses” in the columns. Status categories are a different matter. For example, let’s say you have two statues (Closed, Done) of Status Category = Done and you mapped them both to the…

Try this resolution is EMPTY OR resolution is not EMPTY AND resolutiondate > -14d

Please run the following JQL and let me know the results. project = your-project AND Organizations In (a,b,c) replace “your-project” and the organizations that are showing in portal that should not be.

No a SEN is restricted to a single server/instance. 

Unfortunately Jira doesn't support this query OOTB. :-( There is a request (very old) - JRACLOUD-20727 you can watch/vote but given it was created 9 years ago I would not expect it to be added. You can investigate addons, e.g. Scriptrunner or Power Scripts for example.

I guess I need to better understand your requirements. The purpose of the portal channel is to give your customers a means of raising requests, viewing requests and viewing KB articles if configured to do so. So are you trying to make the portal 'blank' for any and all customers for all projects or what?

note you could simply use the Created vs. Resolved gadget on a dashboard for this. With that said try this JQL... createdDate >= startOfDay() and resolutiondate <= endOfDay() save the filter as something like "same day closures" then use that filter in a gadget on a dashboard.

i'm not sure you will get a definitive answer here but certainly a number of opinions. :-) Executive Speak - I will say that Atlassian is clearly investing in NG as the future so if you can live w/ the limitations then you won't go wrong with starting on NG. After attending the last three Summits I feel comfortable w/ that…

Anna, please provide a screenshot of what you see. Keep in mind that with the new issue view in Cloud you will not see Resolution until it is actually set, i.e. when the issue is Done.

While I prefer JSW for the projects you certainly could also use JSD. I would likely create a separate JSD project though and a unique issue type and use sub-tasks.

they will only be viewable by Customers of the given project. So if you don't want a customer to see these then you need to remove the customer from the each project.

You could use a custom field (e.g "Closer") and fill that in on the Post Function of the transition to Closed/Done. Use the Update issue custom field and the %%CURRENT_USER%% to fill in this custom field. Then you can use the custom field in the pie chart. Should work.

Dean, what project links are you referring to? Can you share an image of what you are seeing that you wish to hide?

My only guess here is that some form of script/automation is causing this. can you: * indicate if you are on server or cloud * share what addons you have installed * share an image of your workflow w/ transition labels