Jack Brickey Expert

Allen, issues appear in the Kanban based upon their status. So if you create an issue it first appears in the initial status, e.g. To Do, which typically is the Backlog status. However, you can immediately set the status to one of the statuses that are associated w/ a Kanban column and it will appear there. Yes it would…

you should be able to go into project settings > issue types and click "+ add issue type" if you are not seeing Subtask in the list reach out to Atlassian Support to see about getting your instance updated.

duplicate question

Unfortunately not. I posted a similar question on this recently as I had a requirement come up for this. As a result of this limitation I could not move my CS group off of their current solution just yet. There are a number of threads on this in the Community and believe there are open request for this as well.

there are two pieces to this this. * you have to figure out how you are going to manage TAT/SLA in Jira. Assuming you have a solution already and you have some custom date field (let's call it "TAT-date") that represents the due date/time then you can achieve #2. * in board settings under card colors screen you can set up…

I would need more info here. How are you defining a project timeline in Jira today? It sounds like you are trying to use Jira like say MS Project where you have milestones. I'm struggling w/ understanding your question so that I might provide some insights.

yep and as an example... project = my project and fixVersion in releasedVersions()

Sudhakar, unsure if it applies here but in case it does please disclose if you work for the company when recommending addons.

that does not exist as a PF. It is not possible w/o an addon. FWIW, I use Automation for Jira for this purpose.

Understood. I was just using the old issue view as a reference about why the new view may have changed. Given the frequent changes in cloud im unsure what the proper answer is TBH. You might reach out to Atlassian Support for an official answer. I don’t think it is associated with any workflow config but certainly could be…

Yes that is what I conveyed above but that really isn’t scalable unless the components are few and new ones are rarely if ever added.

Unsure why TBH. It is possible you are on a different version. Contact Atlassian Support.

Yes that is your resolution. Assuming this is a Classic project (not next gen) then, in order to allow a user to choose the Resolution you need to edit the workflow and on the transition going to Done status you need to add a screen. Do this by double-clicking the transition and you will see the “screen” option. Now before…

If you want the status to change then use Automation. There is, I believe, a canned automation there or you can certainly create a custom on for this.

Yes I have seen that before but no experience with it.

Yes Tempo would provide that.

not OOTB. What i was offering was the single field solution of type Cascading not across two separate fields. You would need to see if this were possible thru an addon scripting solution.

@elenushhh , Is that an OOTB feature? I do not see it in my NG projects.

I didn’t even find that report. :-) but I’m sure it exists and also bet it isn’t editable. I would look to see if any dashboard gadget could meet you needs or turn to the Marketplace or use Excel.

I don’t believe a Roadmap has a status. In NG projects a roadmap consists of multiple Epics that also consist of many tasks/stories so any ‘status’ of the roadmap would be a collective assessment of all statuses. Now if your roadmap was a single Epic you could argue that the Epic’s Status reflects the “roadmap status”.…

It depends on the report method. Some reports don’t expose the underlying JQL such that it is editable, i.e. those under Reports. However, gadgets in Dashboards are based upon filters that can be customized so you could add “AND issue not in (a,b,c,...)”. can you elaborate on the report method?

change your main project filter to include only KD components.

my bad Sharon. i read your question too quickly and did not understand that this was specific to the smartphone app. TBH, I use the mobile app sparingly. My limited experience is that it is certainly a scaled back mobile I/F. As it should be IMO. That said, I would hope you could access all fields. What fields are you not…

i would look at scriptrunner or power scripts there may be others.

what do you mean by "not scoped to the current user"? do you mean that you see issues under "My Open Issues" that have an Assignee other than yourself? If so then this isn't the default "My Open Issues" filter and you need to inspect this custom filter. If however, you mean that you are seeing Done issue in the list then I…

in the old issue view the Create linked issue is under the ellipses

I don't know of any way to do this on an issuetype basis. You can, of course, do it for all types by modifying your JQL to have ORDER BY CREATED DESC. That would order them for you, but you would then lose the ability to rank tickets on the board if that was important.

that covers both actually but here is another link directly to an article for this - migrate-between-next-gen-and-classic-projects

@Spencer Harrell , i would not recommend sharing your freshservice email here in a public forum. may wish to edit that out. Now to your issue can you explain more about what you are trying to do. I gather that you have setup an inbound email handler for a given JSW project. Is this correct? Assuming so, have you verified…

you will need an addon for this unfortunately. unless of course you wanted to hard code the query which is unwieldy in most cases. example... component = A and component not in (b,c,d,e,f,...) component = B and componente not in (a,c,d,e,f....) ...