Jack Brickey Expert

The Epic Link field does not exist for NG at this time, but as Cody explained you don’t need it. At least to achieve your specified requirements.

If you are using classic board then you can edit the card layout. There are limits, number of fields and placement is fixed. Go to Board settings > card layout 

not 100% sure but this seems to be an old deprecated feature. However, I believe it may be coming back. I recall a thread discussing this. You will see the children in the RH sidebar if you click on epic.

you must be a Jira admin. Jira settings > User management if you do not see then you are not a Jira admin.

change the owner of the board's filter. Jira Settings > System > Shared Items > Shared Filters find the filter and click ellipses on the right.

i'm wondering if a full (entire window) screenshot of what the user sees would be of assistance. searching for clues.

if you mean the Project Lead of a given project - project settings > details and edit the Project Lead at the bottom of the page. Deactivate old user if desired. if you mean you want to change the Jira admin - add the new user to the admin role (jira settings > user management) and deactivate (don't delete) the user that…

here is a thread you might wish to read - How-to-find-issues-that-were-moved-from-one-project-to-another ultimately I think you will want to use an addon along with a text based custom field to capture the current issue key when moving.

this is a newly added feature to build dependencies between epics. if you click and hold on the link icon and drag to another epic-bar you will see how it works. To read more see the following article - manage-epics-on-the-roadmap here is an example of a precedence I created...

my guess is that your current workflow does not provide a 'cancel' transition from 'awaiting approval' to your 'done' status. Without seeing your workflow I would make the following recommendation. Edit your workflow (admin action only) add an "All" transition called "Cancel" into your 'Done' status. On this transition be…

Jira settings > Issues > Time tracking ... click Edit global settings and change your Time display format.

Unfortunately I do not think this is possible. There is a ticket open (JSDSERVER-5767) to present more of the SLA details (goal, resolution time) that might satisfy your requirement if eventually implemented.

Ah I see. Makes perfect sense. Thanks for sharing. 

ah. ok that last bit is important. I have seen others reporting inability to save a comment with an image in the new Jira issue view. I have seen this as well but could not reproduce. I think there is a 'bug' around this TBH.

so just a single user cannot comment in the new issue view but they can in the old issue view? that seems quite odd. assuming the above is accurate I would reach out to Atlassian Support.

aha! yep that is the case for sure. I confirmed that if not logged in I do receive that. I don't know of any way to edit that confirmation but will poke around a bit more to see if I find anything.

Thanks. The reason I was asking for this is that I never have seen a 'confirmation screen' on the portal. Below is what I am used to which basically illustrates that I my customers are taken directly to the issue view screen for the issue just created. I'm wondering if maybe you are on Server or maybe you have an addon? I…

you need to edit the workflow and use a Post Function to clear the Resolution for the transition out of Done to reopen.

Hi @ccassidy , where exactly are you seeing this text? Can you please share a screenshot example. if this is in the email notification for example then you would change it under project settings > customer notifications.

what are you trying to do? the "." brings up a shortcut menu.

@Laurel Moczydlowski , if the user submitting the request is a Customer then they should not be able to see the internal comment. Customers cannot access the JSD application at all, only the Portal. If these users are collaborators that have JSW access and can browse the JSD project w/in the application then yes they can…

Thomas, to be clear which of the following is your question? * notify agents when a specific request type is created * restrict an organization to a specific request type while allowing other organizations in the same project to open multiple request types for #1 you could set up a queue for the specific request type, but…

Organizations only apply to JSD projects. If you are trying to leverage them on JSW projects that is not supported.

It is certainly a certification you can achieve if that is what you are asking.

Hi @Marzi Goodarzian , I’m a bit confused by your request. The very nature of a field is to enter data that be later referenced. What is unique in your requirements? Can you elaborate?

you need to be an admin. Please contact your admin and request the change.

if you want to make a field required as part of a transition you edit the workflow and add a Validation property. Project settings > workflows > edit the workflow associated with the issuetype click on the transition where you want the field to be updated and select Validation. Choose the field required option. you will…

The only thing I would suggest is to check your custom fields or the addon configuration itself. There is no “customer” field in JSD other than “customers”. What is this addon BTW?

The only customer data I’m aware of is under Customers. How do you know it isn’t coming from Customers? Is the list of customers different? Maybe the addon has this data? 

Well emails fall outside of Jira so any such solution would need to be within the email client. I don’t know of any such mail client addon.