Jack Brickey Expert

yikes! First to be clear this is not Atlassian Support forum. Rather it is a Community support forum. I am a user just like yourself. That said, Atlassian employees do contribute to the forum fairly regularly. If you want to connect w/ them directly go to https://support.atlassian.com/contact/#/ . That said, yes "Restore"…

@fxmarchal , can you explain whay you mean by tile lanes? Maybe you mean "swimlanes" on a Kanban or Scrum board? If so then assuming you are on a Classic project template and you are the owner of the board you can go to the top left and click on the ellipses and select board configuration and then swimlanes.

If you are an admin go to project settings > workflow and edit the desired workflow and add the new status. Add in you transitions as desired or simply use the “All” transition.

Complexity seems to be a custom field that one of your admins added. At least I have never seen this field in any default project. Assuming you are an admin - go to Jira settings > issues > custom fields and find the Complexity field. The the far right click on the ellipses and choose configure. You should see your options…

Roadmap is a Cloud only feature associated w/ Next-gen project templates. There has not been any announcements about providing this in Server.

ok this in Next-gen. can you go to Project settings > features and enable Reports

while I do not use the free version I believe that Reports should be there. What isn't there is permissions, audit logs and storage. can you share a screen shot of what you are looking at?

sorry...not familiar with "Team" function. Maybe this is a Scriptrunner function? If so then I'm steering you wrong here. :-(

just because you hide a Request type from the portal does not mean the agent cannot create tickets using the "+" button. It just means that a Customer wouldn't see the option in the Portal. The agent would create a new issue and choose the correct Issuetype and you could expose the request type on the create screen and…

yes that will work. you do not need Scriptrunner at all. just go the the advanced search screen and enter that JQL you have there. That is, of course, assuming you have a group named "Team-A" and the members reflect the users you are interested in.

it depends on what you mean by "in a team", e.g. do you mean assigned to someone in Team-A. Likely you can achieve w/o SR... assignee in membersOf("Team-A")

I think it will depend on whether you go it alone or hire an Atlassian partner. If you will tackle yourself... no Jira experience - maybe 3-4wks a lot of Jira experience - maybe 2 weeks once you get the first few projects done the others will come over more readily

email creation has a 1:1 relationship - email-address:project, so every project where you want to enable email request must have a unique email. you can certainly create your own custom email address, e.g. proj1@mycompany.com, proj2@mycompany.com, etc.

this isn't possible in server. the interesting thing here is that there is a grass roots effort for cloud to be more like server in this regard and in fact there is a 'menu across the top' trial going on. Personally I prefer the side or maybe I have just gotten used to it. :-)

in the sidebar of the project ...

first, unless something has changed in cloud, you won't see "time" summed up at the epic level w/o and addon, e.g. Epic Sum Up. However, regarding you image which shows the number of issues (not time) can you check to ensure that the Resolution is set for any complete items?

thanks. just wanted to make sure we were speaking of the classic backlog view. Indeed the answer is no and again I don't understand why you would do this but it doesn't matter what I think here. :-) The reason the "To Do" is shown in both the Backlog and the Kanban is to act as a bridge from true backlog items and those…

I assume that bugs and sub-bugs are issuetypes. Can you share your boards filter? My first suspicion is that the filter is excluding these issuetypes.

I think the answer is no but, before I place the nail in the coffin, could you please share an image of what you are looking at?

This is caused by using the "+" to create the issue rather than the "Raise a request" method. If your agents are unwilling to use the preferred/designed method in favor of "+" then they must be sure to do the following: * choose the proper Issuetype * choose the proper request type * set the reporter to be the customer

so you want to know the name of the epics that are currently being worked on in the active sprint? try this... * jql --> Sprint = "name of your sprint" and "Epic Link" is not empty * add the Epic Link column you can also use Sprint in openSprints() to simplify/broaden your search

I don't know of any manner of accomplishing this if you didn't save the search. Maybe there is an addon but my quick peek didn't reveal anything.

Does the following JQL give you what you want? timespent is Empty you can add that bit to your more complete query, e.g. project = abc AND timespent is empty

Do you mean combine the backlog and Kanban board into one view? Basically, this would simply mean you want to disable the Backlog feature, bringing the “to do” back to the Kanban board view. If that is you goal go to Board Configuration > Columns and drake the status from the backlog column to the column to the right. You…

Hi @Esther Strom , you might check under Jira settings > System > troubleshooting and support Audit log

the way this is presented is thru the "breadcrumbs" at the top. See below...

Look here - https://www.atlassian.com/software/jira/update 

There isn’t a way to do this natively. You could consider an addon like Scriptrunner or similar. You could also export a report to CSV and use excel to obtain this info. Basically you want to create a field and count the number of entries then sort the list by the count field descending.

Awesome! 

I would report this to Atlassian Support. Note you need to be a designated tech contact for your instance to open a Support ticket.