Jack Brickey Expert

Hi Bill and welcome to the Community. Check the following: * Board settings > Estimation and ensure time tracking is enabled * Verify that the screen has Time tracking included - project settings > screens > click on the screen scheme to expand if necessary and then click on the screen link

This is not possible. Delete works on a per-project basis. With that said deleting issues is rarely a good idea at all. The only time I do this is if some automation went awry or at the beginning of setting up a project and we run a lot of tests and we need to have clean metrics day 1. My advice is to only allow deletion…

You need to reach out to Atlassian Support

Sure. Create a search that returns ONLY those issue you wish to delete. Select Bulk edit from ellipses in top right and then walk they the pages until you see Delete issues option. Be sure to disable notifications. Be sure that you are only deleting the ones you want. Alternatively simply transition them all to closed with…

this isn't possible automatically. if you are using ranking then they will retain their position.

In Cloud you do not have this option. Depending on your requirements maybe Access is something you want to look at.

great! Agree, IMO if you don't have permissions then the share option should be greyed out. Likely there is an open issue for this.

ok so you are asking - "how many tickets are closed w/in 14d of being created?" So OOTB there is date compare capability. You could accomplish this with an addon like Scriptrunner which supports date compare... issueFunction in dateCompare("", "resolutionDate < created+14d") you could also use the same addon to set the due…

unfortunately NG projects do not support many of the features including some custom field types. A migration will result in the loss of some data and capabilities.

slight correction... JSW users should be added as Watchers not Request Participants, which is the 'sharing' field specifically intended for Customers.

well either of the above will tell you that. If you want it to be displayed in a graph form such that you monitor the trend I would recommend you explore the use of a Dashboard. You can look at created vs. resolved or one of the bar graphs. you can set the intervals as well.

that should not happen under any normal situation. if it is happening it is either a bug or there is some piece of data here that is missing. What pop up are you referring to exactly can you demo via a series of screen shots this problem?

Service Desk Project -> Invite Team -> Add user name ==> Creates a Agent Service Desk Project -> Project Settings -> People -> Add People (Choosing "Service Desk Team" role) ==> Just adds a user to a role so that they would inherit the permissions/notifications, etc where the role is specified. The user doesn't become an…

check w/ your admin as I suspect they haven't allowed sharing of filters and dashboards.

do you mean how many tickets closed between two dates... * status changed to resolved after 2019-01-01 AND status changed to resolved before 2019-1-15 or how many tickets closed in the last 14d.... * status changed to resolved after startOfDay("-14d")

just because they have notify me in their profile does not mean they will get notified of all issues/events for all projects. notifications are controlled at the project level (generally speaking). Check the specific project > project settings > notifications and verify the users are in one of the roles/groups that will…

Alex, this really should be a different question as I think maybe youre question is not precisely the same here. Just adding a user to the Service Desk Team role does not necessarily give them access to browse the project. What is your precise situation and goal? For example is the user a Customer or a JSW user for which…

is this on a specific filter or all filters? do you own the filter? Are you an admin? If so please check the following - Jira settings > Global permissions > Share dashboards and filters

And how is the escalation to be done? Does an agent do so or a customer? Here is what I recommend. * Edit the workflow in Diagram mode * Add a status called "Escalated" and add a transition called "Escalate" from whatever status(es) to the Escalated status. * Expose the transition on the portal by checking the box where…

Editorial just for the record and for future onlookers to this post... giving a customer access to Jira is almost always a bad idea

Does your workflow have a Escalation status? How do you define escalation? Do you want it to move to an Escalated status or do you simply want to notify someone higher up? Help me understand your goal so I might offer a solution.

thanks. so in looking at your image it seems to show that the filter is "Open" currently. Is this the status when you first open the sharing screen or something different? example

@Ciprian , something isn’t adding up here. Can you try edit the filter and change the description only and click Save.

I wonder if this is a limitation in server? I can successfully search ‘custom date is empty” in Cloud.

Couldn’t the user be in a different group?

Try this - * enter “assignee = currentuser()” * hit return and verify you get results * see of the Basic option is active

do you have a single project? If you have more than one you should be able to click on the project and see all requests. Again, could be a server deal.

easy enough - ensure that the dummy user is not in any role/group that is set to receive notifications. it is likely all users are going into a default group, e.g. jira-users and that group is receiving notifications

can you send an image of what you are seeing? I was reviewing the Server docs and based upon initial peek you should see something similar i think.

Hi @Federico , and welcome to the Community! First, never feel bad about asking a question here. We all start somewhere and we all keep learning. So maybe Server presents the Request Types differently than Cloud. In cloud for a given project I see something like below which represents all request types for a particular…