Jack Brickey Expert

I have not tried it TBH but it ultimately depends on your workflow. You could simply edit the workflow and bypass the approval status. You would create a copy of your workflow, edit it and then associate with the Issuetype. Then you could reassociate the old one. now if your goal is to simply provide an approval bypass…

Yes that is how it works unfortunately. regarding viewing issues, customers can only view issue via the portal and email. They do not have access to the application itself. Please verify that the Reporter and Request Participants can or cannot access the portal and view issues.

You can migrate from NG to Classic. It is not perfect but it works. Basically you create a new classic project to receive the issues and the move all issues to the new project. migrate-from-an-next-gen-project-to-a-classic-project 

While you can find this within a specific issue’s history you cannot create a report for the same.

I expect you are using next-gen project template which does not have workflows. It will say next-gen in lower left corner if so or you will see “Features” under project settings.

Your workflow for that issue type requires the Approver field. You have two options: * temporarily remove the approver from the workflow or * add a field (column) in your import file called approver and place the approver you have defined for the field in each row. i would do #2.

Also, let us know what your support request relates to. Maybe we could help?

Veera, But the answer is still accurate I think. Is this not working for you?

The email from Jira in response to the original email request is the email that must be used for all subsequent replies and updates. This is because Jira places a tracer (Issuekey) in the subject so that it knows to place a comment in the existing issue rather than create a new issue. JSD requires the issuekey in the…

Hi Robert, I am not sure about why certain individuals are not seeing the invite and others are but it should like the issue is outside of Jira to me. Are the added users on the same domain? Are you using MS Exchange or other server based email service? If so check the server to ensure the invites are being sent. You could…

so have you actually witnessed this person entering their name and seeing it in the drop down? same project? It still feels like a permissions issue. Maybe a group/role has changed? can you share screenshot of what you have for "Assignable users" under project settings > permissions? example....

Hmmm, something isn't adding up. If you are saying that you can assign issues to others but not this one person then I would expect that person to not have permissions (assignable) in the project. However, you indicate others can assign him/her issues in the same project? Can you pull a third person into the equation and…

Yes. you can use the bulk update capability. When you are looking at the JQL results you should be able to click in the upper right a drop down and find the option.

Laura, first it is Jack not Mark ;-). Second you should not include your URL above as this is a public forum. Now on to your issue. It may be that you are on a Next-gen project. Can you share a screenshot of what you are seeing? If you are on the board view of the project do you see something like this... Can you click on…

Hi Laura, for the project where this is occurring can you verify they are part of the project? How you do this depends on the type of project and whether on cloud/server but let me throw out this as a first attempt... project settings > permissions inspect the Assignable user permissions. is the user in any of the…

Hi Najam, make sure that the user is actually part of the project. Go to Project settings > Access and verify they are listed there.

basically you need a “listener” that triggers on the custom field being updated. Here is a thread that might lead you in the right direction.

This is not a function in cloud. That appears to be related to Active Directory which is not supported in cloud.

I can’t say how you would end up in a free trial. I would not think that is possible. You may have to reach out to Atlassian Support directly to resolve. However, if you want to upgrade to paid you should be able to go to Jira settings > Billing I think.

I am guessing you are on a free plan and as such there are monthly limits. Your only recourse would be a paid plan or reduce your notifications on one or more of your projects.

yes. you can simply create an automation for this. you will also need to add a 'reopen' transition and you will want to clear the Resolution via a post function on the reopen transition. There are a lot of posts out there on this topic and there is good Atlassian documentation on how to edit workflows, post functions,…

but deleting projects should be a very rare thing indeed. I only do this if I have a test project that has no value at all. I would never delete a project that had any real data in it. rather I would simply hide it using an 'archive' permission scheme.

if you are an admin you should see "Delete project" in the sidebar under Project settings.

if you have - project settings > customer notifications > organization added enabled then issue created notification goes to all customers in the org. However, any/all customers that are interested must request to be a participant. this prevents spamming uninterested parties. At least that is how i remember it. I never…

I am not a big fan of Labels generally but this scenario seems to be a perfect UC. Simply add a label to each of these issues and then exclude that label in your board's filter, e.g. ...AND labels != "consider-later-maybe"

It is either there is no transition or there is a condition that is preventing the move. First check the workflow to see if there is a transition. You can do this by viewing the workflow in the status drop down of any issue or go to project settings > workflows and view the workflow. If there is a transition out of the…

Grey = To Do Blue = In Progress Green = Done these are status "categories" used w/in Jira for various functions.

Having "Customers my team adds to the project" as the customer permission for accessing the portal will not prevent any user (that know the email address) from sending in an email. However, it will direct JSD not to process the email if the from email is not in the customer list. What you could do is have your agents…

I just saw your comment on this not being available on the create issue screen. Sorry I missed that earlier. I’m not where I can verify this but I do believe that is the case indeed. 

Can you share a full screenshot like mine? If you are not seeing your best course is Atlassian Support directly.