Jack Brickey Expert

Not OOTB. Consider an addon or export your query to CSV and use excel.

Emails sent by the Customer or the Agent will be public. Emails by collaborators would be internal only as only agents can make public comments.

There is no project “linking” but you can certainly link issues between projects as long as you have permissions in both projects. 

Your first filter looks ok I think. Your second filter isn’t a ‘fair’ test though. A better test of removing priority would be project = FPFISSUPP AND status in (Open, "In Progress", Reopened) AND assignee is not EMPTY AND created > "-30d" AND updated <=endOfDay(-7d) and then see if you have any Critical. now, one question…

If you happen to have a very recent backup then you could do a restore. However, I expect that a restore would likely wipe out more dat than you would get back since all changes post backup would be gone following the restore.

I am at 100% - 0 for 0!

The answer depends on the details of what you mean by other project board is visible on the project. A screen shot might help. for example, if you are saying that you have a board and on that board you are seeing “issues” from another project then that says your board’s filter includes that other project. This can be…

You seem to be discussing two issues. Regarding the deletion of the board, you cannot restore it but you can easily recreate it.

I use A4J for this very use case. Where are you stuck? Below is a screenshot (partial) of what I am doing.

Slight variation here. It seems like you want for Critical issues or Major issues that have a certain label so... ...And (Priority = critical role (priority = major and labels = xxxxx))

Hi @Mr_ Snrub there are indeed some fields that cannot be exposed on the issue create screen. Assignee falls into this category. The reason is that the customer should not be setting the Assignee when creating an issue and “raise a request” is a ‘customer’ action performed by an agent to handle the use case of raising an…

Odd that it times out. One thing here, can you simply given it is to be used within a board? assignee is EMPTY AND (created < 3d) AND issueFunction in lastComment("before 3d"))

I’m not exactly clear what your goal is but let me see if I can get close here. One thing you mention is “related completed sub-tasks” and I’m not sure what defines “related here. Could you clarify? if by “related” you simply are referring to the nature of how sub-tasks allow you to break a task into smaller tasks and…

You need to check the “show transition in customer portal” on each transition that you wish to expose. This applies to each workflow as well, assuming you have more than one.

I typically prefer to make the field required associated with a specific transition, e.g. the Create. This is done by editing the workflow and adding a Validator to the transition(s) where you wish the have the field updated. * project settings > workflow , edit the workflow associated with the Issuetype(s) desired. *…

Is it only one client? Can others create these request types? Have you attempted to use “raise a request” from the side bar? if no one can create these request types but they are visible in the portal check if you can creat with the “+”. If they are not visible then check the config - project settings > request types.…

I think you want to look at jira.permission.assignable.group And apply this property to the step/status not the transition. Each step/transition where yo7 want to restrict the assignee drop down would have this property.

Hi David, you should be presented with all request types associated with the Issuetype currently set. If you have different request types based upon the various issue types you would need to change the Issuetype first.

you can't control this simply based upon comments or mentions. Personally, I would recommend that, if you have a hard requirement for an action, you add sub-tasks to the issue for each action. You could certainly have a custom file flag but if you have several actions then it really doesn't fit the bill.

you can have Atlassian host their Cloud version or you can install the self-hosted version in the cloud of your choice. You can find out more here - overview 

Hi Vincent, are you building an open source product? You might want to start here - open-source-license-request 

If you are talking about learning Jira I would start here - getting-started there are also some older videos on YouTube however while the concepts are similar the actual methods and UI can vary quite a bit.

I’m not sure exactly what you mean by access a project category. You can view project by category on the Projects page and filter by Category.

I am using JETI for this.

Hi Shawn, If you have not yet done so I would recommend opening a ticket w/ Atlassian Support. The only reason I suggest this is that I suspect this thread will quickly become a discussion which is fine, but I expect you would want to actually get some direct help achieving your goal. From my own experience, while I like…

I'm not sure I can help here, but one question - what is the from address associated with the php email? Is it a customer? Have you looked at the email logs? project settings > email requests > view logs?

Can you share a similar screenshot of what you are or are not seeing?

This seems odd as stated. Is your board filter restricted to a single project, I.e. is the other project part of your board?

You can do this by editing the workflow and adding the “only assignee” Condition To each transition you wish to control.

Hi Jan, this is not possible OOTB. It may be possible with an addon like Scriptrunner. Have a look at this similar post - How-to-restrict-logging-work-log-for-previous-month