Jack Brickey Expert

A4J would be a good solution for sure here.

interesting. that article states that it is for Jira cloud and yet it is listed under Jira 8.7 in the breadcrumbs and a quick look seems to be for server. There may be one specific for cloud though

no

I will try but again I don't use Core so my help may or may not prove fruitful. Try the following: * click on the magnifying glass. Do you see "Boards" at the bottom? if so click it * click on Create board in upper right * click on Kanban and see if you can create one from an existing project or filter * if project is an…

ah, i see this is a Tempo thingy. You might reach out to their support

you would add them as a Watcher not Request Participant.

sorry i'm not following. If you are trying to create a set of tasks under an epic whenever an epic is create then you would simply trigger on an Epic being create then create each task and and ensure the Epic link is set to the trigger issue. Epic - Create me a website about Elephants * task 1 - Cookies/GDPR * task 2 -…

as a super admin don that cape and go have a look at - project settings > permission > manage sprints. Are you in any group/role w/ those permissions?

You should reference this article which provides support syntax - advanced-search-reference-jql-fields in there you will find the following... Supported functions When used with the EQUALS, NOT EQUALS, GREATER THAN, GREATER THAN EQUALS, LESS THAN or LESS THAN EQUALS operators, this field supports: * currentLogin() *…

true but there are also a lot of benefits as well. ;-)

SLAs apply to Jira Service Desk not Jira Software or Core. Are you working w/ JSD project? What do you see under Project settings?

I assume you are going to the Board settings > card layout screen? Are you not seeing that field in the drop down? What is the field type you are trying to add? Can you share a screenshot of what you are seeing on the card layout screen?

you probably don't want to share these email addresses in this public forum. Are these emails setup within two JSD projects under - project > project settings > email requests? Please check the email logs in that location and report back w/ what you are seeing. maybe a screenshot?

while you can add the custom field you cannot control where the field appears. It will be below line 1

Hi Derek, that isn't exactly true, at least not in cloud. the search only returns 1000 and then you have to change the query to get the next "1000", etc. Now, recently they have released an extension for Excel for running an JQL query directly from w/in Excel which will grab more that 1000. I have also recently noticed…

ah... remove the "-" as that is saying update before Jan 27th.

correct

Core is primarily for 'business projects' and the default board that comes with business projects is non-editable. I do not use standalone core so cannot confirm this but you should be able to create a new fully featured Kanban board. You will need to choose your profile as the Location for this board, i.e. you cannot have…

makes sense then as customer emails will always be public. :-)

well I use "collaborators" loosely here. There are various ways to handle this, create a new role, use groups and assign the role/group to the necessary permissions, e.g. browse, comment. You might find this article useful - how-can-service-desk-and-development-teams-work-together-with-jsd 

I would offer that your filter is correct. What I mean to say is that you don't have any Critical issues that currently meet the previous 7d update criteria. Let's try this to verify my theory... project = FPFISSUPP and priority = Critical and status in Open, "In Progress", Reopened) add the updated column to your results,…

You might find this article useful - increase-issue-limit-for-excel-exports-in-jira-cloud basically you have to perform two searches. Note that trying to "see" even 1000 issues would be a challenge as you would be paging forever.

Hi Manjunath, we in the Community cannot access your instance. You might wish to check logs here - Jira settings > system > Audit logs to see if it provides any clues. You need to be an admin to do this. Assuming you are an admin, I would check w/ any other Admin(s) on this as well.

there is little that is inherited by default. if you wish to do this you can use a workflow Post function. Here are the basic steps: * copy the current workflow used by the parent (story, task, etc) and save/name it for your sub-task workflow. * edit the new workflow and add a Post Function to the Create transition. Choose…

as a standalone application you will have Customers, Agents and Admins. Customers are free the others are paid. However, if you are adding JSD as an application to an existing instance of JSW/Core then users licensed in JSW/Core can provide a fourth role - collaborators. Collaborators can browse, comment (internal only),…

Hi Jennifer, I am unfamiliar with any system/default "account" field. Is it possible that this is a custom field? Can you check to see if it exists here - Jira settings > issues > custom fields? If there can you check to see if it is still associated w/ your project?

you would need an addon, e.g. Automation for Jira, Scriptrunner, Power scripts, etc. Once you have that you will want to define the conditions and action to met your needs. It would be rather odd to duplicate every ticket but then again I don't know your use case.

I would recommend you use a Dashboard and chose the gadget of your liking, e.g. pie chart. You will want to create a filter that you can associate to this gadget but if it is for a single project you can simply reference the project.

Either you are mistaken about the individual’s role/permissions or there is a bug. I expect the former at least that is where I suggest you start your investigation. Is the user listed in the Customer view? What does - project settings > people indicate for that user?

No. Those items are individually named or renamed.