Jack Brickey Expert

so you definitely cannot drag a system field to the right and remove (delete) it. You should be able to drag to the bottom under "hide fields below".

none has been communicated. in the past years it has always been last minute, e.g. 7d out. I'm not a big fan of the app personally.

my only suggestion would be to create your own webpage altogether and leverage the APIs to present the projects and issue requests as desired.

I went to test this but found I did not have a version report. I have a version workload report.

@Shpendi Rakipi , I just reread your not on using a “demo project” I misread this previously. I don’t know anything about a demo project as it isn’t available on my instance. It could be that this project configuration is preventing such a move. Try creating your own project.

Yes exactly but still should avoid. i have done a quick test in a NG service desk. As you can see I can hide Labels.

I have not attempted this but would assume it could be removed from the screen. I can attempt later and see. Can you share a screenshot?

You should report to Atlassian Support directly. Support.atlassian.com and click on Contact. 

There isn’t a demo version only a trial period. The software is the same. Now I am wondering if you are using a Next-gen Service desk. You should be able to drag and drop as you mentioned. As to why the SW allows you to create a similarly named field I cannot say definitively as I am just a user like yourself. 

The following article might be helpful - importing-attachments-into-jira-cloud-ang-csv-fails 

I suspect what you’re running into is the fact that Jira service desk by the fault has a system field, called labels so you should avoid creating one with the same name. It is likely that you’re getting an error because you’re trying to remove the system field. Now, regardless you should be able to remove the field from…

There is no way to do this OOTB. While the following isn’t in the same “session” you might consider something like this: use automation to automatically transition issues back to the customer - Waiting for Customer and ask them to confirm which sends the issue back to Waiting Support

The way I do this is to export the customer list and use excel to find those that have not logged in since a certain date. 

JSD provides a single Help Center per instance BUT a unique Portal per project. You control who has visibility to each portal via the customer list in each project. Therefore to restrict customers to a specific JSD project simply ensure the customers are listed in the appropriate projects. Be sure to check your…

You can’t prevent the ticket from being created based on the subject however you could consider using automation to close issues that don’t have a specific subject/summary. There are various automation and scripting addon solutions.

Let’s do a bit of troubleshooting: * Check the notifications and ensure you are indeed in a group that is getting notifications and that notifications are set up as expected * is this just you or are others having the same issues? * grab another user and have them comment on an issue you are watching * if you are assigned…

calendar gadget? Do you mean you added this gadget to your dashboard or is this some addon? If the dashboard then you simply need to define the filter associated w/ the gadget to include "...and assignee = currentuser()...".

you should be able to accomplish this simply by defining the Goals of your SLA and incorporating "issuetype = subtask".

Agree w/ Mariusz here. You don't want to use Move for JSD as it breaks the important connection w/ the customer. You should create a linked issue and use automation to make this 'better'. Given you are on Cloud, within the next few months you should have Automation for Jira built in which I use for this process and is…

I am not seeing this and, as stated, sure sounds like a bug. I would recommend reaching out to Atlassian Support unless you are on a free version.

70 items or even 1000 I would do via export and import personally. * set up the project in the new instance as you want it to be * export all issues * import issues and perform any cleanup e.g. epic to issue relationships * create the new board 

great. yes being a customer and agent will cause issues for sure. i stumbled upon this myself.

ok so by "account" do you mean a different Jira instance? If so, depending on how big this is and if it is important to move all aspects of the project you can either consider a simple export and import or you may wish to look at an addon solution to retain all aspects of a project. If you simply want to move the…

there is no way to transfer ownership of a board. If you want someone else to own a board and be able to configure it then that individual can recreate the board. Hopefully the current board owner is accessible and can pull the filter that defines the board. If not it generally isn't difficult to figure it out and…

You might wish to report to Atlassian Support. Also, might try reinstalling Chrome. Seems like a compatibility issue w/ a specific version of Chrome.

I have just tried on my version of chrome (79.0.03945.130) and it works fine. Have you tried other browsers to identify as a chrome only issue?

When u say desktop notifications do you mean an independent pop up window or simply have the notifications bell in the upper right of the Trello screen turn red? I use the Mac app and the later works fine there. I can have a look at the browser variant. 

Hi Anne, welcome to the Community. This is a frequently asked question and there are many posts that discuss the possible causes so I encourage you to read them a few of those. In fact you will see quite a few links just to the right under Related Community Content. with that said here are some initial thoughts. * I would…

The ellipses should be at the top right of the page once you select the queue. If you do not see this you don’t have the necessary permissions. Can you share a screenshot if not?

Hi @Satya.Kancharla , I'm a bit confused by your screenshot. At the top right I see Publish which indicates you are in fact editing the document. You also seem to be using teamviewer but not sure how that come into play here,