Jack Brickey Expert

I have personally been working from home for about 4 years now. It took me a good year to get fully adjusted to the point where I now really enjoy it. At first I was not nearly as productive as I was unfocused but now I am WAY more productive and have learned how to effectively take breaks and not work from sun up to sun…

The Community is primarily supported by users like you and I and Laura who also replied. There are hundreds of regularly involved users that frequent the site but they need to happen upon this question and take the initiative. Can you share an image of your permissions for the JSW project. For example...

I think the site does a good job of explaining. For example If I want to do an online Jira admin part 1 and 2 it would be $800 USD. keep in mind training from Atlassian is just one option. You can consider training from partners or even self-training.

Because you have not initiated the Bulk update. Click the ellipses in upper right and select the bulk update. The screens should be self-explanatory.

Do this... * search for all sub-tasks in the story - parent = test-123 * 10 issues will be returned * perform the bulk update but only place check marks beside the 5 you wish to move

You may not have permissions but here is how...

The mapping seems ok. Can you show an example of where a done is not in the Done column? Are you setting the resolution when moving to Done and Declined? Also, why do you have a Declined status as it is not showing in your workflow image. Possibly, there are multiple workflows involved here?

You use the Move option in the bulk update. There are three options to change: project, Issuetype and parent. Leave the first two alone and change the third. Example...

something like this... Project = abc and sprint in opensprints()

You can certainly create a custom field and use it for multiple projects. That is pretty straightforward. Maybe you are asking for something different here?

So first it is worth understanding that the “next sprint” isn’t defined by issues in the Done column at least not by design. Done should represent completely done issues so they would not carry into the next sprint. Unless of course you do not set the Resolution field to a value other than “unresolved” which equates to…

Hi Jerry, welcome to The Community. I am not aware of a “actual time spent” field. I suspect that it is a custom field that an admin created in your instance or possibly associated with an addon. Can you check on those possibilities?

I have not attempted this of late but my expectations are that, for GDPR reasons, the export is by ID. 

That isn’t available in NG projects. 

Can you share a screenshot of what you do see? Is it possible this is a next-gen project?

Let me get back to you as soon as I can. I’m slammed on many fronts at the moment but will try to circle back on this later today if at all possible.

No I’m not recommending any addon. Rather, I was wondering if you might have an addon that may be causing this problem. My point is that natively JSD should not be behaving in this manner. i suggest the following controlled test. * create a test customer using maybe a gmail account. * send in a request via email from that…

You might find this useful - https://www.atlassian.com/university 

Good question. There hasn’t been any official word. From what I have seen/heard and reading between the lines it was getting rolled out this quarter and expected to be done by April or maybe bleed into May. But again, I don’t have any official word. I will see if we can get an update.

You really can’t hide them in Cloud unfortunately. You can hide them from users so that they can browse/edit issues in the project but the projects will still show in the various project drop downs. To ‘archive’ for users simply create an archive permission scheme that restricts access and apply to the projects. I also use…

unless something has changed this is not a feature of JSD. As I recall, as long as the customer is “replying above the line” then the history should not get added to the ticket. The JSD email handler strips everything below the line. Are you using any mail handler addon, e.g. JETI or similar?

Within Atlassian applications individuals have access to projects based upon their application access and roles. In JSD customers are free and have portal only access. If you want a customer to have JSW access they must be a user. the only option w/o making them a licensed user of JSW is to export views and share them via…

I’m not sure I understand your question. I don’t know what Technical Support issue type is exactly. I don’t have that as a default issue type so I wonder if this is a custom Issuetype and I wonder if there are required fields associated with the Issuetype? Can you share more info explaining why you are finding it “not…

I a, wondering if this is due to how the email client is setup itself. JSD will include the contents of the email that is sent so if the client is configured to include the history the it would include all. Are you seeing this with every issue from every customers?

Hi Rosario, I’m unsure what personal and system are referring to...opportunity for me to learn something new here. In any event you should be able to export fixversion to CSV or other format from the advanced search results page. Are you saying you cannot find fixversion in the columns drop down? What about if you select…

The check mark appears once you set the Resolution.

Yes indeed! This is a nasty known bug unfortunately. I ran into this about a month or so back. JSDCLOUD-5137 

Q1: the backlog of each will be governed by the filters that define each board. Review each and it should become clear but if not please post each filter hear so I can comment. Q2: same answer as Q1 now my question is why two boards? What is your goal?

Nathan, welcome to the Community. Please check the permissions here - project settings - permissions - manage sprints. Do you belong to one or more of the groups/roles listed? If not add yourself to the appropriate group/role. if everything looks good there then can you say whether anyone can drag items to the sprint? Does…

Correct. I misread your post. I have not found any way of changing the default view. However you can click on the Advanced search link and the result will be the list view. Not ideal but does get you there.