Jack Brickey Expert

BTW, i would have to play with it but the way I might approach this problem is to have a "weeks of breach" custom field and a single SLA, e.g. "weeks of breach" = none (initial default) Automation 1 - SLA breaches: * send email A * set weeks of breach to A (refers to message A sent) Automation 2 - SLA breached >= 1wk and…

Thanks Patrick. I might approach this different but that is neither here nor there really. In any event regarding your challenges with unassign/assign option 2 is the right approach but I think what is happening is that you are doing it all w/in a single automation. I think you need to set to unassigned and then have…

Ha...you caught me during my Community focus time. ;-) Glad to help. LMK if you run into issues.

Hi Justin, welcome to the Community! Yes you absolutely can create multiple boards for a given project and/or multiple projects. Boards are just visual filters of issues with some fancy features, e.g. drag and drop, swimlanes, etc. If you don't want your boards to overlap you simply need to ensure that the filters that…

Hi Eva and welcome to the Community! You can use the built in Project Automation to accomplish this. You can set up a "Scheduled" automation that occurs every say Sunday evening or whatever. You can create whatever tasks/sub-tasks etc you want. Here is some documentation that should help -…

Hi Patrick, can you help me understand your actual goal here? Why would you take an issue that is assigned, mark it unassigned and then immediately assign it back to the same person. The reason I ask is that maybe there is a better way to achieve your actual goal? For example, let's say you are doing this to force a…

Hi Krystal, there isn't sufficient space on the cards to include the field names so only the values will be shown.

Can you please explain “bundle” fields? I am not familiar with this term. Is there a link to some documentation?

Hi Wei, assuming your project is indeed a JSD and not Jira Software project then please review this document - set-up-approvals in JSD request types are created and configured here - project settings > request types. It is there that you associate a request type to an issue type.

You can change one or both. Each does something different as I conveyed. regarding the customization of the welcome text I can’t say for sure. Is this repeatable? If so please have the, detail the steps.

Hi Chris, welcome to the Community. This actually doesn’t make sense. At least to me. Boards aren’t attached to accounts. Maybe you want the location of your board to be associated with your profile which is common for business projects. But this isn’t a typical thing to do. Can you restate your goals?

Yes there is this custom field available for this - Cascading-Select

Jira doesn’t have a billing system. 

Yes they are most certainly supported.

If you want the portal view to change: project settings > portal settings > name if you want the project name to change in the application: project settings > details > name

@Joao Borges , please post a new question so someone can respond.

Kelly, it definitely works but you need full permissions to do this. Here is a thread that discuss this further. Please have a look and let us know if you are still having issue afterwards. move-issue-how-to-limited-permission it is sort of the reverse (preventing move) but you should get the idea.

Thanks Nic! Falling behind due to work issues. I fear I am leaving follow-ups hanging. 🙁

Hi Auto ;-), im sure the Community users can help out. Could you elaborate on what challenges you might be facing exactly? here is some info to get you started. This is focused on Cloud and that might not be the direction you plan to go but it is a start. pricing - https://www.atlassian.com/software/jira/pricing getting…

Jasper, I think that your are pretty limited on what you, as a user, can do in Server for notifications. Other than disabling notifications for your own changes (wise). I may be wrong but a quick look at the docs did not provide anything contrary to that. You might chat w/ your admin and see if they can back off the…

no, unfortunately not. :-( Now the other thing to be aware of, if you are not already, is that you can disable the Customer notification "Organization added" which will prevent everyone in an Organization from getting notified automatically when a new issue is created. Basically, this will allow the creator to optionally…

Hi Amanda, welcome to the Community! You can't do that within a Queue unless you can actually Edit the queue (admin). However, you can certainly use the JQL search and create your own filter where you can see what you want and how you want it. Then you can save the filter if desired so you can use in the future. Maybe even…

Hi Roman, that chart is not available in NG. I am unsure if it will be added in the future or not.

Hi Holly, the way to handle this is to only add those customers that you want to be able to share issue in the Organization. So let’s say you have 10 customers in company and while you want all 10 to be able to create issues you only want 3 to be able to share. To achieve this, create an org and only add the 3 customers to…

Hi @Arkadiusz Niewiadomski , while you can control who sees a board via the Board settings (in Classic projects at least) if you give this user browse access then, while they may not see the board they can certainly navigate to the search page and find any issues within the project. The only exception is if you…

Hi Jasper, that article is for Cloud not Server. What exactly are you trying to configure? Maybe this article will help - managing-your-user-profile 

Hi Bastian, please review this article - making-a-user-an-admin-of-a-board . However, I suspect you will ultimately need to reach out to Atlassian Support to assist. Once resolved, consider a policy of 2 or more admins for any shared boards.

Hi Mari! This is not possible. Those badges are associated with “status categories” not actual statuses. There are three status categories: To Do, In Progress and Done and you can’t change the categories. 

Is it possible that this is a Next-gen Project? Do you currently have organizations on this project?

just recreate the board so that you are the new owner. Often the underlying filter is basic, e.g. project = abc, making it easy to replicate for sure. if you have a system admin they can delete the old board.