Jack Brickey Expert

Hi @dominik , you can use Project automation to accomplish this. The below is a basic example. One thing you will have to figure out is defining some strict conditions to prevent getting email every subsequent issue edit.

Hi @Benichou Fiona , welcome to the Community. You associate Issuetypes to workflows. Please note that the following does not apply to Next-gen projects where traditional workflows do not apply. assuming you are on a Classic project and you are an admin: * go to Project settings > workflows and click add workflow and use…

The workflow is not accommodating the setting of the Resolution field. Either use a post function to set the resolution or associate a screen with the transition that exposes the Resolution field to the user to have the set it. Don’t forget to clear the field with a post function for any ‘reopening’ trAnsition.

Do these users have browse permissions for all projects in the results of the filter? What if you use the share button? Do they receive an email that allows them to view the results? Have you shared the filter itself?

This sure is a new one on me. Any chance you can add a screenshot? You mention Chrome. Doe it occur on other browsers? I have to wonder if this is a browser specific issue or not. 

So you are saying that none of the users receive the email with search results?what about the owner of the filter? Can you try changing the filter to be shared with another group? 

Hi Nicat, I was playing with this and I think I found a solution but TBH it is odd that you have to do this to me. So I created two actions in the rule: * create issue and add summary * edit the issue and choose the Summary field to edit. this is where you place your smart value as you have shared. LMK if this works.

James, please see my response to Sandesh. Can you elaborate on your specific situation and provide screenshots or your project and how you are creating a board?

Sandesh, Are you on Classic Business or Next-gen project? If so then the solution provided is your answer (set the Location as your profile). If you are on Classic Software please let me know and provide a screenshot of what you are seeing.

Do me a favor go to “advanced search for issues” view and in the JQL search box start typing “time” and observe the auto-complete results. Do you see “Timespent”? Any other variants?

How are you adding customers? There is a customer invited notification that you could edit and provide a link to a public url or you could consider using a KB article.

The only way to avoid duplicate tickets is to either ensure subsequent emails have the issuekey in the subject OR denounce the emails outside of Jira before they hit the Jira mail handler.

Sorry I totally missed your point. this is by design I believe. You might find this thread beneficial - Deleted-Story-points-still-showing-on-Sprint-Burnup-Chart 

Jira doesn’t maintain a field that represents a count of issues by assignee, consider creating a dashboard and using the two-dimensional gadget with the y-axis as assignee and the x-axis being maybe status.

Hi @Gunjan_Negi , did you Verify that the Sprint field indeed is not showing the sprint it was removed form?

if you have an issue in the "To do" status that is crossed-out then the resolution is set. Refer to my last sentence of my initial reply.

Hi Szymon, welcome to the Community. Could you go to - Project settings > email requests and click on the View logs and look for a possible failure for that customer? Note: i see you are not an admin. You will need someone w/ at least Project admin permissions to do the above.

so one thing that stand out to me here is that both the Atlassian provided email and the custom email appear to be active. They both indicate last email received 5 hours ago. Is it possible that the email to create a new ticket is being sent to both? Can you please click View logs on each and interrogate?

I looks like you have renamed "Everything else" to "low priority" maybe? What you can do is to rearrange entire swimlanes. So you can't do what you are attempting there. However, you can do the following... * temporarily Hide low priority - create a quick filter - priority != low * completely Hide low priority - update the…

It appears you have the addon Smart checklists and are confusing checklists as Jira sub-tasks. So going back to your question let me try to rephrase your question... ’When viewing a task that has sub-tasks can I have that view also display the underlying checklists of those sub-tasks?’ the answer to which is no AFAIK. You…

Hi Ishii, これは不可能です。 作成中の初期ステータスは1つだけです。 次のことを検討してください。 作成されたすべての課題について、カスタムフィールド値などの条件に基づいて別のステータスベースに課題を移行する自動化ルールを作成します。

You can run the filter and export the results to CSV using the Export icon. You can also consider an addon like easyBI or similar.

You cannot do this within Jira. You could consider Portfolio.

Correct, in the top left you should see Actions as below 

If you are a project admin you should be able to edit the permissions. If not check with your system admin.

You don’t need an addon for this. You can achieve by using an SLA (non responsive customer) and leveraging Automation when the SLA breaches.

Are you in the DMT VDU group? If not then you will not be able to add attachments according to the screenshot you provided.

Hi @František Procházka , this is certainly abnormal. Can you confirm that only a single email is sent? Is it possible that someone replied to the original email? Is it possible that you have some automation rule that is causing this?

It is a single rule execution.

Hi @Vasiliy_Vedeneev , welcome to the Community. Jira will cross-out issues once zone issue is done and the Resolution field is set. Note, setting the Resolution field is quite important in Jira when transitioning issues to the Done category. Equally, it is important to clear the field (post function) if an issue is moved…