Jack Brickey Expert

Hi Sherry, welcome to the Community. If you can create a single JQL query the reflects the output you need then you may be able to use a gadget on a dashboard. Can you elaborate on your ultimate goals?

No. They can only make internal comments. So an agent would have to translate the data into the field. IMO, tracking time spent by collaborator should be done outside JSD, e.g. JSW linked issue.

You need to create a new question. The reason you are not getting a time response is that the only people seeing this are the people on this thread. This is because the post already has an accepted answer and Ashish has asked a separate question. now that out of the way.... how do you define Collaborators time spent? If…

ok so we NMI....where is Atlassian going with this? It certainly is potentially a very good move and I would love a better IM interface into our JSD ticketing system. Halp seems to offer that. One requirement for me would be Teams integration as we do not Slack at work.

Robert, welcome to the Community. You can and should definitely disable delete permission for all but the system admin. deleting issues is just a bad idea except for a few scenarios.

@Rafal Mikolajczak, you might wish to use the navigation feedback link if you have not already done so. It is clear the decision to move forward w/ the new navigation has been made but changes will continue based upon feedback. Invariably the old navigation will eventually disappear so adjusting to the the new is…

Warning - i rarely recommend making a field "*" required and it often has undesirable results. Rather I generally use a Validator on a specific transition(s) in the workflow. That said you may have very good reasons for making it 'hard-required'. Here is how.... Jira settings > Issues > fields > field configuration find…

You should consider editing your workflow and adding the same screen used in the transition that is working the way you want. Here is how.... * project settings > workflows * find and edit the workflow in question (diagram mode) * find the transition that is working and double-click it. there should be a screen listed…

Hi Alina, thanks for sharing the info on your app. One thing you may wish to do when offering your app in Community posts is to identify that you work for the vendor. Here are the guidelines which aims to ensure transparency and fairness to all vendor/partners. BTW, I took a moment to take a fresh look at the app which…

yes indeed. so beyond the allowed 2d your best bet is what Iain suggested - Butler. This is an unfortunate limitation IMO. You should be able to change your default notification beyond this.

Thanks for sharing Jona. In an effort to maintain transparency in the Community, please be sure to clearly identify this as your company's application when responding to Community posts. Atlassian-Community-online-guidelines-for-Marketplace-vendors BTW, JWT is a solid app to be sure!

I'm not sure that is a very foolproof method TBH. Not saying you are wrong here just that there are a number of variables to consider, for example - remember that you will not (generally) receive notifications for any of your actions but everyone else that is watching/reporter/assignee, etc. will. And the same applies for…

Hi Adrian, I wonder if you could share a screenshot of what you are seeing now? Cloud has changed a lot over the last year+ and changes regularly so I want to be sure I can effectively reply to your specific reference here. Hazarding a guess here... you might go to your personal settings and disable Jira Labs. New…

yep that is my experience as well.

Yes Butler would be a good option if you want to automate.

When I go to a card and click on the due date I have the option to change the default reminder as shown below. Note, you must have someone assigned to the issue to have the reminder notification. Maybe you are asking for something different?

Hi Marian, have you checked to see if the Fix Version field is an available option in the Clear field Post function for workflows?

You would need a scripting or automation addon for this, e.g. Scriptrunner, Power Scripts, Automation for Jira. I use the later in Cloud.

Hi Carla, are you saying that anyone other than this one person will go to the correct board if the click the same link? Have you inspected the link to ensure it translates to the specific desired board? Next verify that the specific user has access to the underlying project(s) associated with the board.

Hi @Sébastien.B , welcome to the Community. Disclaimer - I don’t use the free plan so I may be limited here. Can you tell me how you are determining the number of notifications and the time period you are assessing against?

I use Issue Checklist Pro and like it but it appears it is Cloud only. I also evaluated Checklist for Jira and liked it so you might have a look at it. there are certainly many good checklist apps out there so research the Marketplace and trial a few to see which one you like.

Are you a system admin? If so, and the board exists then you should be able to find the board under the view all boards screen. Can you confirm that? Also check under Jira settings > System > shared boards. Assuming you can find the board then, as a system admin, you should be able to edit the board settings.

Hi Anna, welcome to the Community. See if this thread answers your question. 

Jim, I recommend limiting the use of global rules to those that truly need to be global and have limited trigger scenario. Liberally apply project rules.

Request participants must be Customers of the HR project. If users have Jira SW license then they can be added as a watcher if they have browse permissions.

Can you share an image of your board? With could there are various options. I’m guessing you are using a Classic Kanban but not releasing and you don’t have a sub-filter defined to age Done issues off. If I am correct you would want to click on the ellipses and select board settings. Then choose General and at the bottom…

Please verify that the user being mentioned is actually part of the specific project. you can only mention users that have browse permissions.

Hi Nicolas, here is a thread that discussed this previously - Jira-Cloud-amp-HIPAA-Compliance . It points you to this site - https://www.atlassian.com/trust And this thread is useful - HIPAA-Jira-Service-Desk 

Hi Guru, welcome to the Community. If your goal is to simply notify users of unassigned, consider creating a filter... project = abc and assignee is EMPTY setup a subscription to run say daily and send to the group of user.

I have been WFH for about 4yrs now so my routine hasn't really changed. However, I have noted that others seem to be using Confluence for more meeting notes and documentation in general. I think that when folks work remotely they are more compelled to take notes and record in written form. So I think it is less about…