Jack Brickey Expert

Hi Fred, note that there are two Automations in a JSD project. The original OOTB Automation, which it appears you are using, and Project Automation which is associated with the acquisition of Automation for Jira. With that said, the original Automation does not allow moving an issue from one issuetype to another. However,…

Is it possible that the email address is also in the CC list? If not possibly some automation?

The from address is considered to be the Customer/reporter so if the email is not already in the system it will be added. Unless you have the project setup such that only customers your agents add to the project. In that case an unexpected email would be rejected.

No there is not. It only exists for server and data center. Here are all of the available Cloud addons associated with excel - https://marketplace.atlassian.com/search?hosting=cloud&query=Excel

Hi Nitesh, that is not how it is done in Cloud. The best way is to go to Jira settings > Apps and Find new apps. From there it should be pretty straightforward. now, unfortunately the Better Excel exporter addon is not available for cloud.

Hi Ivo, see if this meets your needs.... Go to Jira settings > System > Mail > Send mail choose your service desk project and select Service Desk Customers

hmmm, maybe you are asking for a report of all issues that were created AND resolved on the same day? if so you could use a JQL like this... createdDate >= 2020-05-13 and createdDate <= 2020-05-14 and resolutiondate >= 2020-05-13 and resolutiondate <= 2020-05-14 but you can’t construct a generic JQL. If you want to start…

Hi Ahmed, have you considered using the Created vs Resolved gadget on a Dashboard. It does a nice job of this.

Hard to say for sure. My guesses include: * someone has setup a filter subscription and included the jira email address for creating issues. * some automation rule is trying to include the jira email address, e.g. request participant.

In my experience and opinion, agents should use the “raise a request” most if not all the time. The reason for this is to ensure that the proper data gets filled in: customer/reporter, request type, required fields for the given RT, etc. creating using the Create button yields a different result than what the customer…

The Create screen is per Issuetype so given you have a single issuetype then if you Create an issue within the application then the fields will be displayed as defined by the Create screen. Now, given that you have multiple Request Types associated with this Issuetype you can display different fields per RT. So creating…

How lovely. This reminds me that just this week Paul Vasquez of double-rainbow fame passed. Very 😔. So I see this as a nice commemorative badge. 

What I meant in asking about when the time spent is logged is to ensure it is done after the sprint starts. The Original estimate must be logged prior to start but time spent after the start so that it shows as burndown. 

this would be two SLAs: * Time to Assignment* set the goal for this to be 2h for all issues (i assume) regardless of other conditions, e.g. priority * Time to Resolution* set the goal for this to be 24h based upon your desired calendar (generally this means business hours). you might also wish to have different goals for…

and if you want the issues associated w/ the new project you need to use "Move" to move them to the other project.

Hi Ines, yes it would be challenging if your list of non-Jira changes frequently. That wasn't clear to me previously. When you say you "gave a non-Jira user the viewer role" what does that mean? How did you do that? Does the user have JSW license? In any event, if they are not listed as an agent they will not be a paid…

yep. it can be a pain but do you have it to email you on failure? If not do so, so that you can investigate when the next failure occurs. or page thru to a failure, shouldn't be too big of a tedious deal.

that is quite odd TBH. It is really hard for me to debug this w/o seeing it first hand and poking around. Either there is a bug or you are overlooking something obvious here. At the risk of asking obvious questions... * you are looking at the burndown that is associated w/ the active sprint? * the issues where the time is…

note that estimation by SP behaves differently than time estimation.

this is not possible. JSW NG does not yet support workflow customization. JSD NG actually does.

have you verified that your board is configured as follows? and if you look at one of your issues that appear on the board you have verified time logging (time spent and time remaining)?

Well I guess having a job these days is a good thing LOL. Ask them if they want it in pink! 😂 

Here is info on downloading the source code - https://confluence.atlassian.com/jirakb/download-source-code-for-jira-server-800307235.html note I think changing to “task” is short sighted because it is rare that all issues are in fact “tasks”, e.g. bugs, epics, stories, etc. that said, I am not privy to your world so maybe…

I am not familiar with leankit, but assuming you can get the data into a CSV file you can import. See this article - create-issues-using-the-csv-importer 

So I’m a bit confused. Are you saying that the option to click on the current status and change it has stopped working for all issues or some issues? If the later, please inspect what is different. Ultimately I feel you are going to need to reach out directly to Atlassian Support for this. I have to wonder if a regression…

Have you attempted “update issue field”? Does it give you the FV option?

Ah, yes. I take that addon for granted as I have always had it enabled so don’t differentiate between OOTB.

Correct, given you are on server, you can crack open the code and change the text. You will need to redo this effort following any upgrade of Jira. Also correct that you may not get support from Atlassian.

Is it possible that the suspect issues had breached prior to enabling the rule? If that is the case those issue would never trigger. Next question - is it possible that the rule is written for one project and the issue is breaching in another project? Assuming neither of these is the cause here then please inspect the logs…

Hi Tran, I found two addons that you may wish to have a look at. I don’t have any experience with them maybe someone that has will chime in here. SAP Cloud Connectors