Jack Brickey Expert

So you can try this - delete the business account completely. Then go to id.atlassian.com and change the email there. If you are unable to, then it means that the removal of the other account left remnants in the DB. In which case, being that you are on Cloud and you are on Free you are stuck. Alternatively, you could move…

 @Jawann , if you have not already done so you might want to open a support ticket or add feedback via the feedback link?

this is a good release! two of my favorite things...

Hi @Brittany Sudlow , similar to you I document everything in Confluence as well. However, what I can clearly point to that was uniquely driven by Covid-19 and the impacts that drove us to a major remote work initiative was in quite a few living-pages under our BCP (Business Continuity Plan) space. I'm very proud of the…

You will need to have them login to id.atlassian.com and do this. 

I have never observed a sidebar on “dashboards”. There is a left sidebar (even with the new nav) on other screens/views. Can you share an image of where this is missing? Note that there is a collapse/expand feature as shown below.

Hi SR, you can’t create boards “in” a NG project. However, you can certainly create a classic board (scrum or Kanban) using a filter that is associated with a NG project. Just go to view all boards and create a board and associate to a saved filter or simply the project.

Hi Sandra, welcome to the Community. I don’t understand what “histories” represent. If you mean that you wish to move a subtask between tasks or stories then you can use the Move command to accomplish this. Can you clarify you goal?

@Lynton Bell, correct NG does not allow configuration of cards

That view is either of Portfolio or possibly advanced roadmaps that comes with Premium Jira Cloud platform. I suspect the later. Where did you see this?

I can say what actions resulted in them getting access but to clean up you need to disable their access to JSD. 

Hi Todd, welcome to the Community. Can you check to ensure these users are only listed as customer? Project settings > People and look at one of these customer and see if they also are listed as agents. another thing to check - Jira settings > User management and search for one of the user and view details. Is the Jira…

Just spit-balling here...something to play with... Assignee = currentUser() OR "Epic Link" is not EMPTY AND assignee = currentUser()

That sure is odd. My first guess would be some permission issue where JSU doesn’t recognize A4J user as being allowed to execute the PF. What about simply using A4J to achieve the whole process?

Absolutely. You just need to set the permission of access in the Project settings > Permissions area.

If the users are shown under “Customers” then they should be able to access the Portal. Try this, create a test gmail or similar email account (useful to have as an admin so you can test from a Customer perspective). go to Customers and add the email as a Customer. Se if the customer email can access the portal. You should…

Not OOTB. I use JETI addon for this purpose as I have one project that requires it.

Hi Pavle, welcome to the Community. You cannot achieve this out of the box. If this is a hard requirement you might check one of the email handler addons in the Marketplace. 

You might want to read thru the getting started docs - jira-service-desk-cloud with that said, to change the Reporter open the issue and you should see “Reporter” which is a user picker field. Assuming the actual customer is in the system you should be able to select them in that field.

Are you changing the Reporter?

You set up the custom email channel under Project settings > email requests. Use your support email but be sure it is dedicated to the project since every email sent to that address will result in an issue in the project.

hi CJ, welcome to the Community. Can I ask why you forward the emails to JSD vs simply adding this email as your custom email handler? That aside if you want the customer to receive updates you need to change the Reporter to the customer. You also should ensure the request type is appropriately set.

You can find those dates in the Sprint report. Go to Reports > Sprint report and choose your sprint. You will set the start end date just to the right of where you choose the sprint. if you are using Next-gen choose the sprint burn down report.

thanks for jumping on this Nic....i'm slammed in meetings. :-)

Hi Johann, welcome to the Community. I have removed your images as this is a public forum.

resolution is empty or resolutiondate >= -5d this will leave all 'un-done' issues and any 'done' issues that were resolved w/in the last 5d. adjust as necessary to meet your needs. NOTE: this assumes that you are correctly setting the Resolution field when moving issues to Done status. Which is a wise thing to do.

Can you share your JQL that you are using? And exactly what is your goal?

Hi Charles, for this I would suggest you create a custom field - “Found in version” and recorded it there.

I cannot say. I do not work for Atlassian. There are solutions in the atlassian product line - Portfolio, Align.

You might consider Slack or teams. Also the mobile app is nice.