Jack Brickey Expert

Hi Abbas, I’m actually not where I can easily assist at the moment. With that said it seems my earlier response should give you enough info to resolve. Maybe I am still misunderstanding? Let me restate... your desired behavior: If a user moves an issue to On Hold status using the on hold transition then you wish to present…

As you are on Cloud you should be able to achieve this using the built in automation.

Hi Stephan, it appears you are on Standard Cloud. advanced roadmaps is part of premium package AFAIK.

As I suspected pretty straightforward. Simply go to Your Work and select ellipses there.

Ah I see, my bad. I will see if I can find the reverse switch.

I believe Server still behaves like the old UI. There isn’t a way to change back. 

Hi Andy, welcome to the Community and the new Jira UI. ;-) indeed in the previous version the transitions and certain actions were buttons as you illustrate. Now things are simplified. To change the assignee just click the Assignee field. To transition an issue into any one of the available next statuses click on the…

You can set a default value for the field. In so doing if the customer executes the transition the default is used.

Yes. Users are associated to projects under the Project settings > people. You could define groups for each client under the Admin area > User management > groups then use these groups under the project People section.

I realize you have said the notifications are correct but please look at the Create event under notifications. What does it show? Are you or your colleague in any of the roles/groups listed to receive the notifications? Do other agents get notified? If so how are they different?

The key here is to think in reverse. Don’t try to link say 5 issues to one issue but rather link the one to the 5. 

Images are not supported on cards in Jira. That is more of a Trello thing.

Hi Alex, under your work page in the upper right you’ll see ellipses. Click on the ellipses and you should be able to switch to dashboards.

field schemes are not available in NG projects.

So I assume that when an issue transition "into" On Hold the On Hold Reason is being set and that the default value of On Hold Reason is Not On Hold? Now if you wish to set this field to "No On Hold" then you need to have dedicated transition "out of" On Hold status. By having dedicated transitions you can then simply add…

Hi @[deleted] , welcome to the Community. That sounds pretty nasty. I would suggest the following actions: * try a different browser * report the issue to Atlassian Support.

Hi Juha, I don’t see view profile under my Customers screen. Maybe you are on Server. While I have not researched it, I do not believe user profiles apply to Customers (JSD portal only users). I wish they did for the purpose of recording customer contact info but that is, as yet, not supported. in any event glad you found…

We would need more info before we could offer suggestions. What do you mean by filtering issues within an epic? 

I’m not sure what you mean by private scrum board. If you simply want to create a scrum board you can do so as follows: * go to the view all boards page (click in search box and then click on boards button at the bottom) * click on create board * choose scrum board * choose the method by which you wish to create the board…

Ah yes, as I suspected. The reason is that the relationships between epics and child tasks in NG is quite different and the Epic link from Classic Doesn’t translated to NG. You will want to disconnect the task from the epic in Classic before moving.

With NG project you can consider using Roadmaps. Not exactly a schedule but as close as you can get. Once Atlassian adds Roadmaps to Classic projects you will be able to do similar. Otherwise you will need to consider an addon.

Are you moving the issue to a next gen project by chance. Regardless, can you clear the epic link before moving?

Hi Devon, welcome to the Community. Let me see if I can help. * if the user creates the board then they own it and can edit the board settings * generally folks sort the backlog by rank so that the issues can be manually sorted. However, if you wish to sort by creation date that can be done by adding the following to your…

What exactly is your goal? I assume you are trying to hide Done issues that have been in that status for more than x-days. 

You can’t change the drop down but you can use the JQL sub filter to establish the desired period.

That is the only way. Why doesn’t that work for you?

Make sure the automation is setting the Resolution field. If not the issues remain unresolved.

You just need to go to the admin area and billing and enter billing details info (credit card). Then add your users.

Please clarify.

Try to delete the epic link in the task itself