Jack Brickey Expert

maybe something like this. Not calendar precise. Project in ("WT MDM Technical", "Wellbore Technologies Master Data Management") And createddate >= startofday(-180d)

I don’t believe this is possible OOTB. This is best handled by SLA function and while JSD has this built in JSW does not. There are addons for JSW to present SLA function. now that I think about it you could do this... create an automation that runs daily, as above or similar, and add a label or set a custom field value to…

Can you share your notifications? It could be due to “Issue updated” “commented” “resolved” etc. 

Correct. Why do you need two? I have seen where some have used email forwarding to address their needs but I see that as problematic.

When you create an automation you can tick the radio button To allow the automation to execute from another automation. The reason this isn’t done by default is to prevent some ‘infinite loop’ scenarios.

Can you not come at this from a different angle? query for all issues still in New after 3d? You could set this up as a daily subscription and email the team. status = new and createddate < startofday(3d)

I do not believe there is a means of working around this.at least to the best of my knowledge.

Hi Deborah, welcome to the Community. First let me convey that I, like most of us here, am a user of Atlassian products and not an employee. As such the Community can’t really help with billing issues. For this you should contact Atlassian Support. Go to support.atlassian.com and click on Contact us. 

You can't favorite an individual issue. You can favorite filters, dashboards. You can Watch an issue you are interested in and you can quickly view all Watched issues. You could add a label to issues you might be interested in (ugly IMO).

GDPR... this is a planned artifact of adhering to GDPR to protect the users info.

i would check if you have Butler power up doing this.

Hi Alexey, welcome to the Community. Wouldn't that be nice!!! There is currently an open suggestion for this. You may wish to vote for it - JSDCLOUD-4519 

Hi Michael, welcome to the Community. So if you are running more than one sprint for the same project then you have Parallel Sprints enabled. If you are an admin You can check this here - settings > products > Jira software configuration. However if you simply have multiple sprints open that are associated with different…

The priority field should be exposed to the screens by default and you simply change the priority. You should be able to do this at the queue screen too. At least it is doable in Cloud.

Hi JJ, I suspect there are suggestions in JAC that requests some enhancement to how emails are processed. You might want to look there and possibly vote for them. You might also consider reaching out to Atlassian Support or use the Feedback link. The issue w/ trying to make a solution to handle emails and populate many…

I may be mistaken here as I have not tried to do this with Automation but I don’t thing it will be possible directly. You could consider two rules using parent. * Sub-task changes status results in parent story/task changing status * Story/task changes status results in Epic changing status if you need to control the epic…

Google and the search bar here in the Community are your friends... https://developer.atlassian.com/cloud/jira/software/rest/intro/ 

This is saying that you get 3 agents for JSD and the 10 users is referring to your Confluence limit. You will have unlimited “customers” but they do not have access to Confluence directly. They can see knowledge base articles that have been created in Confluence if you set that feature up. Now it may be, but not sure, that…

That would be my guess as well. To create versions you need “Project” admin permissions. If you don’t have this you would need to discuss with another project admin for the project in question or the system admin.

Why are you using “For parent” as the branch? That would be if you were dealing with sub-tasks. If you are dealing with linked issues then you should use the “For linked issues” branch function.

Yep, I’m seeing the same thing now. A good example of what can be frustrating with Cloud. It changes so frequently that it is hard t keep up, 😔 I found you can view all boards by clicking on my project then on the board for that project you can click the drop down and find view all boards. Not intuitive or easy.

That is Related issues Condition.

Which automation are you working with? I’m JSD there is “Automation” and there is “Project Automation”. Here is an example of one so have using “Automation” and here is one I tested using Project Automation 

I see. Yes that is true. However I would contend that this should be the exception especially if in a well designed portal with clear Request Types. Ultimately the agent needs to engage the request and if the find more info is need they simply Respond to Customer and request this info. They would then need to enter that…

Boards are not shown at the navigation bar. Click on search field and then select boards is one way.

This need to be a new question/post. there a number of things that will drive the right answer here but assuming you are on Cloud and you are using a Classic project then once you click on the link issue icon you should see a link to create linked issues as below.

You should not need to cancel at all you can simply convert to premium. You can change to Premium from your current instance - go to the admin section > Billing > Manage subscriptions and find your Jira product and click the "Change" link. Now, I haven't done this myself so can't attest to how seamless it is but expect it…

so you are saying that the email conveys the issue as "unassigned" but the app shows the issue is in fact assigned? Assuming so could you test making an update to an issue that is currently assigned (before making any comment) and check the email notification? Can you share a screenshot of your email? obfuscate any…

unless it has changed, and cloud does change frequently, approval button w/in the notification is not supported. It is supported in Server.

I guess “best” is subjective and really depends on your requirements/desires. For sure Atlassian is pushing the new premium version over standard by adding a lot of new features there. Some key recent features of premium: advanced roadmaps, archiving projects, greater number of automation rules. You can compare the…