Jack Brickey Expert

Yes this would be doable. Here is how I might approach it: * Create a custom date field to record when the issue enters Valid status * add a post function for any transition into Valid status to add the date to your custom field. Note I would also add a PF to clear the date if it exists the Valid status. * create an…

@fiona, it appears you have accepted @Italo Qualisoni [e-Core] answer so I assume your issue was associated with Security and consequently your question is resolved. If not please advise.

Hi Philip, welcome to the Community. First, for sure you need JSD on the same instance of your JSW if you wish to have user in your JSW access the JSD. That is of course unless you add the users in both instances which would not be advisable. Basically, if you are on two different instances (installations) then the JSD…

@Carl-Christian Knappe, as an admin you can created customers and add them to the project. The invite email sent to the customer is for them to go to the portal and create a password. The users are created in the software regardless. If the customer never goes to the portal they could still create an issue via email. You…

who cannot see the issues? Please check permissions to ensure that they have browse permissions. have someone else check, e.g. project admin.

keeping things in single thread... correct, issues don't belong to sprints but rather projects so deleting a sprint won't make issues disappear.

Hi Sam, welcome to the Community. Have you attempted this and finding an issue? If you move an epic you should be presented w/ a screen like below...

Hi Petro, welcome to the Community. You need to use the "in" operator... project = A AND Epic Link in (A,B,C)

This will be searchable only as text. For example, in your image you could use the following JQL... project = myproject and comment ~ "filter by this element"

So to be clear it is very difficult to give you an exact solution w/o being in front of your instance as there is simply too many variables. Some things to help you debug... It appears you have two rules: issue created and issue transitioned, correct? Which rule is not succeeding? What do the automation logs convey? Is…

Hi David, welcome to the Community. To a point, yes. It will always have the form of xxx.atlassian.net. The xxx can be changed by Atlassian Support. However, since you are on Free version you do not have support so I'm afraid you are stuck. The only recourse is to create a new instance.

Hi Fiona, welcome to the Community. I think we will need more info to assist. However, let's see if we can actually find the issue. Try to use the advanced search JQL... click on the search field at the top of Jira and then at the bottom of the popup click Advanced search. Enter the following into the search field -…

The best way to deal with NG epic-child is to create the child issues directly from the epic in Roadmaps. just click the "+" symbol on the epic. This is actually quicker than creating an issue and then associating w/ an epic (2-steps).

You could consider using the “Send email” function - Jira settings > System > Send email. In there choose project roles, select the project of interest in the drop down, choose Service desk customers as the role.

Yes you could do that. Below is an example that might give you an idea on how. Obviously the trigger and conditions would change. Just something I had played with earlier. If you get stuck LMK.

I am not aware of this capability. Could you share a screenshot that demonstrates?

Hi Dustin, welcome to the Community. Can you share your actual JQL defining your queues? I just did a quick test and it seemed to work for me at first glance.

@Vijay Gopu , No answers have been deleted. There was an issue with the application that should be fixed at this point.

This issue should be resolved at this point.

The bug has been addressed. If so please accept as resolved or comment with example.

this is a known issue that is being worked.

Excel is your friend here. While you can certainly use an addon, Excel is free if you already have access and if not you can use Google Sheets. The nice thing about excel is that you can use the plugin to run a query directly from Excel. Just open Excel and click Insert > Addins and find Jira addin. More here -…

this is a known issue and is being worked.

Hi Tony, welcome to the Community. Yes indeed, a recent bug has been introduced it appears. The team is aware and working on it.

can you verify that the Resolution field is set on your Done issues?

This is because your project in Next-gen. Now you could create and save a filter with the NG project and create a project from existing filter. filter --- project = "ophardt maritim app"

you can create multiple boards. Boards can span many projects. It is simply that navigating to boards has been pushed down from a navigation importance perspective. Not particularly happy about it but that is where we are today. I'm betting this is going to change in the future.

It simply wasn't deemed to be 'top menu' worthy. Boards are generally associated w/ specific projects and as such they are generally accessed by going to the project first. Now I think that is a bit short-sighted but that is simply an opinion. There are a few ways to get to them: thru the project(s) that the board…

agreed

true but the notifications are triggered by the GE so the notification event is controlled via Notifications.