Jack Brickey Expert

So it depends on your goals. You might find this article useful - How-useful-is-Trello-integration-with-JIRA 

I see. Unfortunately, as yet, there is not means to make a copy of a NG project. However, you might check for possible addons, e.g. deep-clone-for-jira . I do not use this and am unsure if it covers NG or not. I would also suggest perusing the Marketplace for other options as well.

You can create a 'template project' and then when creating other projects you can use that 'template' as the basis for the new project using the Advanced funciton. Now, this won't copy everything (depending on how you define everything) but it will assume schemes, workflows, issuetypes, etc. Note that this only works for…

Please verify that "Done" status is in fact mapped to your far right column on the board. Also ensure there is a Resolution set for each issue that is "Done".

that sure seems "bug-ish" to me. I would contact Atlassian Support.

Hi again Brett. I found this issue - JSWCLOUD-13715 reported as a bug. It was closed as "won't fix" but I found the comment a bit odd TBH. Sort of a mix between 'no one is showing interest' and 'cannot reproduce'. You might do any/all of the following: * click the feedback and give Atlassian feedback on your preference *…

Hi Lenor, welcome to the Community. I would first suggest consuming some intro documentation as it might give you a more complete answer. Here is a good place to start - Getting started with that said here are some answers to you specific questions... * Customize cards - What do you mean by "cards"? If you are talking…

Actually, given you are on Cloud you don’t have access to change the software and even if you did it would get overwritten with updates made by Atlassian.

One suggested change... statuscategory !=DONE AND updated >= -1d order by created DESC feel free to change the “1” to align with how you define recent 

Ok so you have a date field in the issue that can be inspected to see if it is time to approve, correct? If so then using Automation would look like this loosely ... * trigger = scheduled and run it daily * conditions = not yet approved and approval date = today * action = approve

This is not possible today.

You could create your own portal by leveraging the APIs if you have access to developers or can contract with them. Here is the cloud variant of Refined. It is worth noting that I ultimately did not proceed with Refined as it didn’t meet my expectations though it was a pretty nice option. I certainly agree that it would be…

This is not possible, at least without modifying the underlying code.

Yes you can look at using Automation for this. The question I have is how is the date defined? Maybe every Monday or maybe 5 days after creation or something else? Regardless, you need to have some rule that defines the timing to leverage in the automation.

To find your automation rules go to Project settings > Automation. Therein you should find a set of rules and I suspect one of the rules is closing off the parent if the sub-task is closed. Just a theory.

Hi Sean, to be able to more completely assist I would need more info. Basically, what is displayed in you queues is driven by the underlying JQL that defines the queues. Please edit and inspect bot the unassigned and the waiting for support queues. It likely will be obvious what is going on by looking at these along with…

Hi @Loïc D'HALLUIN , welcome to the Community. Next-gen and Classic are quite different and as such you can’t reference a NG project when creating a Classic project. You would need to recreate the desired aspects of NG in your Classic project.

You would need to consider an addon or create your own portal. One addon I played with was Refined Themes. 

No I don’t think this is possible. It didn’t used to be there I think but added later as a result of Free users not being aware of the fact it was exceeded. 

Hi Cindy. That is odd. I do not see this but I am on Cloud. This seems to be something worthy of Atlassian Support. However, before that I would try clearing safari cache and restarting just for grins. 

The @ mention is used as a single instance. The recipient will get a notification for that specific comment but not any subsequent updates unless mentioned again. Sharing is used to send and email to the user and generally this is done for say filter results. watching is used to add users to the issue so that they are…

Not OOTB. I use Time Reports addon for this but there are other offerings in the marketplace 

Hi Brett, welcome to the Community. Indeed that is what it defaults to. TBH, I have never given much thought as to the why. However, for me the reports section is where I go to look at history. I use dashboards and the scrum board itself to focus on the active sprint. With the dashboard I can include the active sprint…

inspect his email reply. have him send to you as an attachment in an email. Did the reply include the Issuekey, e.g. ABC-123?

Service desk projects are handled completely differently (project > project settings > email requests). With that said you should be able to do this in a classic project. I have been successful doing so. Maybe you could share the details of what you have configured for incoming mail: Server and Handler

try this... project in ("[NBP] Dashboard - Lot4 ", "[NBP] Moteur de Complétude Documentaire") AND status != CLOSED AND (summary ~ "Complétude documentaire" OR summary ~ "CMO" AND creator = X198237) ORDER BY created DESC

what type of project are we talking here? Are you sure the mail handler is setup correctly? Are you able to successfully do this for other projects?

Isn’t that what I stated below?

You can set up an incoming mail handler. Settings > system > incoming mail. This article might help - creating-issues-and-comments-from-email 

Wait, I see you have copy resolution from current issue. Should that be “from trigger issue”?