Jack Brickey Expert

Hi @vanyabrovaru , to the best of my knowledge this area is not configurable as yet. I expect that it may be in the future but cannot say for sure. I suggest you click on the feedback link at the top of that page and share your thoughts.

If you are an admin - settings > Billing > manage subscriptions 

I believe after you chose Classic there is a change template button or something similar if memory serves. Too, the Cloud behavior and options change frequently.

Please go to project settings > notifications and inspect the various groups/roles that are associated to the notifications. Ensure that you or the necessary individuals are in one or more roles that will receive notifications.

Hi @Siobhan Anderson , you need to exclude “new feature” in the filter that you associate with the gadget. If you are currently using the project to associate to the gadget change to something like the following... project = abc and type != “new feature” after you have the filter displaying the results you wish then save…

What does “sending notifications from the word” mean?

Ok so for sure Jira OOTB should work fine for you and I think basic notifications will be fine. With Jira issues you can configure notifications (project settings > notifications) for each action/event based on individuals/roles/groups. In your case you might be a Watcher for issues and receive notifications when issues…

You need to edit the board settings and add the fields to the card. Click ellipses > board settings > card layout. Note if you do not see the ellipses then you have a non-configurable board. 

If the filter is public or at least accessible to you then you should be able to associate to the Gadget. When you edit the gadget begin typing the filter. Be aware that there are some oddities in the auto-complete. I have found that dashes in filters can create a miss so type a few letters and scroll they results. 

If your underlying filter that defines board includes version then yes... ... AND fixversion= xxx

The error you provided would tell me that you are using the wrong key for the product you are trying to install. Make sure the two are aligned. Otherwise contact Atlassian Support.

After checking another browser I suggest contacting Atlassian Support so they could log in and inspect.

So I want to be clear here, you add the gadget and if you click on the ellipses what happens? do you see options in the drop down or not? can you please try another browser?

Just copy and paste the license key to new server.

Hi Kamal, if you are saying that you have two different projects, one with HCL and one with HCLEXT as the project key then you can use the following to query the issues associated with the projects: * project = HCL * project = HCLEXT you can do this by clicking on the Search bar and select advanced search for issues.…

Can you try to add another instance of the same gadget and edit that one? If it works delete the original

Brian, I have never experienced such a link or message. You might contact Atlassian Support. 

@sumanyadav9518 , a bit confused as this thread was posted by @Go Fooddy so unsure what conversation you are referring to. Go Fooddy, In the image above the gadget indicates no active sprints. Please click on the ellipses and screenshot what is displayed. Either there isn’t an active sprint or something else is amiss. 

Correct. There isn’t anything officially called a template in Jira except for the ones that Atlassian provides when creating a project. 

Ditto

@Kim Rojas Hernandez , while I don’t use NG much here is what I found - Introducing-manual-board-clearing-for-your-next-gen-Kanban-board so its appears this issue has been resolved now. 

And check the email logs in Jira for more clues - project settings > email requests

You could reach out to Atlassian Support . if you are looking to create an account on you Server instance of Jira you should contact the admin of your instance. They are the ones that create accounts.

Sorry if my answer was unclear. For an issue to be considered done when a sprint is completed it MUST be in the far right most column in your scrum board. Also, ALL sub-tasks of a story must be done (far right column) for th story to be considered complete.

@sumanyadav9518 a is there a question or comment you have?

@Pyon, Bryan , maybe you are on the wrong forum? If you wish to know what Jira is I recommend starting here - https://www.atlassian.com/ 

Collaborator is just a term. You can define a group called Collaborator and give them certain permissions. However, you are talking NG here on an old thread. Maybe a new question is warranted? 

You need to ensure the Resolution is set when a ticket is closed.

You will want/need to update all issues that have a “to be obsoleted” priority before deleting. Example... say you have Highest and Critical and you wish to obsolete Critical in favor of Highest. You would do the following: * in advanced search for issue enter this JQL - priority = critical * use bulk edit to change the…

I expect there is metadata that remains resulting in the original being updated. I wouldn't recommend the approach of changing subject to achieve new ticket. Rather, assuming the body is important, have the select all and copy into a new email altogether. But that is just how I would do it. ;-)