Jack Brickey Expert

Hi @Ann.Hensel , can you share a screenshot of your observations?

It is not possible natively. I recommend using a saved filter for that. You could click on the link in the dashboard to take you to the filter view where you can then change the status in list view assuming you have the Status column displayed. If dashboard-like solution is more desirable then consider an addon solution…

Have you looked at the email logs to see if the email is even received? Are you using a custom email or default?

Hi @James Woszczynski , additional sub-task issuetypes can be created but will require admin privileges. 

was not aware you were using an addon app. my response was native Jira. 

Hi @Andrew Kalinen , most unfortunately you cannot configure the colors natively. There are addon apps that provide the ability if that is an option for you.

hi @Corey Papastathis , you may already be aware, but if not, it is important to understand that the request type is associated with an issue type. So the process should be to change the issue type and then the request type. Is there a reason you want to use a manual Automation for this vs. simply editing in the issue view?

Hi @Mario Gran , are you not able to edit the notifications in your current free plan? You should be able to do so under project settings > customer notifications and click "edit" on the desired notification event.

Hi @Viviane Moura , Eu não entendo sua pergunta.

Hi @Gökhan Sarıkaya , consider using automation to send an email to the reporter. You can use Smart values to incorporate SLA information. Here is a previous post that discusses this very topic. Smart-values-for-issue-SLA 

If that does return issues that include various types including Epics then add the issuetype back and try. 

hi @Floreana Di Trapani , can you try to simplify the JQL for test purposes? Please try the following- summary ~”BGS”

Hi @Andrea L. LOZANO , the way to achieve this within Confluence (natively) is to have a Parent page and the add a page tree macro such that the parent displays the various version via a link; sort of a TOC for your versions. There isn't a drop-down solution AFAIK. You might check the Marketplace if that is an option.

Hi @Stephanie Wald , if you are using CMP projects, that is the purpose of Field Configuration Schemes. You can share a scheme or copy and tweak to your needs. Fields are not a property of issue types but rather issue types have an associated Field configuration and field configuration scheme. Hope this helps.

What steps are you referring to? The Community is a great place but not all info here is accurate for various reasons including changes in the products sine the post was made. What exactly are you trying to do? If you simply want to access the billing page you need to be sure that you are listed as a billing contact.

Hi @Ravina Jigyasi , it isn't the workflow that is causing this it is the Field configuration scheme. All three projects are sharing the scheme. You will want to create a different scheme for the one project where the fields are not wanted.

Hi @SH , the term "team" can mean a lot of things. In your case does it refer to the Atlassian "Team" feature? If so, have you tried editing the board's filter to be of the form - team in (a, b)...

Hi @Steven Kay , I am a bit confused by the details of your post. How exactly are JSM issues included in your JSW sprints. Linking of JSM issues to JSW does not, in and of itself, present the JSM issues for inclusion into a sprint. Maybe your scrum board's filter includes the JSM issues? Can you share that? now, regarding…

@VinayKumar Konduri , did you create a ticket? Atlassian support

It is possible that it is blocked. I will request assistance to check.

Hi @Raúl Toledano , Creo que es posible que ya tengas un ticket abierto con Atlassian. Es posible que el correo electrónico esté bloqueado. Es posible que desee preguntar en su boleto abierto con Atlassian. 

Ah..."dashboard" not "board". 🙂 as John mentions, there is no support for dynamic gadget filtering. You can either: * use the board to view the results * create various filters, one for each epic or set of epics ant type = bug then associate to gadgets on your dashboard * consider an addon

What do you mean by "missing fields"

Hi @Raúl Toledano , You will need to open a support ticket Tendrás que abrir un ticket de soporte

Hi @Luke Niccolls , it sounds like you want to filter your board type = bug for a specific epic(s)? If so, you have "Epic" and "Type" drop downs. Maybe you are looking for something else?

Hi @Conrado Ferreira , Se o usuário verificou as pastas de spam/lixo eletrônico e se os convites estiverem funcionando para outras pessoas, sugiro abrir um ticket com o Suporte Atlassian para ver se o e-mail pode ser bloqueado.

Thanks. If you indeed are referring to a "Dashboard" then you will create filters to be used to associate to different gadgets. For example... project = abc and assignee in (Fred, Sally, Jack, ...) and resolution is empty If you are actually talking about creating a Kanban or Scrum board that only shows certain assignees…

Hi @VinayKumar Konduri , that incident was back in February and was resolved. If you are having a persistent issue then I would contact Atlassian Support.

Hi @Aleksey Korolev , welcome to the community. I cannot access your instance nor should I since this is a public forum. With that said let me offer the following: * try the search bar to see if you can locate * navigate to https://go-bug-report.atlassian.net/wiki/admin/trashedspaces.action and see if anything is there *…

Hi @Kamil Kopaczyk , you can configure the fields and layout for the customer create and agent create independently. The customer form is defined under project settings > request types and the agent view under project settings > screens.