Jack Brickey Expert

Sure. I use JSD for HR staffing, Facilities, IT, etc. it is pretty straightforward if you have set up other JSD projects.

Please explain what your goals are.

can you share the automation where you are setting the summary? can you use copy from trigger issue?

if you are a site admin you should have access. I'm not on server so maybe there is something i'm missing here. 

When an agent (requirement) uses Raise a request link in the side bar they are given the option to change the reporter to be the actual customer that is raising the request. This is useful for walk-ups, phone calls, emails, etc. Once the agent creates the issue and selected the appropriate customer then that customer is…

You cannot expose the Issuetype. that is a Jira internal thing. Request types belong to issuetypes and are exposed on the portal. Issuetype:Request Type is 1:N. If you want different forms then you need different request types. For example if you create a Bug form, an Incident form, etc. Forms: Request Types are 1:1

sorry Lokesh, I'm unable to follow you here. Post functions are actions that are applied to the transitions within a workflow. If you want to set the value of a certain field (or multiple fields) then simply add a PF for each field. Post functions happen in the background at the end of a transition and they do not offer…

i don't know what "per function checks" means. I can certainly set the value of a custom field via a PF.

To be clear this is only for NG Kanban. You cannot clear for (nor should you want to) clear done in scrum board.

unfortunately (AFAIK) this cannot be configured. Interestingly you can modify the columns for sub-tasks (admin > system > general config > advanced: jira.table.cols.subtasks but the only think you can config for Links is the sort order - jira.view.issue.links.sort.order

in what capacity? what are your use cases? Maybe some of the following will help? https://www.youtube.com/watch?v=RnwLEPah_KA https://community.atlassian.com/t5/Jira-questions/Jira-and-SharePoint-integration/qaq-p/831584 https://community.atlassian.com/t5/Jira-Core-questions/Jira-Sharepoint-Integration/qaq-p/1263024 

i think Nic's answer captures my views on the compliance implications.

i basically wanted to have unique branded portals which worked. however, I wasn't a fan of the sign on process. it wasn't as seamless as I would have liked. But I know a number of folks use the solution effectively.

i certainly would not recommend. technically you could create one user and tell everyone the password. You would want to read the terms of service to see if that would violate the T&Cs. Moreover, by doing so you would not have any way to know for sure which team member took any action or made any comment. 

As drawn I would suggest two options: * Use two different cloud instances altogether so that you can brand them independently and have two full Help Centers each w/ their own set of projects * Consider a completely different portal option. You could write your own and reference the APIs or you might consider an addon like…

Typically your applications will be projects in your JSW application. Then you will create linked issues between your JSD project and your JSW projects. There are a lot of discussions and topics within the Community that discuss this so I encourage you to use the search bar to find out more on this topic. 

It could be. However the same thing still applies, you have issue types and you have request types. Request types or sub categories of issue types. Request types are what is displayed on the portal as buttons. You control which buttons appear on the portal via request types. 

I will report this to Atlassian support. I’ve noticed a few oddities with Safari 14 myself. I fully suspect issues will get resolved by Apple or Atlassian in the coming weeks.

This is not possible. There are addons that provide a different dashboard solution. You might research options in the Marketplace.

Are you an agent in the JSD project? Can you be assigned issue in that project?

Not following. Do you want a single project to handle both internal and external customers but present them as independent portals? If so that is not possible, you would need two projects.

Maybe something is different in Server than cloud. In Cloud, “IT help” would be a request type and each request type results in a single button on the portal and you manage which request types are displayed on the portal as I mentioned.

I don’t have a good answer for you TBH, but it is my understanding that Portfolio has been rebranded under Jira Premium. I further understood that to have occurred much earlier. I don’t know what all that ultimately entails but could certainly involve UI changes. What happened to Portfolio for Cloud?

If I understand your request you only want “IT help” request type to display on the portal. Is that correct? If so you can hide any additional request types by placing them in the Hidden group. Project settings > request types

Hi @Jean-Michel_FILLATRE-CHFS , so I don’t believe you are comparing apples and apples here. The “attach” is used to attach issues while the Link is to create links to other issues or web pages. The reason (I think) you are not seeing Attach is that you don’t have the permissions for attachments. Is that possible?

Once you share with the entire org then the users will be able to see the issues.

understood. just think that is how it works. I would go for the Agent approach and simply ensure the agent is aware of the options of who they can choose from.

yes. you can go to project settings > customer notifications and enable the "Organization added" notification. Of course you need to be using Organization feature. Also, be careful here as this may not please your customers due to the potential of flooding of unwanted emails.

the list that you see w/in the context of where you are is the available options. TBH I don't recall what was there before. With that said if you are in the Backlog and click on an issue the righthand sidebar displays the issue and you can click on the ellipses and select many more options including Clone.

no. the links field/column is simply that - the issuekey/link