Jack Brickey Expert

interesting. i don't use initiatives (yet) but wonder what the implications of this would be in how the initiative data is presented w/in the other project holding epics/stories/sub-tasks. again, no experience w/ initiatives here. Vishal, regarding Automation, keep in mind that it works "post creation" so the sub-task…

to be clear nothing will show until you begin to type. is that not happening? if not, can you inspect other JSM projects? Also make sure that this is the system default assignee and not some custom field.

Thanks for clearing that up for me Sofia. And does this individual have all the other typical issue permissions that might be involved in managing the board, e.g. close issues, transition issues, schedule issues? Granted not all permissions are required to manage sprints but sometimes there are underlying rules that are…

If I understand what you are saying it seems that when you click on the dropdown for Issue type nothing happens, but if you begin to type another issue type it shows up? Can you please try another browser? Does this happen only in this project or all projects for you? Can you ask another user if they can reproduce?

are you asking about user accounts under admin > user management? I have never seen them being deactivated by any other means than an admin. Have you looked at the admin > system > audit logs to see if there is any clue? Do you have more than one admin and if so have you discussed w/ each?

on the board spanning multiple projects, the user must have manage sprint permissions for all projects referenced in that one board. 

No problem Dilas, I'm glad to try to assist you. Given you are new to Jira I will provide a list of articles that might assist you in your learnings. I highly recommend leveraging the online documents and the search function as there is good info out there. You can find all support docs at support.atlassian.com for every…

@Chen Lingling , I don’t understand what you mean by “first assignee”. When you set the Assignee for an issue that individual owns the issue. If you wish to automate the assignment could you indicate what the assignment should be based upon?

Are you asking how to use a workflow across projects? If so, and you are using Classic, then you simply need to associate the desired WF in both projects. Go to project settings > workflows > add workflow > existing workflow. Then associate desired issue types to the workflow. In NG workflows cannot be shared across…

Next-gen or Classic? Did you follow my guidance above?

Hi @dilas.manager , welcome to the Community. First I would advise against putting emails in this public forum. Now, it seems you are trying to add a new Jira user to a project but unable to. Can you verify the user is currently in the instances and active? If you have admin access go to admin > user management and search…

I actually do not currently use Initiatives and roadmaps so unsure. I do find it odd that if an initiative has a due date and it isn’t displaying. Can you try a JQL query and see if the date is shown?

Got it. So yes you can copy another dashboard and use it as a starting point and change as you see fit. Second yes there is a 2-D gadget and I use it frequently. Just click on add gadget and load all gadgets and the search for “two” and you will find it. If you go to support.Atlassian.com, click on the search and search…

maybe.... getting an email to result in a comment on another ticket can be tricky. The one key thing is to ensure the issue key (e.g. ABC-123) is in the subject. So the first question is where will this issuekey come into play? How will the automation rule acquire the issuekey. If it is static that is easy enough just…

hmmm, by template what do you mean. I'm unfamiliar w/ any templates for dashboards. Generally I start w/ a blank dashboard and add the desired gadgets. can u share a screenshot of what you are seeing?

the likely cause is that while you have access to the dashboard you do not have access to the underlying filters. are you seeing boxes (gadgets) with broken links? You will need to find the owner of these filters.

Ah I see. So the user has two Atlassian accounts? If so then you could simply find all issues where the user exists (assignee, watcher, reporter, custom user picker fields) and go thru and bulk edit these fields changing to the user account that is to remain. Also, look for where that user might be a project admin,…

Atlassian doesn't own Tempo. The vendor is Tempo for Jira. You might want to reach out to their support.

Hi Scott, stories/tasks don't belong to users. they belong to projects. Now you can easily reassign issues from one user to another. Is that what you mean or something else?

are these user Agents? Licensed JSM users or are they licensed JSW users?

that sure seems likely.

if the user is already created an "inactive" you can try to reactivate them

that is definitely not right. Did you check the email logs (project settings > email requests > view logs) to see when the email was received/processed? Are you using the default Atlassian provided email address or a custom one. If custom I would carefully inspect the email server to seen when it is receiving the email…

you can't display in the filter results but you can export if you choose "all fields" when you go to export.

Can you explain “navigator table view” can you share a screenshot?

I was able to get it to work using the cryptic userid so I'm thinking that there are no issues matching your query. Have you verified you have an issue that should? can you try to simplify things a bit, e.g. status change by "56777:f58131cb-b67d-43c7-b30d-6b58d4129jh077" as long as you have any issue in any project where…

regarding why it is failing, I suspect you are correct. So the issue now is why is the email seen as invalid. I have never seen this happen w/ any valid domain. If something isn't immediately obvious here I would suggest contacting Atlassian Support. They can log into your instance and check things out.

thanks, sorry I misread your post and was assuming this was a notification only thing so let me rewind here. You should have an error in the email logs (project settings > email request > view logs) for the recent attempt. What exactly does it convey? You mention the user could not be added to the org and you receive a…

This is not currently supported. There are a number of posts on this already, in fact here is one from just this morning - Comments-order-Activity-order-New-issue-view Here is an issue you can vote/watch - JRACLOUD-73076 

Let's dig in a bit. * Verify that Customer notifications are enabled for Request created (project settings > Customer notifications) * Can you confirm that the Reporter is indeed set to the individual that sent the email (from address). * Can you confirm what is in the Customer Request Type field for the same issue?