Jack Brickey Expert

Great Amit! Would you like to elaborate on how you fixed your issues? The purpose of the Community is not only to get answers but to share w/ other members what worked for you. This is largely the purpose of the "Accept answer" button. For future reference you should also place your "reply" under one of the questions not…

we really should be able to set default priorities per project, and for that matter define priorities per project, and resolutions per project. actually, it just occurred to me...what about using a post function to set the priority? However, I just tried that and it didn't "stick". even though the PF is in place the…

Yes Nic's answer was educational for me as well and is the best answer for sure.

Hi Sergei, welcome to the Community. What is it you are trying to do exactly? What do you need assistance with? In a board you have: * cards - they represent issues * swimlanes - horizontal rows that allow you to organize the presentation of issue * columns - that represent statuses in your workflow all of this is…

yep a good workaround but TBH I hate it. well hate is a strong word. I love Automation but I fear it is becoming a crutch and automation can just flat out break when things change and once you have hundreds of rules then finding the culprit can be a challenge. I think I'm going to have to start a Confluence page to capture…

I’m a bit confused on your request. From the screenshot it appears you have already found automation. Maybe you are looking for the documentation to assist you? If so here is a link - smart-values-math-expressions 

What about other projects? If you aren’t receiving any emails for any project while others can and you are in the same role/group as them then maybe the issue is outside of Jira. Have you check the junk mail or do you have any rules in your mail client that is stuffing them away somewhere? Can you check with IT to see if…

Did you check the notification scheme for the project in question? It may be that your were removed from a role or group used in the notification scheme. 

There is not a means of doing bulk edit in a backlog view. You would need to create a JQL filter to retrieve the desired results and the update from there. 

In cloud the priorities and the the default are global not per project. You admin has set the default to be Medium. You can discuss this with your admin but Medium is a pretty good landing place. 

I can’t answer that. In fact I never even use the text method of editing workflows. 

oh if you are looking at the bottom where you add a step then you give it a step name which again = status.

there is "Step name" which equates to status.

Hi Alex, you should be able to do this using Automation. I would likely run a daily scheduled rule that checks each of your dates to see if they are greater than the current date and if so add a label, comment or other alert. you could consider simply issuing an email as well.

hang on a sec, based on your response to Habib, what screen are you actually looking at? Is that the view all projects? if not I don't know where you are looking.

I have unselected the "Accept answer" as I don't think your issue is actually answered. Please correct me if I am wrong. So let me understand exactly what is going on (forget the URLs for now). are you saying an agent goes into the Queues page and clicks on a queue but they are redirected to some other view. Can you help…

do you have any addons? if so can you list them here? Also, can you check another browser. just want to ensure this isn't a cache issue.

well that is really new to me. I have never seen that. I took a quick look in the system settings but not seeing anything and to be honest I would not have suspected to though going to dig a bit more. So whenever any user goes to "view all projects" that is what they receive? I will get back to you after a hunt around a…

hmmm, where are you seeing (not seeing) this? Screenshot?

are you seeing this in multiple projects? Regardless, just add the queues you need back into the project(s). I have to imagine someone did delete the queue (inadvertently) as they don't simply disappear. Now if every project is missing some default queues then I would certainly consider contacting Atlassian Support.

This wouldn't be a general issue. There are default queues that are in any new project but an admin can change this by adding new ones or even removing defaults. So if something disappeared then someone removed it I suspect.

You can't modify the placement of those fields.

have you inspected the project for the users that are seeing this? Do they have access? Is this NG or Classic? If they exist in the project then the next thing to look at is the permissions. Maybe a role or group was deleted and that role or group is used in the permission scheme.

Hi Tracy, welcome to the Community. Unfortunately you cannot it is 1 owner/editor. You can transfer ownership if you want.

TBH it is hard to say. I would step back from the numbers and rather export all issues from all filters into CSV and then look to Excel/Sheets to find where the delta is and then inspect them which should lead to the smoking gun. One other thing... you might consider this annual query resolved >= startofyear() and resolved…

thanks Walter! I really need to spend some time on all of the new AR and Initiative stuff. just buried and challenged by the degree of changes coming to Jira/JSM cloud at the moment. Understand the parent relationship between stories-initiatives. just like sub-tasks - epics.

have a look at the email logs for that project (project settings > email requests > view logs) and find the entry for your email. Did it succeed or was there an error?

so if it is only one project they have an issue with then there sure seems to be a permissions issue. it could be a bug but I really don't expect that to be the cause here. Maybe some Issue Security conflict? Are you using Issue Security in that project, just a last minute obscure thought. If it was working before I…

unfortunately you cannot easily find this out. Basically, if you can click on the COG and see things like System, User management, Products, etc. they you are a site admin otherwise you are not.

there are limited logs you have access to (check the aforementioned location) and it does include actions associated w/ adding/deactivating accounts. To be clear are you saying you have a user that is "active" and later you go into User management and they are shown as "inactive". Or something else. There is nothing in the…