Jack Brickey Expert

if it is marked as hidden it should not show in the list of available request types. Did you go into Portal Groups and ensure the request type is not included?

go to admin > user management and see if they exist there. If so check what groups/roles they are in and what products they have access to. Finally check in the project under project settings > Permissions and see if any of the group/role the user is has Browse permissions.

can you verify that they only exist as a customer in the project in question and that they are not in a group/role that has Permissions to access the issues via the app directly, e.g. browse.

Please ensure the agent sets the Customer Request Type. iIt is recommended to use the "Raise a request" link vs. Create to ensure that the issue follows the form and can be viewed by the customers.

have a look at Automation. The library has a rule called Set organization using reporter's email domain

ah geez Michael, i'm so sorry. I got off track here and was thinking JSW not JSM which is indeed different and behaves as you describe. You must delete w/in the comment. I would indeed reach out to Atlassian to get their response. I took a look at JAC but did not find any reported suggestion.

methods: * drag a file onto the issue detail view * click on the paperclip Attach icon at the top of the issue view * attach as file to a comment once you have at least one attachment the Attachments section will be present and it provides a 4th means of adding via the "+" icon. See my previous image.

Hi @anndesign.work , welcome to the Community! we would need a bit more info to say for sure. Some ideas... * if the issues are in Done status for some amount of time and you are on Kanban they could be aged off. * someone may have edited the boards filter resulting in issues being excluded * someone may have actually…

BINGO! So, it you are adding via the Comment then you will only see the "watch" and "download" icons. If you want to delete an attachment made in a comment you must edit the comment and trash the file there. If you add the attachment to the issue outside of a comment then it will be deletable.

what do you mean by "my existing organization"? If you have created an Organization in another project you can add it to the current project. However, Organizations must be created by you via the Add organization button. If you then add existing customer into the org then will disappear from the root Customers list and be…

You can create a classic kanban board using an existing filter or project. However, if you are referencing a NG project you must choose your profile as the Location rather than the project. The same applies to Classic Business projects. After creating the board you can add a link in the sidebar of your NG project using…

Hi @Barnett Temwa , welcome to the Community. Are you using a Classic JSM project or NG? If Classic then you will find Organization under Customers which you access in the sidebar. when there you should see any existing orgs there or you can add an organization.

something is tickling my memory banks here but I can't bring it out of the cobwebs at the moment (working other things). However, I am not able to reproduce the behavior as you describe. How are you adding attachments exactly? You certainly can raise an inquiry with Atlassian Support.

see if this article will help you set this up - Automate-online-site-backups-for-Jira-and-Confluence 

JQL does not provide date compare capabilities. Maybe you could achieve your goal using automation. if this is a common need consider automation + custom field.

yes but simply replace the "Initiator is" condition with...

this is the default form...

Hi Rob, does the one that exists in the Library not work for you? Or maybe you can start w/ it and edit to meet your needs?

i'm guessing not here.

given he is on free account I'm assuming a pretty simple configuration w/ <10 users

It depends how your filter has order by set. If you use rank the new issue goes to the bottom for obvious reasons. You could “order by created DESC”.

One test I would suggest is to create a test issue and add an attachment (of type that is suspect) then in NIV try to delete. My only guess at this point is delete own attachment vs. attachment added by other user or a regression requiring Atlassian support. Might be some other cause but can’t think of anything ATM.

Instruct Each user to go to id.atlassian.com and update their email.

You will need to locate the admin for your Jira instance. If this is Next-gen then the project admin (creator) should be able to do this for you.

I am seeing the trashcan on my view. I would say that you don’t have the permissions to delete the attachment but you do say you can switch to old view and delete. If indeed all things are equal here (same project, same issue, same attachment) then something is amiss. Can you verify this behavior on other project? Another…

Classic project: * project settings * issuetypes * Actions button * edit * add issuetype Next-gen: * project settings * issuetypes * add issuetype

So if you begin to type a person’s name nothing is displayed by auto-complete? Be sure to try this with a person you are sure is in the project. You cannot add names of people that don’t have project access. If you can make the person the assignee they should be available for the custom people field.

I suspect that you are a Project admin for one of the two projects where this scheme is shared. As a project admin you are not allowed to edit shared schemes. For this you need to be site admin. You could create a new scheme for your one project and edit.

If your Bugs are associated with an epic via Epic Link (Classic project) then you could certainly use the Epic Link as part of your Bug Dashboard whic would be completely separate from the roadmap. Now I don’t use roadmaps as yet as I haven’t had the need. I do know that Advanced roadmaps provides a great deal of…

This isn’t available as yet in NG projects