Jack Brickey Expert

no this is not offered. the license level is based upon the instance and all users count to the level. Similarly for any addon these are per user so if you have 100 users but only 10 need a certain addon you are still billed at 100.

hmmm, i am not following. can you provide a screenshot of what you are talking about?

nice article and does a good job at summarizing the product comparisons and pros/cons.

i suspect your workflow has a Post Function that is setting the assignee to the person triggering the event. If not a PF then an Automation rule.

Not OOTB. I would suggest looking at chat-sms-for-jira-service-management addon and also have a look at Halp or similar solutions that give your customers a means of instant message like interactions.

wait didn't i just see this yesterday, and the day before....nooooo i'm in a loop! Fortunately for me I have a lot of projects going on both at work and at my home and beach house so I stay so busy I don't let myself feel stuck most of the time. However, this covid thing leaves me feeling trapped way too often and winter…

not OOTB. Check the Marketplace... here is one that I have see mentioned but have never used myself - extension-for-jira-service-management One day I am hopeful that Atlassian improves the portal.

and you can always find by clicking on the "?" icon in top right of your Jira screen so no need to bookmark.

....hang on i'm still scrolling.... i'm at 3993...wait i clicked away....noooooo.... ;-)

is this JSW or JSM? if JSM be sure you are setting up the custom email under project > project settings > email requests and not under admin > system > incoming email. If this is JSM and you do have the custom email set up correctly then please share what you find in the logs (link under custom email). Do you see the…

I noted the same. I have opened a Support ticket. For issues like this I would recommend opening support tickets vs. Community.

I would suggest creating a custom field called maybe "team" that is of type single select. add the various teams to the list and when they issues are created select the team. However, the Assignee must be associated to a single user account in Jira. Now if you wanted to you could create user accounts that equate to teams,…

I had come across some article on this previously but cannot immediately find. Here are some previous posts that do a good job of explaining and worth a read. * choosing-project-template * Difference-between-JIRA-templates-for-next-gen-Scrum-v-Kanban The key takeaways here IMO: * NG and Classic are very different * Classic…

the only way to change the host URL is via Atlassian Support. Unfortunately as you are on free you don't have access to support. Still you might reach out the billing group and see if they could assist.

@GRUPO NEXT , no worries here glad to assist. Can you add the following screenshots: * project > project settings > automation, find your automation "re-open issue when reporter comments" and go into edit mode and take a screenshot * open the "view logs" at the top and click on the log entry where there was the failure and…

do you have two Severity fields or do you have duplicate values w/in a single severity field? go to admin > issues > custom fields, search for your Severity field. Edit the contexts by clicking on the ellipses. Observe the available values. Edit the values and "disable" those you do not want. Note if you want to "delete"…

does the board now exist in your project? If so is it what you want? If not what exactly is your goal?

yes that is fine. as far as what to do next my question is what are you presented with?

i'm getting a bit lost here partially because I'm working other issues and partially because I don't use NG much at all. However, one thing to note is that with NG you can only have one 'done' status which is the right-most column of the board. Maybe if you added some screenshots... board, backlog, workflow

i don't have any experience w/ anything here but you might review this addon - https://marketplace.atlassian.com/apps/9203/ceptah-bridge-jira-ms-project-plugin?hosting=cloud&tab=overview or possibly others in the marketplace

first are you using Next-gen project or is this Classic? NG will clearly indicate such in the bottom left corner. What shows in the backlog is based on the status. Compare the statuses of two issues, one showing in the backlog and one that is only in Issues. What are the results?

edited you aren't changing the project type. you are just creating a board correct?

my question was if you click on the "Create board" button in the last image what are you presented with?

if a user wants to see only those assigned to him/her then why not simply look at my open issues or create a filter. Now if they need to see all issue assigned to the group then maybe... project = myproject and assignee in membersOf("mygroup")

Hi Emanuel, welcome to the Community. There are a lot of posts in the Community that discuss this and I recommend using the search to locate and consume as you might find useful info for your specific case. Also this is a great place to start - compare-cloud-migration-methods Finally, if you simply have one or two projects…

Did you then click Create board button?

@Harneet Singh , I would suggest you provide this feedback to Atlassian via the feedback links in you instance.

I probably would look at pie chart. Also see if the two dimensional gadget supports the request-channel-type. That would be nice to see the count by channel vs. status.

Just create a board using existing filter or project but the trick is that you must associate the board to your profile NOT the project itself. You do this under the Location option when creating. Then you can add a shortcut to the board form the project sidebar.

Hi Steph, your current understanding looks sound where NG is concerned. If you find that you cannot achieve you goal and that goal is critical you might consider moving to Classic project.