Jack Brickey Expert

How are you creating the issue? If you use the Create you must also set the Customer Request Type. If you use Raise a request link then you are forced to select the CRT.

If you have a certain project in context and click Create the the project listed in the create screen should be the project that was in context.

Hi Dav, welcome to the Community. It seems you are trying to delete a user that is tied to billing and control of the instance. If you were able to delete the user then the instance would stop working altogether. If you don’t plan to maintain the instance then simple update the billing to remove the charging method. If you…

Create an advanced search using Basic or JQL. When you have the issues displayed that you want click on the Excel icon. click into the search bar and select advanced search issues.

Maybe a question for Atlassian Support.

If you use “raise a request” and set the customer as the reporter (on behalf of) and you have Customer notifications for Creat enabled they should see a notification. Am I missing your goal here?

You should be able to add the user as a customer and share the issue with them.

There is an active incident associated with Safari - https://jira-software.status.atlassian.com/ but unclear if related to your issue.

It sounded like this was a one time or occasional thing in which case the solutions offered would meet the needs. You can certainly provide feedback to Atlassian via the feedback link in your instance. You might also search for an existing suggestion at Jira.atlassian.com and if found vote/watch.

You need to create a filter that represent the issues you want included. Use this filter to create a new board. For me to offer further assistance I would need more details around how you define “bugs related to each story”. 

You could be placing new users into default groups and those groups are used in permission schemes of various projects. You need to break that chain by either not placing users into these groups or remove the groups from the permission schemes.

Yep this is a know limitation and the refetch is the solution. Or you can break the rule into two rules.

You can achieve this via different issuetypes and security schemes. Here is an article to review - configure-issue-security-schemes 

Sorry Bianca, I have been occupied on many other fronts and had forgotten about your request. there are a few ways to do this: * use a Post function on your workflow on any transition to any done category (green) status. This is best of you have a set it and forget it need and you only want to use a single resolution…

This is an often asked and answered question in the Community. Here is a recent one - Org-and-Site-Admins-can-t-change-email-addresses if your domain is not verified then you will have to have each individual go to id.atlassian.com and change or look to addon solutions to address. 

The rule triggers will fail until the monthly reset.

Would you not simply do this by only listing the PMs as Customers? That is don’t give access to anyone but PMs and the agents to support the requests? Maybe I’m missing something?

Well interesting. I just did a quick rule an in fact epic link did work so they must have fixed it. Now I suspect there is more to your request but I will need to consider that tomorrow as I’m going offline for the night.

I’m unsure how to solve this in NG as I haven’t spent any time with it. If I get a chance I will look into it a bit addictive get back to you here. If you have not already search the community for potential solutions. For sure Epic Link isn’t the way to go as it doesn’t apply in NG.

Ah, yes. That is correct. Epic link doesn’t apply in NG. I have not done so but see if you can reference via “parent”.

Hi Jeremy, before we dive into the Automation I would like to explore if it is even needed. Can you explain exactly what you are trying to achieve? Are you wanting to auto assign issues and if so based upon what criteria. I wonder if it might be possible to simply define the queues based upon the criteria. finally, can you…

I haven’t played with it in a long time but it seemed straight forward as I recall. You add the content via you PowerBI account. Here is an article that might help - explore-your-jira-data-with-power-bi 

I don’t believe there are any rules. Personally I only create sub tasks if I feel the task story isn’t clear or the sub tasks will be done by different folks. Another example might be: document the story, implement the story, test the story. Keep in mind that if using scrum/sprints the story should be completed within a…

Hi Dean, have a look at a rule excerpt I have for doing the same...

You could do this with a POst function that you add to the transition temporarily and then remove once done. Alternatively consider an Automation that you run manually and whenever you need to run it edit to specify the version, enable, run and then disable. 

I meant to try to create an issue by email from various email accounts to see if it was ‘from user specific issue’ though doubtful. I wonder if somehow these emails are getting marked as read by some other person or entity before JSM has gotten to them. Try sending an email from your personal email account for grins. Maybe…

cool! glad to help.

sorry, i see you are on server. I was speaking of Automation for Jira which is built into Cloud but available for Server as an addon.

thanks for the additional info. I have moved the post to JSM collection to keep things clean. One quick question here - this email isn't by chance a shared mailbox correct? Just want to get that non-working issue out of the way. If the email log doesn't show anything then it seems JSM isn't getting them for some reason. If…

tech reached out and it is being investigated. Apparently an issue reported earlier - https://jira-software.status.atlassian.com/incidents/xg0yn6svzhm2 but still seeing it on my end.