Jack Brickey Expert

Don't forget the Trello announcement! Some cool stuff there for sure - https://blog.trello.com/a-whole-new-trello 

You cannot change where this appear.

Visibility of the various projects and access to the associated portals is controlled by the Customers configured for each project. If you don't want someone to see a project they should be removed from the Customer list of that project. This is the case for internal or external users. Customers are customers regardless of…

this seems like a process issue. Agents should first assign the issue to themselves and take ownership. We have all issues come in unassigned into a Triage queue where Agents will assign to themselves based upon various factors.

report bugs at the Atlassian Support portal.

algumas coisas a considerar: 1) você pode considerar o uso do widget, que permite adicionar um botão de "ajuda" ao seu site. Isso permite que o usuário abra um tíquete sem fazer login no portal usando seu e-mail 2) você pode simplesmente adicionar um link para seu portal em seu site. isso os redirecionaria para o portal…

Have you tried to setup a incoming mail handler? create-issues-and-comments-from-email 

can you share the audit log? I would suggest adding in "log action" to record the fields when the issue is triggered. this often help when viewing the log.

if you have a very small instance (1-2 teams) then maybe consider one of those. However, IMO this needs to be managed w/in your IT support team if you have one. Generally IT is responsible for administering software applications. With that said, it is more about the persons experience and availability than who they report…

it doesn't exist in NG. Maybe consider a custom field.

no i would not think so. I assume that you actually added MS Teams connector to your Jira instance? 

i have heard the following "We are having a global issue (HOT) causing this behavior in some sites. Our Dev team is currently deploying the fix and will let us know as soon as the deployment is finished."

I'm thinking that maybe "supported fields" refers to the types of custom fields maybe? Next-gen For Classic I didn't immediately find a reference but expect it is out there. However, you can easily see what is available simply by creating a new custom field and perusing the option. There are standard and advanced fields.…

i sure would contact support then. they can log in and have a look.

unsure. you will find the library as follows... * click on Project settings in your project * click on Automation * click on Library

Just to be clear we (John and I) don't work for Atlassian. If you need Atlassian Support please contact them - https://support.atlassian.com/contact/#/ I'm not seeing issues on my end but I could be on a different build. Do you have other projects and if so are they ok? Who all has admin permissions? Is it possible that…

it doesn't appear to be working? I can't seem to invite you. i'm going to try Zoom.

so i assume you can access the project and view issues but you don't see any queues? Can you share an image of what you do see?

If you are sure that the event is actually occurring such that the rule should trigger then it might be easier just to replicate the rule. Try copying the rule and applying to the one project in question and see if that gets you working again.

@Vinay Sharmathe issue has been reported to support in the other thread. so suggest watching that thread for updates. But doesn't hurt to raise w/ support again as they will see a trend.

another post stating the same - https://community.atlassian.com/t5/Jira-Software-questions/Under-quot-History-quot-tab-of-Jira-issues-in-place-of-date-and/qaq-p/1616457 

thanks Scott. please post the results here when you have something.

sent and edited your post...

I just saw another post on the same issue - https://community.atlassian.com/t5/Jira-Software-questions/Why-does-History-show-quot-Invalid-Date-quot-in-the-new-issue/qaq-p/1616466?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_question&utm_content=topic#U1616896 please report to Atlassian Support.

I suggest reporting to Atlassian Support and have them investigate 

And setup a free instance and play with it.

Ah sorry, i was assuming cloud and should have inspected your platform. Automation is built into Cloud and equates to Automation for Jira which is an addon for server.

Hi Bianca, I don’t generally do this but I concur it might be best at this point. I have some free time between 9am-11am today EST we could use Teams if you want to share your contact, which we should subsequently remove from here.

project = SNWX AND status in (Offen, "In Arbeit", "Wieder Geöffnet", "Zu testen", Fachprüfung, Fakturierung, Inbox, "In Abnahme", "Warten auf Kunden", Produktivsetzung, "QS Prüfung") AND "Epic Link" = SNWX-1710 AND duedate is empty

I cannot access that document. Also that is a server doc it seems. Are you sure you want server?