Jack Brickey Expert

One correction to my earlier suggestion about contacting support. I note that you are on free version so that isn’t an option for you. If your need for the project page is critical you could consider creating new project using current project as template and then move all issues over.

You can transition back the ‘needs approval’status however, unless something has changed, the previous approval isn’t cleared. Here is an open issue - JSDCLOUD-5039 

im not sure why you would not simply have the person creating the linked issue set the priority but that is beside the point. What have you attempted? Basically I think it looks like this... project rule where linked issue is created: trigger - issue created condition - link exists to issue in other project condition -…

As stated it appears that the transition is working correct? If so then I think it is just a false error which I have seen before when the automation doesn’t run cleanly. With that said I would recommend you do a couple of controlled tests on this just to try to understand the error. It would be interesting to use the log…

it works for me. I think there is more to your story. Next-gen of Classic? If Classic what template? Can you share some screenshots of your board and the Card layout screen?

i have figure out the issue I have “include own changes” toggled off. So that explains why if the Agent opens “on behalf of” the customer they will get notified however, if the customer opens it they do not. That is pretty ugly. While, as a customer I wouldn’t want to get notified of my comments I certainly want to get the…

you need to reach out to Atlassian Support they will assist with this in a limited manner, i.e. like they will do it once. 

@Zafar_Kazi , great to have you on board! Looking forward to seeing your contributions to the Community!

Hi @Anne Augustin , Welcome! Welcome! Welcome!

I assume you are using the Atlassian provided Migration Assistant? I was unaware that the Migration Assistant would not work for JSD --> JSM. :-( If that is the case then I expect (unconfirmed) that you will need to do this manually using CSV. First setting up the necessary project(s) to receive the issues. With that said,…

I have never seen that error. However, might I inquire as to how are you sharing a dashboard with a "Customer". Maybe you have given them a license to your Jira instance? if they have a license can you then login as that user and navigate to the dashboard and observe?

this is not currently possible. the only thing that can be done is associated w/ resizing the browser window but the ratio remains the same.

interesting @Gerardo Dalena . However, there is something unique in the provided bug that appears to be in the dark abyss and may never get solved. It is a unique case associated with the ordering of your post functions. If reordered things should work, but maybe that isn't possible in your case. The original post here, I…

agreed this should all be possible via CSV import. It will be tedious based on my experience but certainly doable.

@Bronwen Mander , welcome to the Community. We all benefit from new faces and ideas!

really appreciate you taking the time to capture the monthly highlights in one place Jimmy!

i definitely would like you to try that yes. regardless of whether that fixes your issues this should be done for all issues moving to a terminal (done statuscategory) status.

Use request-channel-type to zero in on the channel you want

I wonder if you have some automation at play here. Incomplete issues don’t move to next version natively. At least not that I have seen. Can you check automation?

Ah...rethinking this. It makes sense that the project admin cannot do this I think since it basically is giving the user admin rights which should remain with site admin. 

Sure... you could create a new date custom field (entered test) to capture the date an issue transition into “Testing” status. Also create a custom field for “time in testing”. Then for automation create two rules something like this... trigger - issue transitioned from <blank> To <testing> condition - optional as need to…

So yes you should set the Resolution. You could do this with a post function on the transition to closed in the workflow or via a screen requesting the user to select the resolution when transitioning to closed. Now, if you click “release” on the screen above what happens exactly?

Is this a next-gen project or Classic. Are you using roadmaps? In classic projects with Epics there is no “end date” so I am trying to understand if this has to do with roadmaps or if you have some custom field for end date and automation setting that date at creation.

I wouldn’t necessarily call it a bug but rather an incomplete design/implementation. A bug is when something isn’t working as designed. But potato...po-tat-o

I am not familiar with Workfront but assume you have seen this - Work front integration with Jira and also see this addon - Workfront for Jira 

That is what I feared. I did look into the project settings but didn’t see anywhere to reenable. It would seem to me that this should all be done under project settings vs. on the sidebar but alas. You might check with Atlassian Support. I will also ping other Community Leaders to see if they have any thoughts.

So I am assuming you are referring to Request Types here. OOTB you cannot control notifications on request types or issuetypes. Notifications are at the project level. You could consider a solution like JETI or JEMH which will allow you to replace the JSM notifications and you can setup notification based on Issuetype.…

I believe the Project admin can update this. Obviously the site admin can.

Only if you made a copy. The system does not store previous versions. It would be nice if the solution provided an option like Workflows where it would prompt for keeping a copy of original when publishing but that is not currently supported.

Interesting. I have not played with PP to any extent. I do see where there is a toggle and assume that is what you used to disable? When you disable does the sidebar link completely disappear? If not, when you click on PP after disabled what do you see?