Jack Brickey Expert

You have to modify the workflow if you wish to expose the option to select the resolution value. * create a screen to expose the resolution field * edit the workflow in diagram mode * double-click the transition(s) to done/closed and add the screen to the transition * add a Validator to the transition(s) to require the…

This is not possible.

Be aware, if you use Organizations to silo your customers, using the middle option would allow customers in unrelated organizations to add each other. As they type they auto-complete, I believe, will illustrate the customers.

consider this as a good starting point - https://support.atlassian.com/jira-software-cloud/docs/create-a-board/ 

sort of what I suspected. this field is not editable. you could consider opening a request w/ Atlassian Support. Maybe they will open a suggestion for this. I found some similar issues in JAC like - https://jira.atlassian.com/browse/JSDCLOUD-1215 

I'm unsure if it is possible TBH but have not attempted. The field is request-channel-type but that is not editable AFAIK so I suspect it is not available for importing. you can try to add a column for that field and see if there is an option to map it to the RCT.

a quick search in the Marketplace after clicking the Free and Cloud checkboxes would say "no". none free you have this - https://marketplace.atlassian.com/search?hosting=cloud&query=gantt 

If I understand your goal, yes they can go to id.Atlassian.com to change their email.

@Aleksandar Stamenov , can’t that be achieved using the Copy workflow? I get having a better library system. Today’s active and inactive presentation is poor if you have more than a few workflows. Having to scroll down to get to inactive and if you are cleaning up (deleting) unused inactive it takes you back to top, etc.

Hi @Haritha Koppula , welcome to the Community. Are you saying you receive multiple emails or are you saying the email includes historic comments? Can you provide more details or screenshots? It would help to perform a very controlled test, e.g. ensure that the only update on an issue is a comment that mentions you and…

If you happen to be on server I recall seeing an article associated with Zappier. You might google that. It may work on cloud but unsure.

I’m guessing that 1) you have a custom field called “STT-approver” and 2) there is a user listed in that filed context that is not an active user. Does this sound possible? Can you check the context of this field - admin > issues > custom fields , also check the user management area to see the status/existence of the user…

You should be able to provide multiple orderby as conveyed. Can you provide your exact filter here? I just verified on case on my instance... Project = car ORDER BY cf[12300] ASC, status desc what are you experiencing exactly?

Hi Daffy, I’m not sure what you mean by sub-projects. The closest thing to this in Jira OOTB would be an Epic. Premium offers another level with plans and initiatives but unclear what your goals and requirements are.

Thanks for Sharing @Kat Warner I have yet to try this but am looking to see where the team could engage. 

Question are you using Excel to view the file? This sounds like an excel conversion issue. Can you inspect the file with say a text editor?

You will only have access to that if you are logged in as an admin. 

Are you using scrum or Kanban board. If Kanban In Progress items will show in both places until it is on done. While it is on the backlog page it isn’t in the backlog section. Yes that can be confusing. So my question is, when you move an issue to In Progress is is showing in both places?

Click on the Cog/gear in upper right corner of menu bar and select user management 

Have him go to admin>user management and find your name and add you to the Administrators role. You actual available roles could be different but it should be clear once there. Please reference this article - how-do-jira-permissions-work 

If you are in the detailed issue view you can change the status directly which will result in the issue moving to the board. You don’t need to go the the Backlog view.

Hi Ezra, welcome to the Community. So the Backlog is generally the starting point for all newly created issues. Moreover. The Backlog is defined by the initial status when an issue is created. The board represents the workflow and the transitions therein. So if the backlog is defined as the initial status it stands to…

Thanks for sharing @Kesha Thill !

If you are the one that set the instance up you should have it already. If not chat with the current admin about this.

audio drops out from 0:27 - 0:35

thanks for posting. two things to note: * It is now Jira Service Management not Jira Service Desk * The video ends at 1:40 but there is black-screen from 1:41-2:26

i am loving this blast of video articles just posted! Thanks for making this happen.

i think you will be looking at using Automation to inspect the body of the email for who to assign the issue to. But, as John mentioned, we need more details to give you options beyond that basic idea.

Hi Darnell, welcome to the Community. So you should really never (actually rarely ever) delete issues. If the case you have outlined I would be better to set to Done status and choose a Resolution as maybe "Won't Do" or maybe you create a "Cancelled" status if this is something that is done alot. now if you want to delete…

true but you can in effect give them the same thing. Dashboard works well or a kanban w/ swimlanes by 'queue query' etc.