Jack Brickey Expert

If you use "Forms" in JSM you don't have to create custom fields you can simply build in drop-down fields, radio buttons, etc. on the form. However, if you wish to view statistics on any field then you do need to use custom fields and map to your form field. "Forms" in JSM is akin to Google Forms.

Hi @Alissa Stark , I have not tried an import recently but can you not map the issue key as the parent?

Hi @Roei Soudai , welcome to the community. Without knowing the full details of your requirements, I would suggest you consider using Jira Service Management application, rather than Jira itself. JSM allows you to have a public facing portal where the applicant could open a request and fill out a form. Internally JSM…

BTW, both links work for me so likely a temporary issue.

Hi @Tri Yuli Fatmawati , do you know that the site is still in good standing? Has it been working recently? Can you try the below url? https://plnbatubara.atlassian.net/jira/projects?selectedProjectType=service_desk

Hi @Prashanth Sripuram , there is not an app for the Community.

Hi @VIQ , for this feedback I would use the in app feedback link. Click on the "?" Icon in the upper right.

Hi @Joseph Lee , can you explain the use case here? Alerts are indeed associated with projects in JSM.

I see, you are coming at it from the Jira side not slack side. Can you attempt from slack? 

I am unsure how you got to that screen. Are you trying to connect a slack channel to a Jira project from the slack channel? If you enter "/jira" in a slack channel you should see something like this...

Actually I did get a screenshot for you. In your slack channel enter "/Jira manage" which should bring up the screen below. From there you should be able to implement as shown. If you do not gain access to this screen then you do not have the necessary permissions.

I am currently mobile and not where I can get you a screen but when you go to "manage" the connection and maybe that is where you are saying you cannot apply filters? In any case I can have a look in about 1h. in the meantime, feel free to share a screenshot of what you were seeing.

FWIW, here is some documentation for native integration. There are also several addon apps that enhance to capabilities but unsure if you are using any.

Hi @Mitzi Abner , can you point me to any documentation regarding the "add filters" as it is associated with slack integration? What exactly are you trying to achieve with slack integration? Are you wanting to simply send notifications to a slack channel based on issue create/update in a JWM project or create issues from…

Hi @Stefan Mitu , so what I offered will show only issues in open sprints. If an issue was in a previous sprint but incomplete and rolled into a future sprint that is now active that issue is included. If you are asking for those issues that are in an ope sprint but exclude any issue that were in now closed sprints then…

Hi @Stefan Mitu , you can query for "issues" in active sprints using the following JQL. project = abc and sprint in opensprints()

Unfortunately not. Addon apps are licensed alongside your JSM or Jira licenses.

Hi @Drishti Maharaj , what does your audit log show when the rule is triggered? Is it possible that there is not a transition to Done in the current status when commented?

According to this article administrator should be able to access the transcript - who-can-see-virtual-agent-conversations . I have not played with it yet, but would suggest looking in the admin settings, area.

You might find this useful - best-practices-on-using-the-resolution-field 

What does the audit log show? Could I see the screenshot of HA11-2 detailed issue view?

Well I should have asked upfront, are you using a team managed or company managed project? This is illustrated in the lower left corner. If you are on a team managed project, you do not have the option. The resolution is set to done when you move the issue to the done/closed status. This is illustrated by the checkmark…

I believe it is there it is just re-factored into something that is arguably better (?). Now you have a wizard that walks you through a series of selections to zero into a template.

Hi @Aleksander Miler , what do you see when you create a new space? Below is what I see which guides you through the process.

Hi @Prerak Parikh , there is nothing native in Jira that would meet this requirement. You will need to check possible add on solutions or consider exporting to excel/sheets and leverage built n spreadsheet functions.

Awesome! This is a nice feature update.

Hi @Marc Dirrenberger , based on what you have posted I am guessing that the won't do issues are not in the right most column of your board. Only issues in the right most column Will be considered complete. Personally I use the Resolution field to indicate the type of "Done" such as done, won't do, cannot reproduce, etc..…

Hi @Matevž Babnik , if you want to keep issues synced between instances look at an addon like Backbone for Jira or similar. The downside here is that such an application needs to be installed on both instances. I seem to recall that the vendor might have been working on a one-way installation but unsure if that is fact and…

you can try to ask your questions here or reach out to Atlassian Support.

personally, I never liked the dot as I would hit by mistake. I like CMD+ or CTRL+ but "k" why, why why?