Jack Brickey Expert

And BTW, sprints have a 1:1 relationship with a board.

Please keep your responses within either your original post via edit Or if responding to an answer use Reply instead of the Answer button. please see my question and suggestion.

Are you sure “next sprints” exist in those cases? Try clicking on Create sprint button on the backlog that only shows active. Is one created/displayed?

Workflows are not associated with teams they are associated with issuetypes. With that said you could design your workflows around the team concept. for example: * Issuetype = Story for DEV team/workflow * issuetype = Test for QA team/workflow * issuetype = Task for management/ workflow If you then want to restrict who can…

You mention it “feels like“. I think I would wait to see it happen again and look at the history of that issue and troubleshoot from there. If you have an active example of that situation, please let us know and let’s dive in a bit deeper.

Consider Automation and either a custom field or label. trigger - issue transitioned condition - check if issue resolved Action - using date math determine if resolution date is within 24h if so set label or CF

I’m going to suggest that he does not in fact have those permissions on all projects. But I could be wrong here. Do this... change your filter to exclude all bit one project and check if he can manage if so the add one project at a time and recheck each time. As soon as you hit the can’t manage scenario go to the…

By the way, you certainly should be able to add the CF field as a column in your filter.

He doesn’t need admin permissions on all projects but does need manage sprints, browse, schedule issues, etc.

First I agree that the field name can cause confusion in this conversation so let’s just call this field “CF” (custom field) for discussion purposes. 🙂 Now you mention you want to to share your view by CF ID. What actual view are you talking about? Do you want to use this in a board or a filter result or dashboard or…

Or upgrade 

You tried Premium? Muilt-project roadmap support is part of premium but not standard. You basically create a Plan to achieve this. 

You cannot do that with JQL as you have seen, maybe export and use separate app like excel?

Ok so it appears you have a custom field called “filter”. I get that. But what is your goal exactly? It seems like you are simply wanting to see this field displayed? Have you added the filed to your columns in a filter results view?

no.... that is just the Validator that requires the entry and gives the user an error on the screen that needs to popup. the question is do you have a screen assigned to the transition? Like this...

there really isn't an archive issue function. What exactly does archive mean to you? Maybe you can achieve your goals OOTB.

certainly. if you are using Classic aka Company Managed Projects then go to project settings > notifications. Review the various events that result in notifications and add other users/groups/roles to those events. See this article…

also consider simply setting up queues by Organization. You can label the specific queue to be the specific agent if you want. I am not a fan of auto assigning an issue to an agent unless there is only one agent that would ever deal with the issues. What happens when person is on vacation?

outside of some odd addon behavior or Automation, I don't know what else might explain this behavior TBH. your best bet is Atlassian Support I think.

AFAIK you cannot. The only thing I could offer is to create a new project and move your issues to the new project. However, feel free to contact Atlassian Support first to confirm.

1) actually there is a RT associated with the email request but it is a singular value 2) you must change the issue type before you can change RT as the RTs are associated with the issuetype. You likely will need to include a refresh action after the issuetype change. let me know if you get further or not. I have not…

no it does not exist (independently) in NG. and while I am here... NG is being rebranded as Team Managed Projects (TMP). Classic is being rebranded as Company Management Projects (CMP)...just need to start getting it out there.

I dug this up for you - what-are-issue-types . If you are not familiar with Atlassian docs I would recommend bookmarking support.atlassian.com. Once there you can select the desired product and search the resources for your topic.

glad to assist where I can. while I do love Atlassian products there is certainly plenty of "digging" opportunities. ;-)

theory - there are still issues associated with the user somehow w/in some tickets in the project: request participant, comments, mentions, etc. I would perform a through search on all occurrences of the user. TBH, i have been meaning to dig into understanding the Customer screen as it has me scratching my head at times. I…

The first screen shows only because they have issues associated with them. If they are not in people then they no longer have access.

Please share an image of your transition screen illustrating where you have associated the FE Resolution screen. Also, make sure you have Published the workflow after changes

Yes... you need to set the Resolution when closing issues. Not in you image it is not set. If it were you would see a green ✅ next to the green Done status and there would be a value qualifier, e.g. Done. you have two options (well more but we will cover the two common ones here. * edit your workflow and simply add a Post…

Something certainly is missing or horribly wrong. I have never seen old notifications going out. I did a quick search in the Community and didn’t find anything either. What is unique about these users? If you can reproduce I would consider reaching out to Atlassian Support to have them inspect things.

You cannot convert a project to a different template. You can reconfigure it to achieve the workflow desired.