Jack Brickey Expert

Hi @Sara Brauer , just check to see if you are indeed asking a Confluence question here. Could you provide greater detail on your use case and goal?

Hi @Destiny Amba , do I understand that you have a Kanban or scrum board and you are trying to show linked issues under (?) the issues that appear on the board? Or maybe you mean show children under the parent issue? What documentation are you referring to here?

You can create a variable and the compare to your custom field

Hi @Selva Praveen Elango , how is the custom field populated? Can you share a screenshot of your rule? Also can you state the condition you want to test for, e.g. check if custom field = current active sprint. 

Type in (story, task) and parent is not empty The above would resolve into any issue of type story or task where there is an epic associated to it. Note that if you have other types that you have defined to be at the story/task level then include those in the parentheses.

Hi @Floreana Di Trapani , yes understand. First are you using CMP or TMP project? You find that info n owner left corner. if you unmap the status in TMP it will indeed disappear for both the board and backlog. feel free to share a screenshot of the Columns view under board configuration.

I could see use cases for videos where you want to illustrate something that words alone or even an image doesn't adequately portray, example - demonstrating a UI behavior issue. the thing that is odd here is that it works sometimes and not others. clearly there is a variable here, just need to find it.

Hi @Ray Williams , I think this might need to involve Atlassian Support so the could actually log in and have a look.

Duplicate question 

Hi @Saili , indeed you can require all approvers to 'sign off'. Please see this article - configuring-jira-service-management-approvals 

Hi @Nanna Lauridsen , welcome to the community. Be clear this is not an official Atlassian support site, but rather a user community forum. With that said, I'm not sure I fully understand your used case requirements. Are you just trying to stand up a service desk for internal users or is this somehow a mixed use service…

Hi @Selva Praveen Elango , you won't be able to use native JQL for this at least dynamically. You could create a query for a specific sprint by using the actual start and end dates. If this an ongoing need you might consider creating an automation rule that adds a label for the sprint where the field is set to yes. Of…

Hi @Peter Walsh , first you may wish to avoid including emails in this public forum. For assistance you might reach out to Atlassian partners in your area - https://partnerdirectory.atlassian.com/ 

Hi @Devarajan Mani , you will need to reimplement manually in your production environment.

Hi jdyke@ipipeline.com , welcome to the Community. i would move your JQL condition into the Scheduled trigger. Do away with the branch altogether and use an If/else condition.

Hi @Dulika Weerasinghe , in the sprint report you can click on View in issue navigator and from there you can click Export. Note you cannot export a chart.

Oh, please note that my answer was for CMP. If you are using TMP then there is not a "Backlog" column to map statuses to. In order to include issue s on the Kanban board then in the Backlog screen you drag issues to the upper section. If you un-map any status those issues will disappear.

Hi @Floreana Di Trapani , you should have a Backlog column shown on the Columns screen in the Board configuration screen. You can map the desired statuses there.

Hi @Leonardo Alcantar , indeed that is the behavior as implemented. I have not seen any configuration option.

As you have described, it seems like something is off and possibly misconfigured. It would be a challenge for me to troubleshoot and would recommend you reach out to support for assistance.

I don't disagree @chrs . There are definitely differences between business projects and software projects. Now that they have merged JWM back with JSW and just call it Jira, it is my hope that things begin to congeal a little bit more. Historically, and even currently, I almost always gravitate to the software project for…

Hi @Wayne Shaffer , it seems you set up a free cloud instance. You don't actually need to do anything, unless you simply want to delete your Atlassian account altogether, for which I provided a link to the documentation below. A free account will eventually be deprecated if it is not used for several months. However, if…

Hi @Paula.Murphy , thanks for the clarification. So my question is where is time in status coming from? Is this is a custom field that somehow you're using automation to calculate or are you using an add-on that provides this information? This isn't a native field. I suspect you may be using an addon that is presenting…

Hi @Paula.Murphy , TIS? Are you trying to add a field to your issue screen? I am not sure what you are saying about the board option not showing. Can you restate what your goal is and what you are experiencing?

Hi @Ashok Shembde , I have used email for issue creation and comments in the past. What issue are you experiencing exactly. Here is some documentation that might help - create-issues-and-comments-from-email 

Hi @julius schulze , so what exactly is not working? Can you share the audit? Can you add a "refetch data" action after issue is created? * is the issue created n the correct project? * If so is the created issue transitioned? * are any of the fields copied? * do all fields exist in the in the SW project?

The templates are frequently being updated. Given my many years of experience developing products the unfortunate realization of documentation not keeping up with product is oh too real. ☹️

Hi @Marta Perez , if you are inquiring as to how to restrict a Workflow Transition such that no users can transition but automation for Jira can, I believe the following will work. Add a User in group Condition to the transition and choose "atlassian-addons-admin" in the group selection.

Hi @Martyna Majewska , welcome to the Community. You can manage Billing bu going to admin.atlassian.com for your site and select billing in the upper menu. You can also get to this by clicking on the sprocket/cog in the upper right and select Billing.

Hi @Wolfgang Deininger , you may have already done so, but if not reach out to K15t support