Jack Brickey Expert

I think (?) Lynn is referring to the “in app” notifications vs. emails. Those that are found by clicking on the alarm bell. But I could be wrong.

There is nothing out of the box that would allow you to automatically create tickets when a project is created. While there is automation it doesn’t have any trigger regarding project creation. If this is only a few tickets just doing it manually should suffice.

That is not possible to include within the description field itself. The way this is handled, which you probably already realize, is to create fields for those specific data points. That said maybe there is a another app out there that could achieve the goal you’re looking for.

This indeed seems a bit odd or rather it seems very specific to one project. Is that the case? The point being is I wouldn’t think you’d want to make those changes for all projects that are in Jira, but I could be mistaken. In any event your best recourse is to go to marketplace. atlassian.com and search for apps that will…

Can you share an image of what you are seeing when you login? Are all users unable to access any projects or just you? It may be a permissions issue. In which case you need to discuss with the admin to inspect this.

If the account manager is a licensed user then you can use automation to add them. Basically you would set up a trigger for every newly created ticket and conditions as you see fit to ensure that the action is only performed on the issues you want and then add the user as a watcher. Note if the account manager is a…

Hi @Annapurna Boggarapu , welcome to the community. This is a fairly open question That is difficult to answer completely. However I can give you some basic constructs to get you started and then you can start playing with it and when you have more specific questions come back and search the community for answers. There…

Try… project = GLOB AND resolution = Unresolved OR Sprint in openSprints() ORDER BY status DESC

It should work unless you have restricted access to only your domain. Are you saying that you’re testing and it is not working?

Sure as long as either * you have added the external email as a customer * you allow anyone to send in requests by email and the will be added as a customer 

This would be my vote if we’re dealing with a CMP. 

In just a few words use “create linked issue“. You can also use automation to update your JSM ticket when your JSW ticket is updated. 

You need to make a copy of the workflow then edit under inactive workflows then associate the new workflow with the desired issue types.

I think I was on that thread. My understanding is if user is on managed domain you (admin) can manage user names. If user is not on managed domain then it is self-managed at id.atlassian.com. If the user cannot modify please contact Atlassian support. 

Can you switch to diagram view and see if you can drag a transition from whatever status you wish to waiting for customer?

Options/ideas… * use emails to create issues * use JSM and make marketing team customers and have them use portal * use outlook addon to create issues from email, e.g. - outlook-email-for-jira 

Correct there is no way to modify that default view. One option is to create your own filter and use that. You can add a shortcut to your side bar if you wish to provide easy access to your filter results. 

Take a good medical pack with you.

If you must break the law, do it to seize power: in all other cases observe it. ~ Julius Caesar

😳 I remember the 60’s

Two dates… * November 21, 1963 - warn President Kennedy * May 15, 1997 - Amazon IPO edited to include Third date… April 3, 2021 - do not cut down the tree 😣

A couple of questions for you: * Are you sure that you have the validator on each of the workflows and the specific transitions that you’re actually exercising? * What specific validator are you using? It may be but that validator is actually passing. Are you using set the field must be updated? I think that would be the…

@Octavian Popescu , absolutely you can delete an issue if you have the permissions it’s a simple process.

There is very little that you can change on those boards. However maybe if you could be a bit more specific on what you’re attempting to do we might be able to assist further. 

If you are simply moving all projects to an empty instance then you can do a back up in the old instance and restore it to the new instance. However that will wipe out any data you have on your new instance. If you are wanting to merge the two then you would want to either look at the marketplace for an app or export each…

You can use built in automation to parse the summary and take desired action. 

Did you try advanced search … text ~ “my text” or comment ~ “my text”

You need to add the Field. If you don’t care what the value is for resolution then you can simply set a post function on the transition to Dunn to set the value of resolution to any value such as “done”. You also want to be sure to have a post function to clear the resolution anytime you move an issue out of done into…

I believe that is correct I would need to test and verify.

I have no clue what that is. However it appears that the add-on is upgrading at the moment odd indeed.