Jack Brickey Expert

You cannot do this 00TB. You can do it with scriptrunner as @Madhumitha N indicates.

What do you mean by dependencies? I think the answer is going to be you cannot but let’s see about that. If you are talking about dependencies between issues, while you can link issues with things like blocks or is blocked by those really don’t do anything other than provide some verbiage. Now if by dependencies you mean…

Assuming you are a general administrator… * click on cog in upper right * Select Issues * click on Issue types * find your issue type and click on edit * click on “select image” * save

As stated you do not have a simplified workflow. If you want to add a new status you must go into project settings workflows and edit your workflow add your status and the necessary transitions. Then on your board come back and map that status to a new column or an existing column.

Please share an image of your screen. Do you have a CMP or TMP? Is this a software project or a business project? The screenshot will help me answer these questions and guide you further. Note you will not always see Add status in a CMP project depending on your workflow. That is, if you don’t have a simplified workflow…

Not easily, at least if you post a lot. You can click on your avatar and view profile and then look at your posts there. You can also search using the search bar if you remember the title of your post. 

You will need an addon for automation or scripting. 

No. You need to create the story in the desired project and then set the epic link. 

It could be that the current user is in multiple fields such as Assignee watcher or reporter

No you aren’t missing anything. Unfortunately executions are counted regardless of success or the conditions. It is based on a trigger if the event triggers it decrement your 500 count.

Thanks for the reply. Indeed I wish there was more information on the algorithm used. I would also really appreciate the ability to configure this in some manner to make it more effective and ideally it would have some AI behind the scenes. I may reach out to Atlassian to get more info.

Unfortunately not. The cards are designed for brevity.

There are several posts in the Community on this. Here is one that should help answer - Outgoing-mail-from-own-domain 

Is this a CMP or TMP? If CMP go to project settings > permissions, manage sprints 

Go to id.Atlassian.com and log in. You will find the means to change your email. 

Check the permissions or the specific project under project settings to see if you have the necessary sprint permissions.

You can do that if you have a transition that bypasses the approval. In most of my workflows where I have approvals set up I also have a back door transition. In that transition I limit it to the agents that are working the issues so that they have a means of bypassing the approval. 

I also wonder if Atlassian might be looking to extend the capabilities of the new “similar issues“ that we see with your service management issues. 

I think this is JSM not JSW. Can you confirm? In JSM if the user has a license to access the application then they will see internal and public comments. The only way to hide internal comments from a user is if that user is a customer do you not have access to the application as an agent does. 

I am a bit confused with how you have set up the email channel in your project. here are some useful links: * add-an-email-account * how-does-jira-service-management-process-email-requests 

you need to change you atlassian id email - id.atlassian.com

for CMP go to project settings > details and view the url. at the end is the ID https://xxx.atlassian.net/secure/project/EditProject!default.jspa?pid=10601

Yeah I am not seeing anything that is out of whack here. Just to be clear if this customer create an issue from the portal he sees it but if he sends an email he does not correct? Is this happening to all clients in this organization? What about other projects? There is something fundamental I am missing here but I just…

So I assume that hd@xxxx.com is your email channel for the JSM project, correct? Further I assume that info@xxxxx.com is a customer of said project, correct? I don’t understand why you are going to the HD mailbox to reply. You should be replying from your I will email address as an agent. The point here is that a customer…

And ensure the customer is the Reporter

Can you go into admin - user management and inspect the user?

It is difficult for me to suggest a solution without understanding how you’re wanting this data to be presented. For example if you just wanna see a list of issues then you could use the filter results gadget on the dashboard and include the epic link column which would show which epic story is associated with.

Not ideal but here some things you can due today… * administration - user management - Jira service management, export customers and use excel to sort by last active. You could construct a formula to highlight customers to revoke access on * you have the ability to revoke access on customers

You may not be the administrator? Agents are not allowed to customize.

This is not possible at least out of the box. I’m also unaware of any ad on that I might suggest to you for this.