Jack Brickey Expert

I might suggest reporting this to Atlassian support.

You can’t set the Assignee to a customer. You would need to make them an agent. 

@Monique vdB , maybe an iOS thing but this is how my kudos profile appears….

Trying not to repeat myself here but are you trying to change the screen itself? if so what exactly are you trying to change about the current screen? Or are you trying to find out where to add the screen to the transition? * Change the screen - admin - issues - screens and find your screen and click configure * Add the…

So you simply want to change the screen? What exactly are you wanting to do? You can certainly add at the screen and have whatever field you want displayed on it if that is your goal. However keep in mind that screen is used on other workflows it will impact those as well. So if it is used another workflows you may wish to…

Consider disabling create notifications and opt for using Automation 

I’m not where I can test this out at the moment. However one thing I’m wondering is whether you have a default value set for that field or not. I don’t recall ever seeing select list indicating any value when I was doing a bulk edit. I may be mistaken but I have no clue as to what that value would be unless it was a…

the only support I am aware of is - https://support.atlassian.com/contact/#/ 

no it is not normally. it seems maybe someone has made it required in your scheme.

I suspect that you have they assignee field set to required in your associated field configuration or possibly a validator on the issue create transition of your workflow. Can you check both of these?

I guess I'm missing why he would not get an issue created notification email when I miss you was created. It may be something different server but I'm just not aware of. However can you verify the issue created notification under project setting/Notifications is set such that individuals would get notified?

I'm a bit confused. You have the ability to get email notifications when an issue is created. Is that not sufficient to achieve your goal?

try this... project="myProject" AND (component != XYZ) AND (component is not empty)

Yep but not available in Standard plan.

You can actually reach out to Atlassian support and they can change it for you. Note there is a limitation on them doing this. I have heard once and done kind of thing.

I wish this was for cloud too. 🙁

What does the failed message say in the email log? Why are the emails not resulting in tickets?

How do they transition to “backlog” status? Is that manual? If so how is it different?

Go to id.atlassian.com and change your email address. Now if your Jira instance has the domain verified then your admin would change for you.

You need to edit the Sprint field and remove the current sprint. The easy way would be to clear the field but the downside is you would loose any historical sprints as well. So the trick here is how to only remove the current active sprint. Now, my question here is what is driving this desired behavior? Why not simply…

Here’s an idea you can try. Why not handle the receipt of that email outside of JSM and forward to your JSM via a different email. In that way your email is coming from, let’s just call it customer@yourdomain.com which you would set up as a customer in your JSM project. Then your agents could change the reporter if needed…

No, he need “transition” issues. “Move” is the ability to move an issue to another project or different workflow.

Your JQL is flawed. Try this… project = 11309 AND ("Region / Domain" = "BHS3 (AD)" OR "Region / Domain" = "BHS (region)" OR Building = BHS3 OR summary ~ BHS3) AND (status not in (Resolved, Closed) AND assignee is EMPTY AND issue != DO-12456 however, I would suggest you consider a more maintainable filter.. project = 11309…

JSM will indeed ‘drop’ those emails. AFAIK, you cannot change in JSM, nor would you want to, IMO. I am a bit confused by your use case. Can you explain further? Maybe there’s an alternative solution here.

Yes he needs to have the necessary permissions. Update to include him, e.g. add him to one of the groups or roles that does have the permission.

Hi Anthony, Can you go to project settings/email requests and click on the view logs? In their inspect for failures and see if you can find one associated with the from email that is causing the issue. 

AFAIK, you cannot use Automation to change/modify/effect the available choices of a select list field. I am wondering if either using a cascading select field or multiple select fields would work for your requirements?

A CMP project allows for this via board settings > card layout. You are limited to 3 fields.

My first guess is that this is not pointing to a bug. Rather I suspect you have edited the board filter impacting the issues shown in the board. When you say you added a custom filter could you explain a bit more about what you did exactly? Also is this a CMP if so could you please share what your board filter looks like?

It depends on what you mean by integrate. However there are a lot of posts in the Community on this topic and I would recommend doing a pit of searching using the search bar. As I recall there is a good article produced by Atlassian on this topic as well you could search for that under support.atlassian.com