Jack Brickey Expert

We don't have access to the Jira mail handler log. can you explain in greater detail what is going wrong? Can you share your mail handler configuration and how does it differ from the one that is working?

Note, by adding the column you are not adding a status. You must first add the status in your workflow and the drag it to the new column.

Agree, I would check the workflow for the existence of the status.

Hi @Daniel Mariano , below is what I see which includes an image icon though there is an add image in the drop-down. Once selected I am prompted to upload. I would suggest reporting to Atlassian support via the link above. Though it is odd that it works for others.

Could you share a screenshot of the column configuration screen under board settings?

Hi @Sherwin Soriano , yes, indeed you can do this by using different field configuration schemes.

Hi @Strato Christodulo , are you using a company managed project or a team managed project, look to the lower left corner for the answer. In the company managed projects when you add a column you map one or more existing statuses to that column. 

Hi @Daniel Mariano , could you please check another browser just to eliminate the possibility of a browser issue. Sometimes browsers or extensions can cause the issue. if the rest of your team is seeing it, then it is not a bug within the software for your specific instance.

https://id.atlassian.com/manage-profile/email 

You would need an addon app for that. I did a quick search and found this user-management-for-jira-de-license-inactive-users I do not have any experience with the above addon and there are others to consider. https://marketplace.atlassian.com/search?query=inactive%20users 

Hi @Fede Moreno , the way I would approach this would be to have two fields and not present the second to the customer for selection.

Hi @Yaneth Emilse , welcome to the Community. I am unsure what you mean precisely. * what are you referring to by "schedule"? * what defines date start and end for you? * where do you wish to record/display these dates?

Hi @Sushmita Chakraborty , this depends on how you define "time spent". If you define by time in a given status you could consider an addon app or leverage Automation and a custom fields that record entry and exit date/time. If time spent is the delta between created and resolved then automation and a custom field could be…

I don't see any current report of Confluence degradation on status.atlassian.com. I am not experiencing issues FWIW. If indeed the add image is missing and others on your instance are seeing the same please report to https://support.atlassian.com/contact/#/ .

Hi @Abhishek Chouhan , have you ensured nothing is in the archive or trash?

Hi @Daniel Mariano , could you share an image of the menu when in edit mode?

Hi @Parrish Fessler , a few questions * are you on a Company Managed Project (lower left corner illustrates)? * did you associate the new screen to the Epic issue type? * did you follow Atlassian documentation? * can you share an image of project settings > issues > screens?

Thanks for sharing your findings!

I am definitely not a fan of either Task or Work item. Task is already taken as an "issue" type. For me "work item" sounds goofy and I would debate that it doesn't improve on where "Issue" may fall short. Maybe "Item" but to me that is so generic. The challenge is that with Jira/JSM the options are so diverse that there is…

What about triggering on issue assigned and a condition of the issue being in active sprint?

Hi @Chris C_ , it has been a while since I connected teams with a JSM project. However, I do not recall any specifics that are associated with incidents. Are you using an ITSM project where Incidents come into play? How is that presenting itself in Teams exactly? FWIW - connect-microsoft-teams-to-your-service-project 

Hi @Akshit sharma , welcome to the community. Unfortunately, based on the information you have provided, I am unable to ascertain what might be going on. Please take a few minutes and provide more details of what you are experiencing. Feel free to share a Screenshots to help explain the situation. Thanks!

Hi @Evert Morren Atlas Admin , are you trying to restrict Customers or Service Desk team members? You can manage Customer permissions under project settings > customer permissions - Customer sharing. For agents and other licensed users you can use Manage watchers permission to prevent users from adding Watchers but I do…

Hi @Yağmur Erek , Sol üstteki karelere tıkladığınızda uygulama değiştirici menünüzde Jira'yı hiç görmüyor musunuz? Projelere ve Tüm projeleri görüntüle'ye tıklarsanız Jira projelerinizi bulabilir misiniz? Gördüklerini paylaşabilir misin?

Awesome @David Friedrich @thanks for sharing!

You would need to check the Marketplace for possible solutions to meet your requirements. 

@Tinker Fadoua , great article! Thank you for sharing. 

Got it, thanks! I know it isn't ideal but what about a process change that requires the agent to insert some unique text in the email that could then be checked by an automation condition?

Hi @Tiberiu Mozes , unless something has changed you cannot configure the sidebar to remove Components. Timeline is a feature that can be disabled while Components cannot be disabled.

Hi @David Friedrich , I do not believe so but maybe you could explain your use case as there may be a different way to reach your goal.