Jack Brickey Expert

Yes this sure seems like a browser issue. Have you tried another browser to see if it works there? How’s your browser updated recently? I was just reporting this to Atlassian support directly.

You can’t export dashboard out of the box. There are plug-ins that allow you to do this such as - better-pdf-exporter-for-jira but that is a bit pricey for my occasional need. There may be other options so check the Marketplace. The option I use is to take screenshots and paste into a doc. Easy and cheap.

Are you simply wanting to see if the rule triggers or if it would execute correctly? There’s no way to run a test Automation but not hav it perform the action. However, what I would suggest is to remove or comment out the action and execute the trigger and see if the conditions pass. This tests the trigger and the…

edited…. I just saw that you are on server. As such I doubt you have automation for Jira. However if you have any type of Automation or scripting add-on you should be able to keep the same thing. Have you tried using Automation? I would simply set something up where shoe is created he would trigger can you set up any…

A couple of things to be aware of: * this is a system setting So it will change it for all projects and * I need to be a system admin to make this change With that said you can do this under the admin settings - issues - priorities

If you are asking about the new issue icons you might want to follow this issue JRACLOUD-74639 

as an Administrator go into admin/user management find the user deactivate their access

Then you need to ensure that the customer is a Request Participant rather than reporter. Still be sure the Customer request type is set 

User names do not begin with the @ . please share a screenshot of what you’re observing when you’re trying to create your username.

Share a screenshot. 

My first troubleshooting tip would be to look at the history tab of each and look for clues, e.g. who created, field differences etc

Unfortunately you can’t share with “user”. You would have to create a group and just have the one user in it.

Never even heard of Hugo so tried google and found several links to Hugo site discussing the topic. https://support.hugo.team/article/353-about-jira-hugo I am suspecting you need to go to admin - system - webhooks area to complete the process but unsure..

You get insight with premium. Have you considered that option?

You can’t rename an all transition, however you could achieve this by foregoing the all transition and simply making a transition from one status to the canceled status and reusing that transition from all other statuses. In this manner you can name the transition whatever you like.

It is not currently configurable. There’s a long-standing open issue on this - JRACLOUD-7582 Depending upon your requirements you might consider using a text field. Of course that comes with its own set of challenges.

BTW, i’m not a fan of this implementation. It’s one of those “exceptions“ implementations that someone chooses to put in the place. For me it just causes confusion and unnecessarily so. 

Yes indeed that is the case @Daniel Ebers . I was discussing that over in a Slack channel with some peers. I have never noticed it before however.

Either he has some quick filter on or there is some issue security at play here. One suggestion would be to use the underlying filter for the board and paste that into an advanced search and see if he can actually see the issues assigned to him in the status for the column.

Glad to help Raymond. One final thing to note that you may or may not be aware of, is that the banner is for the entire help center not a specific portal. So changing it will change it for all projects. Your admin may not wish to do this for obvious reasons.

I might suggest reaching out to Atlassian support - https://support.atlassian.com/contact/ 

I suspect that is the case. If you have Jira admin permissions you can access the Admin website via the cog in upper right corner of the app next to you avatar. ultimately you should see a customize screen like this and the banner option appears under the circled option.

In the app I use I can @mention in the task but not assign. It may be possible with other apps but unsure. If assignment is important then sub-tasks are the way to go for sure. What I have done for Onboarding is to create multiple tasks and assign to the owner of all checklist tasks, e.g. HR, IT, Hiring Manager,…

Thanks for the additional context. No you could certainly have two different transitions (manual and auto reply). In that case, to accommodate automation goal, you could have a custom field (auto reply) that is set to true if the auto reply transition is used. Then the automation condition could check for that and issue…

LOL…it isn’t the first time. 😂

Yes this is possible. I recommend you familiarize yourself with smart values. give it a try and come back with questions if you hit roadblocks. FWIW, I have a similar process for Onboarding new employees but I chose to use a checklist addon as it works better for my use case and is easier to setup and maintain.

If you are a Jira admin when you access the portal there will be a “customize” button on the right side. If you do not see the button you don’t have the necessary admin permissions.

One question that comes to mind here is how would you trigger the automation in a way to give the agent time to manually respond? The answer would be that your automation for the auto-response would have to be one of the following: * a manual trigger - a rule that can be triggered manually by the agent from the delis sue…

You need to ensure 2 things: * the Reporter is the Customer that is trying to view the issue in portal and * the Customer Request Type is filled in properly 

Yep all is right with the world now @Monique vdB !