Jack Brickey Expert

Why would it be set to Jira? That is not even a request type by the default. The point is that when you move an issue the proper request type is unknown. You need to set it post move. If you click on the Request type you should be presented with options associated with the current issue type.

Ah…so you are on the free version thus limited support to Community. I will see if I can tickle someone that works for Atlassian. 

That is the resolution field. What I suspect is happening here is that at one point your task was moved to done and the resolution was set to completed. However that task was reopened but your workflow does not clear the resolution field. This is important to correct. Go to your workflow under project settings and edit the…

So if the “changed by” is incorrect I wonder if it is some automation rule that is owned by Peter. Can you check on that?

I’m not exactly sure what you mean by the request button. However I suspect the answer is you cannot. There’s very little customization you can do with the specific text fields in the portal.

You can use your profile as the location. Then you can use “add item“ in the sidebar to add a shortcut to the URL for that board. you may find this useful - Multiple-boards-in-Business-and-Team-Managed-Projects 

You can’t change the from email you could change the template to specify who is sending it. Another word it comes from your Jira outbound email but you can add a signature that specifies a certain person.

Yes… his example CSV shows 4/5/2021 18:19 so that should be M/dd/yyyy hh:mm I think?

I don’t. I have not used Scriptrunner for many years. However there are posts in the community on this so a bit of searching should produce results.

Sorry it seems you have the full year? So M/d/yyyy maybe. However if your source has “0” in day field, e.g. 4/03/2021 then it would be M/dd/yyyy…I think. I believe there is a link that The import provides for formatting?

JQL does not allow for date compare. You will need an addon app, e.g. Scriptrunner 

TMP = next-gen CMP = classic Atlassian renamed the project types 

Can you try using M/d/yy h:mm in your format during import?

You can change the customer notification emails under project settings - customer notifications. Is that what you seek?

AFAIK you cannot. Those are ‘artifacts’ of the chosen template. They are associated with Opsgenie I think.

Not OOTB. I did find this free addon that you should try. I have not tried myself site-statistics-for-jira-cloud 

That seems rather odd. If you simply run the query do you get some results? One thing I would probably try is to simply create a new filter and set up a new subscription and see if that has any different behavior. I would also consider adding a different email address to see if that address receives the results.

nope... What you are displaying is the"issue status". You must set the epic status to done.

Sorry I guess I misunderstood. I thought you simply wanted to add the document link to the page. Rather it seems like you want to add the text from the document directly into your confluence page. In that case I personally and typically cut and paste information in depending on formatting between the two.

you can drag and drop too

You need to set the"epic status" to done. This is not the same as the issue status.

Community is unable to access your site. This is a public forum. If you need Atlassian support please go to https://support.atlassian.com/contact/#/ it seems you are having an issue with you and your backlog for various projects. If you could provide more information on this and maybe some screenshots it might help.

So obviously you cannot assign to a group. But it sounds like you want to choose someone within the group. Unsure exactly what your algorithm would be for that such as random. However there’s nothing inside automation that would allow you to select a member from a group so you would have to manually manage that within the…

Unfortunately not. When I use this widget once before I did find it annoying that her user had to start typing something before anything appeared. It would be good if you could set default customer request types or most frequent.

Hi Andrew, I am unclear what the issue is with their ability to see the portal. If they have browse permissions but are not customers and don’t have create permissions then they can only view in the app.

Severity is not a default system field. So I’m assuming that you have a custom field for this. As such it is not gonna be in sync with priority unless you create some sort of automation to force that.

You simply want to trigger on a field change event and you want to choose status as the field. Then you can do an If/Else block and inspect the current status and set the assignee accordingly. Give it a try and if you have issues report back here.

This seems like a browser issue. Is it repeatable on other browsers? Regardless you might want to report it to Atlassian support.

Got it! Thanks for sharing more details. To be honest I haven’t needed any reporting capabilities beyond what is in place today. Are use a combination of built-in reports and creating dashboards to track how the team is performing. Hopefully others will pass by here that have tried additional reporting add-ons and chime…

There are a lot of great apps out there. However I never consider adding an app until I have a problem that I need to get solved that simply is unsolvable out of the box. it used to be that I would recommend an automation Or scripting app, however now that A4J is built in there generally not a need in my case. are you…