Jack Brickey Expert

Share a screenshot of what you are looking at. Here is where you should be and what you should see. Note you may not have full admin permissions…

@Veronique DUFOUR , the first two are defined by your current standing in the Community while the last has to do with actually being an Atlassian employee. Community Member - any user in the Community that has not yet obtained the Community Leader status. Community Leader - defined in the Community FAQ as “The most…

Thanks for sharing @eleanor kerman

Yuck! To what end? That seems like a lot of work and would end up with a Frankenstein. Your created date would be wrong, history tab would show the original info, etc. I definitely would not do that.

First off welcome to the Community where your questions are always welcome. So in fact you cannot reuse an issue ID, there is no way around that. What you should do is simply set the duplicate as Done (status) and Duplicate (resolution). Further, while there is the ability to delete an issue I almost always advise against…

Awesome work!

Perfect!

I don’t disagree here at all and see value in your ideas. I recommend using the feedback feature to let Atlassian know. Having said that I fully expect there are suggestions in Jira.Atlassian.com on this.

There is a lot of discussion around this topic and Atlassian is working to improve the behavior. There are a number of post in the Community on this topic so I suggest a bit of searching. Here is one article that might be of use - Quickfix-Solve-Duplicate-Tickets-from-Email-Replies-with 

TBH I am not using issue security but am quite surprised to hear that any filter default or otherwise would show issues to a user that stand in conflict with the security scheme. @John Funk , you use security schemes I think? Are you seeing this behavior? If so this should be a bug that needs reporting.

Unlike the results of an Advanced search where you get an ‘excel-like’ table presentation, the Backlog view does not present a sortable list by column heading. As Trudy points out sorting is done by “Order by” within the underlying filter. If you use Order by Rank then you can drag and drop issues within the list which…

I haven’t used stakeholders before. I went to the documentation for Smart values but I didn’t see stakeholders. I assume you have validated it? I see your last comment seems to indicate it’s valid but my question is does it actually produce results?

I’m tied up at the moment and it would take me some time to play with myself. There are a number of posts in the community that might be helpful and there’s also the documentation I would highly encourage you to become familiar with; specifically smart values. With that said here is one community post that I found useful…

I have never tried to display the rank in the detailed issue view as it is not consumable. For example here is one rank value 1|hzwd7b: I do display the rank column in some dashboards only so I can sort on the column.

Yes understood. My question comes down to how are you categorizing issues today or are you? Do you have some custom field that you use to Characterize an issue? If so then you could use Automation to update the assignee based upon the value in the field. The point here is you can easily assign issues to individuals based…

What is the second image from a kanban or scrum board maybe? Does the issue show in the backlog? How are your statuses mapped to the board columns.

I suspect what is happening here is that customers are opening a ticket via email and their carbon copying other customers. When they do that the first issue was created as expected. However other customers are replying to that original email. As a result those replies are seen as new issue reports. If the customers were…

There are a number of ways of doing this it really comes down to what your conditions are. One way is to use components and set up a component lead all issues under a specific component will get a sign to a specific component lead. Another way might be through automation. You could set up automation every time an issue is…

TBH, I am not sure. I was suggest searching the community for possible solutions

Please explain as I am not following.

Individuals can only see issues that they have permissions to see. For example if Fred doesn’t have access to project tempo then any default filters that might include issues in that project will not be visible to Fred. However maybe you were seeing something different? If you could give some real examples of where you’re…

What displays in reports and queues is governed by the underlying definition of those reports and queues. Without seeing the details I would suggest looking at the underlying JQL filter query and then assessing that against a specific issue you created to see why it’s not showing up. For example it might be that it is…

Is this a CMP project? Assuming so, what displays on the project board is controlled by the underlying filter. So in this case if an issue is not showing on the board you should inspect the boards filter and why the specific issue is being excluded. I can assist further if you can provide more details about the issue and…

@Kieren , it would be great to have a webinar to cover this change and allow for Q&A.

Your best option, I think, is to click on the ? As mentioned prior and click on what’s new and then watch that page.

Unfortunately no. If you happen to be on jira cloud premium then you have the option to delay updates until you’ve had a chance to test in the sandbox. This feature would likely give you more exposure to what is being updated. However you can click on the “?” In the upper right and there is a link in there that will give…

Likely that is the culprit. As a test let’s remove sprint from the field list to copy over and see what happens. I think you may also have an issue with the status transition but let’s solve that next. 

Great article @Daniel Ebers . Thanks for taking the time to share with the Community.

No this is not possible. You don’t have much control over what is logged.

Is the sprint field part of your JSM project/issues?