Jack Brickey Expert

I have never attempted to import formatted text or rather concern myself with any results. Most of my imports are simply to retain basic historical data. I found this issue that might be related - JRACLOUD-73508 maybe others have had more direct experience with importing formatted data and will chime in.

To be honest I have no idea what status date is. I have never seen it in my instance. Maybe it is associated with an add-on you have or something new that I have not witnessed. Maybe it is associated with a certain type of project. Does this field show in the detail issue view of a single issue?

Hi Jim, I’m sure where you’re looking for the term backlog. Generally this is associated with your various boards. For instance with a scrum board you have an active sprint view and a backlog of you. For kanban projects you have a kanban view and a backlog of you. can you share more information about where you are seeing…

So now that I’ve open my eyes and I actually see status date I suspect this is a custom field. To verify that, assuming you are a Jira admin please click on the cog icon and select issues then custom fields. See if status date is listed as a custom field. now, assuming it is a custom field then you really need to find who…

So I get the export to CSV part but I don’t see “statusdate“ anywhere on the screen image you showed. What am I missing here? Can you show an image of where statusdate is actually displayed? nevermind. I’m blind apparently 

This is a scrum project for you. Kanban does not have this feature.

Let me reiterate- My suggestion is to get rid of the canceled status altogether and replace it with status done and a resolution of canceled in this way all completed issues will have a status of done and the resolution of those issues will vary depending how/why it is considered done. if you want to maintain cancelled as…

Automation will not provide a solution to present a modal pop up. Automation is like a post function it reacts to a trigger such an issue transitioned. You could consider sending an email notification (within the automation) to the person that triggered the last event. However in my opinion that email notification soon be…

Are you by chance using TMP projects? TMP doesn’t share the concept of epic link. Rather those projects use Parent for relating TMP tasks to the epic.

I am not familiar with “statusdate”. Is this a custom field? If so maybe the field is meant to be populated via a post function. You mention you have Requests export for JSM and I searched the docs for that field without any results.

I think That you will need to consider automation for this. The question I have particular for your second requirement is whether it involves a transition. If so then you can set up the automation rule based on the transition. You can easily transition any linked issues to the same status of the triggering issue and you…

Are you on CMP project? If so you can use Automation in combination with a custom date field and workflow post function. Here is the concept: * the custom date field (ex. “Entered Status”) is updated via a post function on every transition to include the date time of the transition. * For the automation run a scheduled…

Understand. You should consider using the Excel or Google Sheets jira extension. You can more easily pull your data and with Sheets you can even schedule the query.

You could test out the format on minutes… */5 * * * *

Not that I am aware of.

Does it mean the same thing as what? As what you were looking for? I believe so but only you can say for sure via your testing. 

Should it be….? Haven’t tested… 0 9 */2 * * minute hour dom month dow note the time is GMT so if you want local time add offset.

By design it should be fine. I have done this successfully before without and observed adverse effect. However I cannot say my testing was extensive.

In CMP yes as the image below illustrates. Well…community is acting up again and not let me post an image. I will try to do so in a bit. In the meantime if you just go to board settings in a CMP scrum board you will be presented with two options one for backlog and one for active sprint.

I don’t think that’s possible.

Not sure I follow. You can do the following which returns the issues that have links of a given type… issueLinkType = "is blocked by" 

I have not experienced this make sure that you are in fact logged in. Otherwise yes you will need to contact your admin to open a support request. I would also check with others to see if you still think the same thing

Only Jira users via that method. Non-Jira users are possible via automation.

While it is hard to say for sure who my favorite is, I would like to offer up Jean-Claude Killy as the one that probably influenced me the most at an early age. Yes I am dating myself. I remember as a youth watching him ski and a friend and I would go out and strap boards to our feet and ski down grassy slopes pretending…

What action are you performing where the change is not refreshed? Most edits are immediate in my experience.

Tsta es una pregunta frecuente en la comunidad. El problema es que el problema Chi no está en el tema de los correos electrónicos posteriores. Lo único que puede hacer al respecto es capacitar a los clientes y, más allá de eso, cerrar los duplicados como duplicados. A continuación, puede agregar a los otros usuarios como…

@Hannes Obweger - JXL for Jira , if you happen to represent the company it is important to declare in your post. Unsure if that is the case as your name doesn’t include the company nomenclature.

Reach out to Atlassian Support and select Billing option. 

You cannot hide fields based on request type. You can define what fields are shown on an issue type level. I guess the question you need to ask yourself is do you care about the extra fields that appear in the view screen? can you train your agents to fill in the proper fields based on the request type? If so then they can…

Here is the other post where I engaged on the same topic. Angelica, from Atlassian, responded explaining basically exactly what we have determined here. Not-able-to-find-Raise-a-Request-in-agent-portal