Jack Brickey Expert

My goal was to get a better idea of what screen you’re actually looking at. Unfortunately with that highly cropped image I really am unsure where you’re at. Maybe you could just give me a URL link of where you’re at. Obviously cutting out your domain name. on the other hand here is where I see change password… * click ⚙️…

Nice subtle plug Nic. 😂

Please share a screenshot 

what you’re missing is training/experience. 😉 The cog is reserved for site admin/Jira admin users not project admins. as a project admin you can access “project settings” in a given project. The link I provided to workflows above should guide you and how to access an edit given workflow.

That doc is for “Server” and you appear to be on Cloud. Were my previous instructions helpful or do you still have a question at this point?

JSM come in Free, Standard, Premium and Enterprise tiers. Each provides increasing levels of features, capacities and support. Read more here. Regarding having sales contact or other, I certainly understand the desire. I recall when I first started using their products many years ago I had a similar opinion. However that…

There is no such functionality out of the box. You would need to look at some sort of add-on to see if it meets your needs. Check the marketplace.

You cannot edit the columns in the default issues filter for a project. You can create your own filter and arrange any columns you wish. Then you can add that filter to your side bar for your project using the add item and pasting in the URL. Be sure to share your filter.

Please share a link to the documentation where you see this. It may be all documentation but if it does exist I would like to refer it to Atlassian so they can correct it. What you can do under user management is go into the details for that user select… And prompt them to reset their password. Now if this is a customer…

You might consider disabling and using Automation to notify reporter conditionally. trigger - issue transitioned conditions - status in (a,c,d) action - send email to reporter and participants 

forr any issues that were created with the wrong reporter simply go to the detail issue view for those issues click on the reporter and enter the correct user. If the user does not exist you will need to add them.

Correct! I will edit my mistake.

Project admin permissions: project settings > people , Find your name and in the drop-down add administrators to your permissions. This will give you project administration permissions not site administration Permissions. Permissions Editing the workflow things to know… * statuses for CMP are global so if you were to…

Are you using CMP or TMP project? CMP - Yes you can control receipt of new tickets via the notification scheme. You simply need to ensure that you are in a group or role for the create event.

Ok, I suggest you discuss this matter further with your site admin’s and see if you can get permission to update this one project as a project admin. Or it may just be easier to have them make the change for you. Especially if you have no experience updating workflows.

What I recommend is to set up notifications to go to the “team“ and then instruct your team members to set their personal settings to only receive notifications for the issues they are assigned to or interested in. This is found under the users avatar and personal settings.

First question - how would you have sub-tasks already for an story/task just created? Also, check the audit log.

Contact Atlassian Support as they are the only ones that can change at this time. however as you are on a free account it is likely that your only recourse is to: leave as is or open new account and use backup/import.

That would equate to request types then. Automation is definitely the way to go however as I see you are free you’re really going to be limited here. Ultimately I think you’re gonna be looking at moving up to standard or changing your requirements. for example you could use queues as you pointed out. Define the queues…

That view is non-editable as far as columns. You can create your own filter and add whatever columns you want. You could also add a URL to that filter results to your side bar of your project using the add item+ button.

True but you could copy the workflow and move away from shared WF.

How would you plan to auto assign issues? Would this be random or would there be specific theories of responsibilities by agent? The solution I would recommend depends on the answer to my questions. For example you could choose to use request types or something other field.

A truly amazing athlete.

In my cloud experience the customer will not receive any notification until the request type is set. Please try setting it during use of Create (must include in create screen) or try the raise a request.

Question, when you create the issue on behalf of the customer are you setting the Customer Request Type at creation? Have you considered opting for using Rasie a request vs. Create? 

Assuming you have admin permissions, can you check the global browse users and groups setting? You can find this here… <your site>.atlassian.net/secure/admin/GlobalPermissions!default.jspa

Unless OBE can be declared on an open issue then maybe a custom field?

As good a guess as any!

That sure seems buggy to me. Beyond what Hana suggests above, which is excellent by the way, I would suggest trying to re-create the rule from scratch using the proper assignee and see what the results are. That has to work. If it works and depending on what the results of the audit log show I would suggest opening a…

Hi Florence, I’m sorry I really don’t understand what overtaken by events means. Maybe this is some industry term but I’m just not familiar with. Regardless how is OBE condition captured in Jira?