Jack Brickey Expert

Thanks. So you’re on TMP. Now if you don’t mind please share an image of your board. I have a test TMP project and verified I am seeing the avatars of the assignee.

Thanks for confirming that. I assume you have checked the project settings customer notifications? The other thing I would check is to create a test customer and run some tests to observe results. Or if you can get one of the customers that you know are experiencing the issue to test with you all the better. I would also…

Thanks olive. Now could you test with one issue and do the same transition manually? What do you observe? Do you get a model screen asking for fields to be completed?

@Maxime L , please share what you are seeing. I suspect you may be using a board that is not configurable.

You can manually move them or should be able to. If that’s not the case please let me know. However I assume you were looking for an automated means of doing this? Unfortunately there isn’t a means of doing that as of yet. However Atlassian is aware of this clutter and is actively working to resolve I believe.…

Can you share your automation screenshot and audit log?

To be honest there’s a lot to unpack here to get to the best solution. I’ll share some questions and thoughts with you below that might help steer you in the right direction. Ultimately my ability to give you a definitive solution is not possible in this forum. * Do you want or need to maintain communication on the…

Muthu, maybe if you step back and convey what’s your real goal is there may be another solution. In other words instead of focusing on the implementation let’s focus on the actual goal.

What is best is always highly influenced by what works best for you and your team. However let me give you some input that might help you decide. first if you have two disparate teams, one that does the triage and maybe a development team that would do the patch then often the best option is to use your service management…

You might review this similar discussion- Exclude-weekends-in-JQL-Query . Phill’s input should prove useful.

Such a concept would have to be done outside of JSM. You would have to use a different incoming email handler and then forward any emails that were post processed to JSM. You might consider using an ad on email handler such as JETI or JEMH.

I would try to re-create the first board completely from scratch and just see what happens. Do you be sure that the drop-down name does exist and has the proper capitalization.

Ok, I will refer to them as 1,2,3,4 here. I am guessing that 1 and 2 are associated with the boards that are not working? While 3 and 4 are working. Regardless I don’t see anything strange about these filters that would explain the problem. However, one thing that would be interesting to try just for grins would be to…

First are these users customers or do they have application access through JSW/JWM license? If they are customers please check two things: first that they are the reporter of the issue second that they were customer request type is set. 

wait, so you're saying you have three different boards for this one project and two of the three are working fine? What I would like to see are the three filters that define the boards. I would also like to see a screenshot of your swimlane configuration for all three boards. Something has to be unique about the one board…

There is it a recommended browser necessarily but certainly I've seen browser interop issues in the past so it is one of my favorite things to rule out when I see oddities like this. If you can find a way to make this repeatable I'm sure that it Atlassian would appreciate seeing this first hand and as such I would open a…

Something isn't adding up because what you want to see, I think, is what you should see. If you do swim lane by stories you should see the story at the top and all of his children listed within the swim lane. Just to be clear in the image that you presented that's what you actually see do all of those issues have some…

here are some articles you might want to become comfortable with: * how-do-jira-permissions-work * TMP-permissions basically if you wish to limit an individual to a specific project then ensure that the user does not fall into any role/group that has permissions to other projects

@Todd Anderson , that was my expectation.

@Nathan Hazout , you won't see on Free version. I didn't include in my response based on your declared subscription. 

I would suggest that you look at the dashboard two-dimensional gadget. You could set the Y-axis to be your component field or labels and the X-axis could be status.

What are you actually seeing on the boards were you have a group by stories? Are they just blank without the underlying sub tasks or what exactly?

Have you observed this yourself? What browser is she using? Reproducible in other browsers?

Archiving is a feature in Premium subscription.

That is certainly unfortunate. 😒

likely you don't have Manage Sprints permission. Here is what you should see if you are using CMP project. it is similar in TMP.

@JRodney Estrada , the link you provided above, and the associated image, reference JSM not JSW/JWM. In JSM you do have individual workflows per request type. 

Currently in TMP there are only two possible workflows. One for Epics and one for all other issue types. In fact the one specific for Epics was just recently added. I suspect that we will see workflows per issuetype coming in the future.

Arcolia, as I indicated the Concept of a backlog especially in the form of a board is foreign to JSM. How are you define the backlog Q depends on how you define backlog at all in this GSM project. For example maybe you have a unique status called “backlog“. In this example you might define the queue simply as - status =…

Based upon what you have conveyed here it seems to me that JS would be an ideal solution. each Agent could be represented by a consultant I think. You could set up Organizations within JSM to include each client.