Jack Brickey Expert

Only in the case where you have shared permission scheme. In that case you update your permission scheme and all projects that use that permissions game will allow the Finance team the necessary access. Now there may be a marketplace ad on that supports this but I am not personally familiar with these.

You can’t change the default business board however you can create an additional kanban board that will have the configuration options. You might find this article I wrote a while back useful - Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet! 

There are two ways you can do this. You can simply click on the component field and enter your component. Or you could do a bulk edit assuming you have permissions to do so by just running a JQL filter to find the ones missing a component and then clicking on the… And selecting bulk edit

No there’s really no difference between the free version and the standard as far as problems would be concerned. However, with free your support is limited to the community and that’s what I was really getting at. You won’t be able to open an issue with Atlassian support under the free version. Now there are certainly…

Hi @Mauricio Ferreyra , i’m on sure if I follow your concern or question. Are you saying that there is a lot of white space in the board view that could be and should be otherwise populated with pertinent information? Keep in mind that some of the white space will be impacted by the size of your screen. If you shrink down…

So the epic name and color as well as the epic link fields or actually associated with CMP projects. For TMP projects you use Parent for the epic context, project = xxx and parent = epic-1. However this will only return the tasks not the subtasks. To the best of my knowledge you cannot retrieve a full list of the issues…

In fact this really should work. Have you attempted and found it not to work? 

Hi @Stanislav Novokhatko , I'm not quite following you here can you please elaborate? Are you trying to construct a JQL filter in the advanced search screen? Also, is this a CMP or TMP project/issues that we are dealing with here?

Indeed TMP and CMP are quite different. In fact I would say they are different products. TMP has evolved and will continue to evolve bringing new capabilities pretty much daily. With that said, I almost entirely use CMP because I need that flexibility, and TMP wasn't even available when I started. I don't agree that CMP…

Nenhum modo escuro não é suportado ou planejado no momento, pelo que posso ver. Aqui está uma sugestão aberta e uma resposta da Atlassian - JSDCLOUD-7937 ele é compatível com o aplicativo Mac Jira.

Yes that looks like the old View or possibly a server instance. 

cool. I never have noticed that before. Might be useful at some point in my life. As to your question I can't say for sure. It seems like most of the options on the right-click do exist in the detail view. I would have to say they just have not implemented it in that view. I did check jira.atlassian.com for any reported…

ah geez. :-( Thanks for letting me know. I would go ahead and close this Post out

Correct

Thanks for all the details. At this point I’m out of ideas. It sure seems like something on the customer side if everything else is as you have mentioned. It might take that Laskin support to look into the detail logs on their side to see if the email was actually sent.

Please reach out to Atlassian support directly. Are you by chance on the free version of JSM?

I am not sure exactly what you mean by the bar. However I suspect you were either looking at some Server documentation or an earlier cloud version where the transitions were buttons. In today’s Cloud version transitions are all in the drop-down. If I am misunderstanding your question please let me know.

Can you create a new report and see if that displays? Ultimately you may be reaching out to Atlassian support here so they can login and see what’s going on.

So if you give them browse permissions then they will be able to see all comments both internal and public. There is no way to get around that. What you have in effect done is to make your customers what I referred to as collaborators. This basically makes them non-customers at least in the JSM definition. There is really…

Thanks for the update. I recommend you create your own answer to the cause here and accept that answer.

Ah….so issues are unassigned from board’s perspective.

Is the issue persisting? Are others experiencing the same issue? Have you tried this on a different browser?

It sounds like your “customers“ are actually licensed users such as JSW. Is that the case? Otherwise without a license a user cannot login to the Jira instance. Ultimately what is your goal? Do you want these customers to have access to the issues only via the portal and email? If so make sure that your internal customers…

But that isn’t the issue here I think John. According to Maxime, he is not seeing the avatars of the assignee on his TMP board. Can you reproduce that behavior?

Something very strange about that for sure. In fact I have a current JSM project where the team uses “Severity“ rather than priority and it works fine.

Customers can comment on issues either from the portal or via email by responding to the Jira notification associated with a particular issue. Your post seems to be referring to the application side interface that is only available to licensed users. Please clarify.

Splitting? This isn’t something I am not familiar with. Please share more and maybe I can test it out.

What type of project is this? Can you share screenshot? I just confirmed in a CMP and TMP project that if I add an attachment within a comment it also appears under the attachments section. 

Well I’m scratching my head a bit here to be honest. I know there’s been a lot of changes to TMP and various templates so what I am seeing what you were saying won’t necessarily line up. Another question if you go into one of the issues assign to someone else do you see their avatar there? hopefully someone can provide a…

Alternative to being an agent in the JSM project…If they happen to have a JSW or JWM license the can also see if the have Browse permission.