Jack Brickey Expert

If configured to send a notification then the Reporter will receive an email. If the desired person is not the Reporter or Watcher then you could consider using Automation. Of course you need to know who to send the email to so unclear where that email address would be stored if not the reporter or watcher. basically it is…

That is what I thought you might be attempting. Actually did you try this… Sprint in openSprints(-1) I don’t currently have any open sprints to verify this but a quick test says it might work.

You can build a JQL using drop downs in Basic mode but you can’t limit the versions to unreleased in the drop down. You would need to simply select the desired release in the versions field.

Hi @Sameer Bansal , unfortunately there while there is a closed sprints function there isn’t a “previousSprint” function. Obviously you can find previous sprint details in Reports. Is there some specific goal you are aiming for?

Have you attempted to create your own filter and add desired columns? Use the Advanced Search Issues to construct your JQL.

Atlassian doesn’t have a phone number that you can call to learn more about the product. However you can contact one of their partners. J then there is good training online as well here - https://www.atlassian.com/university . Finally if you have specific questions the community is a great place to get answers.

You would have to create two different instances. You cannot mix license types on a single instance.

Have you attempted constructing the rule as yet? It should look something like this…. trigger - issue created condition - issuetype = A condition - issue has linked issue branch condition action - for linked issue edit issue add label give it a try and if you get stuck let me know and I can construct a test rule for you.

Dashboards are not available to Customers via the portal.

Assume this is a CMP project? Is New mapped to backlog? Board settings > columns

Got it thanks for sharing that. Indeed that is not a sticky radio button. And cannot be configured as such. 

Sure try something like this… updated <= now() and updated > -24h or updated >= startofday(-1)

Ok. Great work. So the customer comment will always be included in the screen. But it is very odd that Resolution isn’t included and Environment is. To satisfy my curiosity can you do the following: * go to admin > Issues > custom fields * in the search enter “resolution” * Did anything show up? share results 

You can add the organization to the new project to add the customers to the new project. You can then remove the organization from the old project. remove-an-organization-from-a-service-project 

labels are system-wide not per project. To completely remove a label you must find and remove every occurrence from all issues. You can use bulk edit to find and remove all occurrences.

@Matt Sardi , any thoughts here? 

Thanks for the additional information. So again I come back to two possibilities: * Either the screen that you have associated to the transition is not the resolution screen that you want or, * The issue type for the issue that you are testing with is not associated to the workflow that you edited to have the new…

Yes you can certainly do this as long as you’re using CMP projects not TMP. Assuming you are using CMP projects then you simply need to ensure that your board filter includes the issues across both projects as desired.

Glad to help Jane. However TBH I still am not exactly sure what screen you are on. Trying to get to it so I can play with it and see if I can figure something out for you. However I also suspect that it may not be a sticky filter. But maybe there’s other ways to achieve your goal. For example you could create your own…

You can use the image icon to insert a saved image… please note that I have seen issues with inserting images on certain browsers. For instance I just attempted to insert this very image using Firefox and due to some cashing issues I had to switch to chrome to achieve the goal.

Thanks @Daniel Conway I have updated.

Im trying to understand where you are looking. Can you share screenshot?

From the sprint image below my guess would be that the assignee is not equal to the specified value. Check the audit log. If indeed that is what it seems to indicate then consider adding an action “log event” to record the value in the Assignee field.

Backlog progress IMO, assuming all issues start in the Backlog, the Created vs. Resolved chart does a good job of illustrating if the team is keeping up with the incoming demand. It allows you to trend progress over time the idea here is to make sure that the team is not falling behind, which would equate to a growing…

Ideally I would see the entire automation rule. However if that becomes too cumbersome to provide please provide the conditions area and also provide a capture of the audit log where the issue fails.

In a previous response above you conveyed this… In my last screenshot , here is my request type that does populate when searching like I did "Request Type" = so why is this showing green, I.e. valid?

We would need the details of your current automation to be able to better assess. Feel free to share a screenshot.

Basically you have to somehow acknowledge that you have read the update. In that case you would be looking to incorporate a custom field as previously mentioned in option two. Then you would need to work this into your JQL.

If this is a Customer then go to administration - User management - Jira Service Management and find the user Gira then click on Edit full name.

Option 1 is just as stated… * create a new Queue called maybe “recent update” * define the queue with a JQL like updated <= now() and updated > -1h Change to meet your needs understand that if your agents don’t monitor the queue the update will go unnoticed. This is why notification emails are important.